Northampton, NN1
2.7/5, 12 reviews
42% recommended
100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
75% lettings fee satisfaction



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“I am a 1st time buyer. I found a property tha......”

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Oct 23,2019
Minithumbdown
By: 'Risha'
Oct 23,2019
2 people found
this helpful
I am a 1st time buyer. I found a property that William H Brown in Northampton (town centre) were representing.

I was told to meet the agent at the property but they hadn't specified which entrance of the flat. They also don't have mobile phones so I had to call the branch who had to locate the agent etc.

When I finally met the agent he was showing me around and I asked him what the key was for and he didn't know. He also showed me my parking space - which was actually not my parking space at all! How did I find out?...

So after I viewed the property the first time I wanted to view it again. Because the agents were “too busy” on the Saturday they basically told the vendor that she had to show me around or I would possibly pull out the purchase! The vendor then met me and informed me that the key is for the cupboards where my meter readings are! She then said she would show me the parking space which I thought I knew at the time. Lucky I went because the space they showed me was 3 spots away from my space (at least she saved my car from having a nasty note on it it worse, scratches!)

THEN when I'd paid my solicitor and got everything completed for exchange after the estate agents were pushing the completion on me... they never released the keys on time! I wouldn't recommend William H Brown ever to anyone! They even hung up on my solicitor and lied to them to say it's because there was a new starter that joined and spoke to me and didn't know the completion process when in fact I had spoken to the same person I started the process with and I can assure you they were not new!

The people who work here lie!
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Opening Hours
Address

William H Brown
9 Bridge Street
Northampton
Northamptonshire
NN1 1NH
01604 632322

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £84,000 £238,500
Lettings 33% 75% £850 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 3 2 1 1 0 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Andreea Crisan - what a star!Andreea went ab......”

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Dec 23,2022
Minithumbup
Andreea
By: 'Michelle'
Dec 23,2022
0 people found
this helpful
Andreea Crisan - what a star! Andreea went above and beyond her current role at William H Brown in order to help serve her client. She was efficient and her communication skills are second to none. She was basically used as a translator throughout the ...
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“Molly Hancock and Makayla Lawson are 2 angles......”

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Jun 27,2022
Minithumbup
Molly
By: 'Emily'
Jun 27,2022
0 people found
this helpful
Molly Hancock and Makayla Lawson are 2 angles in disguise .not only have they been so professional helpfull and worked so hard to get our tenancy trough quick due to our circumstances they have also showed kindness and support and understanding . Also spoken to as an ...
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“Ask your office in my city I am to inform you......”

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Feb 02,2022
Minithumbdown
By: 'ΑΝDI'
Feb 02,2022
0 people found
this helpful
Ask your office in my city I am to inform you ... Because if I write comments only good that will not be .... Thank...
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“Mixed feelings about the customer care...”

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Jul 28,2020
Minithumbdown
James
By: 'Jennifer'
Jul 28,2020
0 people found
this helpful
Mixed feelings about the estate agents if I’m honest. When I was looking to rent, they couldn’t be more helpful. However, it felt as though the minute they had my money, the customer care disappeared. I had to chase up on issues which ...
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“I am a 1st time buyer. I found a property tha......”

Share on :
Oct 23,2019
Minithumbdown
By: 'Risha'
Oct 23,2019
2 people found
this helpful
I am a 1st time buyer. I found a property that William H Brown in Northampton (town centre) were representing. I was told to meet the agent at the property but they hadn't specified which entrance of the flat. They also don't have mobile phones ...
read full review
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“Leanne Jesse's assistance...”

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Sep 27,2018
Minithumbup
Leanne
By: 'Natasha'
Sep 27,2018
0 people found
this helpful
Leanne Jesse has assisted us with numerous 'issues' in respect of our home. She has been very helpful and efficient - and proved to be very reliable. Appreciate all her efforts!...
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Comment on agent fees
Fair
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“Poor experience...”

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May 04,2018
Minithumbdown
By: 'Frustrated-seller'
May 04,2018
2 people found
this helpful
Listed property for one week. Got dimensions of almost every room wrong and listed my property as detached instead of semi-detached. The agent took the Rightmove listing down but could not relist it as new several days later, losing vital views. I did not receive ...
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Comment on agent fees
The fees were good.
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“My experience as a tenant has been very successful thanks ......”

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Jan 26,2018
Minithumbup
Courtney
By: 'Paige'
Jan 26,2018
1 people found
this helpful
My experience as a tenant has been very successful thanks to the competency of the agent, Courtney West. The agent has made us feel welcomed into our rented home and listened attentively to any queries we have had. Although there are issues that still need ...
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Comment on agent fees
Average
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“Literally the worst lettings agent I have ever had the ......”

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Jul 23,2017
Minithumbdown
By: 'JB'
Jul 23,2017
2 people found
this helpful
Literally the worst lettings agent I have ever had the misfortune of using. Do not use. They were supposed to be 'managing' a rental property for me but apart from taking their fee every month, there was no 'managing' being done. Queries went unanswered for ...
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Comment on agent fees
Not worth the money
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By: K T
Aug 01, 2018
View all comments (1)
This company has lost me return deposit money of nearly £400 pounds due to their staff not even bothering to back up my claim. Also they claim that they have checked contractors and in most cases did not put forward more than one quote for a job at exorbitant prices. I sourced my own suppliers even though I live 199 miles away. Tried to charge me £120 for an annual expenditure sheet. The 'competent' contractor they sent out to fix a like for like hob took 7 hours of the poor tenants time for a ...

“My first experience at being a landlady, first experience with ......”

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Sep 15,2016
Minithumbdown
By: 'No'
Sep 15,2016
2 people found
this helpful
My first experience at being a landlady, first experience with a letting agency, and to say the least I have been appalled with the service I have received. Pure negligence from them, false information given to me, and stuck with tenants that didn't fit the ...
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Comment on agent fees
Over rated! Not worth it, hence I got a full refund
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“Ashleigh James provided a great level of service regarding all ......”

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Jul 29,2016
Minithumbup
By: 'Anthony'
Jul 29,2016
1 people found
this helpful
Ashleigh James provided a great level of service regarding all queries and issues relevant to our rental household. Especially during a period of technical difficulty regarding our tenancy she demonstrated an exemplary attitude and professionalism with a prompt and organised manner providing the service required ...
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“William H Brown at Rothwell are the worst estate agents ......”

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Aug 13,2012
Minithumbdown
By: 'Helen'
Aug 13,2012
4 people found
this helpful
William H Brown at Rothwell are the worst estate agents I have ever had the misfortune to meet. They make false promises about reduction in fees and then say they didn't make those promises. They are not proactive in marketing and they often asked me ...
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What agent could do to change your mind?
Tell the truth and actually deliver promises
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Northampton NN1 1NH



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