West Hampstead, London, NW6
4.3/5, 316 reviews
84% recommended
84% sales valuation accuracy
100% sales fee satisfaction



Property Features

Cedar Estates | Residential Estate & Letting Agents | London

“I am landlord now for 30 years and experience......”

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Oct 23,2019
Minithumbup
Alex
By: 'Dr.'
Oct 23,2019
0 people found
this helpful
I am landlord now for 30 years and experienced never such an accurate lettings management like from Cedar Estates, a reliable service with great sustainability. The management fulfilled my expectations. Finding new tenants was efficient. I value very much Alex Croft's expertise. His view on the ever changing local market allowed to find the right rent, not too low, and to still quickly letting the flat out.
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Opening Hours
Address

Cedar Estates
251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
71 2 170 42 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Criticised in the Daily Mirror https://www.......”

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Mar 15,2024
Minithumbdown
Alex
By: 'Hadley'
Mar 15,2024
0 people found
this helpful
Criticised in the Daily Mirror https://www.mirror.co.uk/money/charity-worker-who-wrongly-charged-32327488 Please see the following article about my experience with this agent and letting agent....
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“I can not stress enough how supportive Victor......”

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Feb 16,2024
Minithumbup
Viktoria
By: 'Slawomir Kolsut'
Feb 16,2024
0 people found
this helpful
I can not stress enough how supportive Victoria was with our issues.She is always on top of everything, always responding very promptly. She looks after her tenants.I wish every Senior Propertry Manager was like her.So happy to have her....
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“I can not stress enough how supportive Victor......”

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Feb 16,2024
Minithumbup
Viktoria
By: 'Slawomir Kolsut'
Feb 16,2024
0 people found
this helpful
I can not stress enough how supportive Victoria was with our issues.She is always on top of everything, always responding very promptly. She looks after her tenants.I wish every Senior Propertry Manager was like her.So happy to have her....
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“Highly recommend it....”

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Dec 31,2023
Minithumbup
Viktoria
Jordan
By: 'L Ni.'
Dec 31,2023
0 people found
this helpful
We would like to THANK the Cedar Estates' Letting Team, including Jordan C., Alex C., and especially VICTORIA H., for all their assistance and support throughout. Victoria has been an amazing manager. She is very result-oriented and sorts out the issues promptly and efficiently. Victoria ...
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“ABSOLUTE SCAM - 5 MONTHS TO GET OUR FULL DEPOSIT BACK ......”

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Dec 29,2023
Minithumbdown
Alex
Viktoria
By: 'Hadley'
Dec 29,2023
0 people found
this helpful
ABSOLUTE SCAM - 5 MONTHS TO GET OUR FULL DEPOSIT BACK THANKS TO THE TENANCY ADJUDICATION SCHEME. Please don't trust these agents. After paying our rent on time and in full for more than four years, we were informed earlier this year that our monthly rent ...
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“Vicktoria makes me confident that any propert......”

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Sep 21,2023
Minithumbup
Viktoria
By: 'Christopher'
Sep 21,2023
0 people found
this helpful
Vicktoria makes me confident that any property issues will be ironed out and fast. Which is a rarity in the age of renting in 2023. Great communication and makes sure you're fully aware of all info....
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“Poor.They have installed these manual £1 power meters...”

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Jun 06,2023
Minithumbdown
By: 'NA'
Jun 06,2023
1 people found
this helpful
Poor. They have installed these manual £1 power meters in the flats, that are horrendously outdated. I have been told that they cannot fit a modern electrical pay meter, even though I offered to buy one. The pound coin meters will eat your cash (as they ...
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“Very abrasive and rude, don't waste your time......”

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Jun 17,2022
Minithumbdown
By: 'Michael'
Jun 17,2022
3 people found
this helpful
Very abrasive and rude, don't waste your time Spoke to one of the agents who was clearly in a bad mood, completely rude tone of voice and I would pass on working with them even if they were selling properties for free....
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“No feedback about agents, you get what you pa......”

