Waited 2 months after moving out before we received our deposit - we were forced to go via the deposit dispute service, and threaten legal action. Skye and Lauren were unable to tell us why our deposit was taking so long, except that the MD Daniel Derbyshire had some \'problems\' and that he was unable to attend from his home in Sussex to send us our cheque... Has no one heard of Royal Mail these days? Extremely frustrating, and also an embarrassment on Maxim Property\'s part. No one returned out e-mails or acknowledged our formal complaint. Our landlord was also having issues being reimbursed with money, and I was told that many other tenants were "in the same position", as if this would make us feel better? Extremely disappointed by such inefficiency, and the inconvenience is caused us as we\'re both young professionals with demanding jobs.
What agent could do to change your mind?
They would improve with better transparency, not lying when they don\'t know the answer, better communication between colleagues, acknowledging e-mails and complains, returning phone calls.