We were very disappointed by the service we received from this agent. We paid a full deposit and one month\'s rent to secure a property. This was held for 11 days by the agent. We were then advised that the landlord had withdrawn the property. We then found out the property was owned by an employee of the agent, the landlord was trying to sell a second property so held back on signing the tenancy agreement with us as he knew he might want to move into the property we had paid a deposit for himself. We feel very strongly that we were used as a fall back for the landlord in case the sale did not proceed and this employee was allowedto use his position within the company to his personal advantage. This whole process went on for about 3 weeks and we were then left with no where to live. It is action\'s like this that give Estate Agents/Letting Agents a bad name. We complained to the Manager but they did not investigate our complaint fully so we have contacted the Ombudsman.