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Apr 21,2022
Minithumbdown
By: 'Ayse'
Apr 21,2022
1 people found
this helpful
No feedback about agents, you get what you paid for and in london that is not a lot. they went thoroguht my documents and checks rather quickly. again, no issue there My feedback is about property management, I would not have written a review but ...
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“I have used Cedar Estates for the Letting and......”

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Mar 11,2022
Minithumbup
Trevor
By: 'Sheldon James'
Mar 11,2022
0 people found
this helpful
I have used Cedar Estates for the Letting and Management of my properties and Trevor Davis is very helpful and thorough with ensuring everything is complied with my tenancies....
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“Rude and unprofessional...”

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Jan 15,2022
Minithumbdown
By: 'Alison'
Jan 15,2022
3 people found
this helpful
Rude and unprofessional. Didn't understand the details we were discussing, and became very defensive and hostile. I recommend to avoid and use a bigger and more established agency....
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“Professional and reliable...”

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Jun 30,2021
Minithumbup
Alex
By: 'Stefano'
Jun 30,2021
0 people found
this helpful
My girlfriend and I have been renting with Cedar for the last couple of years and we could not be happier!! After having worked with so many crappy agencies in London, we can not recommend Cedar enough. It's such a relief to know you can ...
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“Professional adn reliable....”

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Jun 30,2021
Minithumbup
Alex
By: 'Stefano'
Jun 30,2021
0 people found
this helpful
My girlfriend and I have been renting with Cedar for the last couple of years and we could not be happier! After having worked with so many crappy agencies in London it was such a relief to know you can trust your agency. Actually if ...
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“My boyfriend and I viewed a flat with Jordan,......”

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Jun 24,2021
Minithumbdown
Jordan
Darren
By: 'Giovanna'
Jun 24,2021
3 people found
this helpful
My boyfriend and I viewed a flat with Jordan, one of the agents. After telling him that we were not sure whether to put down and offer because the tent was high, he insisted that we did, saying that we are high profile tenants etc ...
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Was this helpful? Yes
By: Darren Yanover
Jun 24, 2021
View all comments (1)
Your review is incorrect. We have not received another offer and the property remains on the market. The Landlord decided to withdraw from the letting. The deposit was returned the same day your bank account details were provided to us. It is very unfortunate but we are the agent and not the Landlord. ...

“They were never helpful about anything!Had s......”

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Feb 25,2021
Minithumbdown
By: 'Matthew'
Feb 25,2021
2 people found
this helpful
They were never helpful about anything! Had some problems during the time I was with them.. seems like they didn't even care NEVER with them again ever...
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“Fast, efficient, friendly service! Easy from ......”

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Jan 28,2021
Minithumbup
Jordan
By: 'Robbie'
Jan 28,2021
0 people found
this helpful
Fast, efficient, friendly service! Easy from start to finish. Jordan was incredibly helpful and I would recommend him to anyone!...
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“This agency has a great team! I had a good ex......”

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Jan 18,2021
Minithumbup
Courtney
By: 'Giorgia'
Jan 18,2021
0 people found
this helpful
This agency has a great team! I had a good experience with them. Especially Courtney, she has always been nice and helpful with me! More than recommended!...
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“Great service...”

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Dec 10,2020
Minithumbup
Trevor
By: 'Rathi'
Dec 10,2020
1 people found
this helpful
I needed to find a flat very quickly and did not want to risk visiting another person's space due to Covid. Trevor found a way for me to view the flat and to agree my offer within these parameters, and ensured everything was sorted before ...
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“I have been with cedar for 7 years now.Very ......”

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Nov 23,2020
Minithumbup
Marc
Viktoria
By: 'Yaniv'
Nov 23,2020
0 people found
this helpful
I have been with cedar for 7 years now. Very quick and efficient maintenance or general issues. Would definitely recommend lettings and management. Yaniv...
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“Jade has provided a seemless service and resp......”

