100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Oct 24,2019
Oct 24,2019
2
people found
this helpful
this helpful
We dealt with Sandersons after they absorbed iConn, in Canterbury. We were with them for a total of 3 years, at the end of the tenancy they performed a check-out report with an out-of-date inventory list. They claimed that we had left items in the house, of which were already present when we moved in, and charged us £120 from the deposit for disposal of said items. Even after proving that those items belonged there (by way of previous tenant statement and old viewing photos depicting those items) they still decided to go ahead and take the deduction.
They also decided to take away £240 from the tenancy deposit, even after the house had been cleaned top-to-bottom. Only taking photos of areas that had small amounts of dust on, to use as evidence for the whole house being left dirty. We considered trying to claim the money back through court however we couldn't take the pressure and stress that the landlord and Sandersons were putting us under.
On at least 3 occasions, our reports for required maintenance were ignored.
We will never be letting through Sandersons again and urge anyone else to proceed with extreme caution in the future.
They also decided to take away £240 from the tenancy deposit, even after the house had been cleaned top-to-bottom. Only taking photos of areas that had small amounts of dust on, to use as evidence for the whole house being left dirty. We considered trying to claim the money back through court however we couldn't take the pressure and stress that the landlord and Sandersons were putting us under.
On at least 3 occasions, our reports for required maintenance were ignored.
We will never be letting through Sandersons again and urge anyone else to proceed with extreme caution in the future.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Jun 2021
reviewed by 'Katrine'
24th Oct 2019
reviewed by 'M'
10th Oct 2017
reviewed by 'HenryMason'
Opening Hours
Address
Sandersons Property Management
76 Castle Street
Canterbury
Kent
CT1 2QD
01227 784 784
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £250,000 | £625,000 |
| Lettings | 100% | 50% | £930 | £930 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 4 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 19,2022
Jul 19,2022
0
people found
this helpful
this helpful
Professional service, great, friendly, attentive team,only take a week to get the propertie, 100% satisfied,very prompts, would highly recommend to everyone....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28,2021
Jun 28,2021
0
people found
this helpful
this helpful
* The Worst Estate Agents in Canterbury *
After handing in our keys at the end of the year, Sandersons took £150 from our deposit. They claimed it was due to the state and cleanliness of the property.
Myself and my housemates extensively cleaned the house before handing ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jul 24,2020
Jul 24,2020
1
people found
this helpful
this helpful
Wouldn't even give them one star. Awful people with only the intention of scamming and taking money from students. The worst two years I've experienced. Do not recommend and save yourself from all the stress they will cause....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2019
Oct 24,2019
2
people found
this helpful
this helpful
We dealt with Sandersons after they absorbed iConn, in Canterbury. We were with them for a total of 3 years, at the end of the tenancy they performed a check-out report with an out-of-date inventory list. They claimed that we had left items in the house, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2019
Jul 26,2019
0
people found
this helpful
this helpful
Excellent professional service, great, friendly, attentive team, 100% satisfied, would highly recommend, photography really made house stand out, sound advice....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2017
Oct 10,2017
0
people found
this helpful
this helpful
By far the best estate agents I have used in Canterbury (and I have used most). They are the most thorough, knowledgeable and efficient team, I wouldnt use anyone else....
read full review
read full review
Comment on agent fees
Fees were very reasonable
Was this helpful?
Yes
Yes
Dec 16,2015
Dec 16,2015
2
people found
this helpful
this helpful
Sandersons offered first class service, from the time my home was valued right through to completion.
All sales staff visited my home to ensure that all were familiar with the property prior to viewings.
Details were prepared showing my home off to its full potential ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2013
Mar 20,2013
6
people found
this helpful
this helpful
After phoning them repeatedly for months to report a horrific mould problem in my walk in cupboard I emailed them stating I would be withholding a small amount of rent if it wasn't fixed soon. I let two separate workers know I was going to ...
read full review
read full review
What agent could do to change your mind?
After phoning them repeatedly for months to report a horrific mould problem in my walk in cupboard I emailed them stating I would be withholding a small amount of rent if it wasn't fixed soon. I let two separate workers know I was going to do this, before I did it, and yet today I get a phone call saying I've got a ‚£180 late rent fee. Sandersons is an absolutely disgusting company that will do anything not to give you your deposit back at the end of the year including hiring 'professional cleaners' and charging you removal fees for any objects left behind. I rang Sandersons to try and resolve this charge and the woman on the phone was incredibly sarcastic and rude despite being able to hear me crying. When moving in to the property for the first time one of the letting agents remarked that the house was not up to scratch, so why has nothing been done about it? I would urge you not to rent a property with Sandersons, they WILL keep your deposit and they WON'T resolve any problems.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 22, 2019
View all comments
(1)
Thank You very much for you review. This week we filled a claim against this firm for the reasons similar to given by You and more. If like to hear more details(and probably help) pls contact us on [email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
