Even tough they are friendly the service is horrible. We were garanteed repairs BEFORE we move in as we would have not taken the house otherwise. None of the promised things were fixed. Added to that there were other broken things including 3 windows. We informed them immediatly. We called and emailed nummerous times, also payed two visits to the agency personally . They gave us times and dates they would show up and fix something but they never showed. And when they actually did show up the work was not done by professionals and I personally could have done a better job even tough I have no Idea or expertise. We have been living here for three months now and we are still waiting for the house to be in the state we expected it to be in from the beginning. The whole thing is simply dissappointing and frustrating.