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Nov 18,2020
Minithumbup
Jade
By: 'Nadjet'
Nov 18,2020
0 people found
this helpful
Jade has provided a seemless service and response to the few issues I encountered following moving into the property. From water leak to lock issue Jade has been very responsive. She communicates clearly and has arranged for the issues to be fixed promptly while accomodating ...
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“I have used Cedar Estates for a number of yea......”

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Oct 19,2020
Minithumbup
Marc
By: 'Tara'
Oct 19,2020
0 people found
this helpful
I have used Cedar Estates for a number of years as a landlord they have continued to always find tenants, Marc in particular has been very efficient and knowledgeable in the new laws that are constantly being updated....
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“Very professional service...”

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Oct 14,2020
Minithumbup
Viktoria
By: 'Caroline'
Oct 14,2020
0 people found
this helpful
Very professional service I have rented a property from Cedar Estate for two years. Very professional service, Viktoria has been very helpful and responsive to all my queries during this time....
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“5 * Service...”

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Oct 12,2020
Minithumbup
Alex
Marc
By: 'Sheldon'
Oct 12,2020
0 people found
this helpful
Having used Cedar Estates for the past four years I cannot speak highly enough of the team there. I would like to add a special mention towards Alex and Marc, both of whom always make themselves available should you have any questions or need duplicate ...
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“Great team...”

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Oct 07,2020
Minithumbup
Darren
By: 'daniel'
Oct 07,2020
0 people found
this helpful
Just wanted to say a big thank you to the team at Cedar Estates. They have found me great tennants and managed the whole process very professionally. They even went the extra mile when a tenant lost a key on moving day and got it ...
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“Having rented from Cedar Estates for the last......”

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Sep 28,2020
Minithumbup
Viktoria
Alex
By: 'Jeffrey'
Sep 28,2020
0 people found
this helpful
Having rented from Cedar Estates for the last couple years at two properties in the Hampstead area, I can safely say they offer an exceptional, friendly and professional high-quality real estate service. Always quick to respond and help in any way they can, I’ve ...
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“Jordan cedar estates...”

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Sep 16,2020
Minithumbup
Jordan
By: 'Kshipra'
Sep 16,2020
0 people found
this helpful
Jordan was a great help with helping me securing a place amidst a pandemic. Taking all the precautions necessary. He is very helpful, courteous and knowledgeable....
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“Efficient, available and nice agent...”

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Sep 04,2020
Minithumbup
Jordan
By: 'Juliette'
Sep 04,2020
0 people found
this helpful
Jordan has been incredibly efficient, very responding and helpful in our flat search. He has been accommodating, understanding and helped us find our home sweet home. We are very thankful and warmly recommend him....
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“Thank you Jordan!...”

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Aug 29,2020
Minithumbup
Jordan
By: 'Rhiannon'
Aug 29,2020
0 people found
this helpful
Jordan was extremely helpful and professional throughout. He responds quickly and efficiently to all correspondence and he ensured that the process was as smooth as possible....
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“Best Estate Agent...”

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Aug 05,2020
Minithumbup
Trevor
By: 'Dan'
Aug 05,2020
0 people found
this helpful
We have used Cedar Estates in West Hampstead three times in the last few years. The reason we keep coming back is that we met Trevor Davis at our first rental and he was superb. Since then our son has moved twice and each time ...
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“Found a property Cedar States had listed on a......”

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Aug 02,2020
Minithumbup
Trevor
By: 'Pablo'
Aug 02,2020
0 people found
this helpful
Found a property Cedar States had listed on a Saturday morning. Got in touch with Trevor by Monday morning and closed the deal the following day. Trevor was responsive and extremely professional. The company took all PPE measures required, and the viewing was conducted online. ...
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Staff picture Alex
(96)
Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
(1)
Staff picture Courtney
(1)
No image available Oliver

Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

Awards won by Cedar Estates, London NW6 1XN



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Cedar Estates

Branch - West Hampstead, London, NW6