Brentwood, CM14
4.9/5, 264 reviews
96% recommended
97% sales valuation accuracy
94% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

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“We are currently looking to rent in Brentwoo......”

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Oct 19,2019
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By: 'Shelley'
Oct 19,2019
1 people found
this helpful
We are currently looking to rent in Brentwood. We viewed a lovely house in Milton road and put in our offer straight away . Our offer wasn't excepted at first but we got a call late Thursday to say our offer had now been accepted. We were very happy with the news, we got the terms and conditions on the Friday we had a look through but our printer wouldn't print the documents 'that's technology for you I guess'. We were going to sort this out over the weekend and get the documents etc sent and emailed back for Monday morning . My partner got a phone call from Adam this morning (Saturday) he was demanding and made it seem as though it was urgent and unacceptable that we hadn't got the documents back to him! Since our offer got accepted Adam seemed very pushy with us. This is very unprofessional we had the email with the terms a little over 24 hours plus it's the weekend I'm a new mum and my partner is a busy man in full time work. It seemed all* cared about was getting his commission whilst not delivering good customer service! Tenants are just as important as landlords although this was not how we were made to feel by *. My partner was unhappy with how he was spoken to and the call was cut short. I having herd this from my partner have called * as I could of got the forms sorted today although I had to rearrange my day to do so, when I spoke to * he said he had given the property to someone else my partner had literally spoken with * an hour ago. This is not acceptable to us it's really poor customer service you need to learn how to communicate better, not be so pushy, have a bit of patience and some compassion, maybe go on a customer service course. We fell in love with this property and being a new mum to our 15 week old son we were really excited to live there, all * had to say to me was, well there are other houses! We didn't want another house * we wanted that house. This was going to be a home for us I no all you care about was the commission but this was important to us there isn't a lot on the market at the moment that is suitable for us so no there aren't other houses. It's not good enough we feel just because we didn't sign the terms at the pace that * wanted he just dismissed us without warning. I will be making a formal complaint about this but wanted to write a review so other customers are aware of how they will be treated. I hate complaining I literally never complain but I am really upset with how things were dealt with by this particular staff member. Our property search to rent continues, we will never be dealing with * again. We are hoping the other staff members at Beresfords aren't as cut throat and unprofessional as *. I'm sure they won't be.
Was this helpful? Yes
By: Steven Bond
Oct 28, 2019
Shelly
Having read the contents of your review I was naturally concerned in terms of some of the comments made and have therefore investigated the matter further. As a result I felt it appropriate to reply as follows.
Firstly it's worth mentioning that our internal system records all notes in chronological order and they cannot then be amended in any way.
After your offer to rent the property was provisionally accepted on the 17th October our standard Terms of Business were sent on to you by email on the same day. We spoke to your partner Mr Slater to inform him of this and he said they would be returned to us the following morning. Unfortunately they were not returned as promised and we spoke to your partner Mr Slater again and he promised to email them back later in the day (Friday). Once again this did not happen and we contacted Mr Slater towards the end of the day and he said he would drop them in to our office on Saturday morning. By 12 midday on Saturday we had heard nothing so contacted Mr Slater who said he was not able to come in on Saturday but would try to deal with this on Monday. We explained to Mr Slater that we could not progress the transaction any further because the standard documentation required had not been returned despite numerous promises to do so. We also explained to him that we would need to update the relevant landlord regarding the situation. At that point Mr Slater responded by saying 'forget it, don't worry about the house'. We spoke to the landlord who, based on the series of events and Mr Slaters most recent comments decided to enter into negotiations with other interested parties. We did speak with you personally on this matter on the Monday and you asked to view another property we had available and a viewing appointment was arranged for the same afternoon. However although our staff attended as arranged you failed to turn up for the appointment. In summary our Terms of Business form part of the application process for a tenancy and within these we clearly outline what is required of tenants to ensure they put themselves in the best possible position to secure the property. They also outline our legal responsibilities to both landlords and tenants, hence why we cannot proceed further until they have been read, signed and returned. Naturally the landlord became concerned at the length of time taken to return them. Normally motivated tenants will ensure all related paperwork is returned within the specified timeframes hence why a decision was made to then negotiate with other interested parties. I'm sorry that on this occasion you felt aggrieved by our actions. However our staff were merely following the same process that is adopted on every transaction that we deal with and trying to comply with our related legal responsibilities. I hope that my explanation helps provide a clearer overview of our companies position regarding this matter and take this opportunity to wish you every success in your search for an alternative property.

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Opening Hours
Address

Beresfords
77 - 79 High Street
Brentwood
Essex
CM14 4RR
sell: 01277 231515 lett: 01277 218151

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 94% £194,000 £975,000
Lettings 98% 98% £675 £6,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
50 2 106 7 66 1 26 0 6 0
Areas covered
  • CM14
  • CM13 3
  • CM14 4
  • CM14 5
  • CM15 0
  • CM15 9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA SAGEagent
Latest Properties

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Images & Videos

“We recently sold our house through beresfords......”

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Feb 13,2024
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Stuart
Domani
By: 'Lucy'
Feb 13,2024
0 people found
this helpful
We recently sold our house through beresfords. They were easy to work with from the start. We lost our buyer part way through which was a bit difficult but within a week beresfords helped us secure another sale. They were amazing trying to get the ...
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“Thank you!...”

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Dec 17,2023
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Adam
Holly
By: 'Ana'
Dec 17,2023
0 people found
this helpful
Thank you very much for your kind and efficient approach to what you do. Dealing worth Beresfords was an absolute pleasure....
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By: Christopher Dutton, MARLA - Area Director - Reside
Jan 03, 2024
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Hi Ana, Thank you for your review and 5-star rating. We are thrilled that you have found our approach to be kind and efficient as providing a positive experience is our goal. We wish you well in your new home. ...

“Had a great experience viewing a property wit......”

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Dec 12,2023
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By: 'Ruby Vango'
Dec 12,2023
1 people found
this helpful
Had a great experience viewing a property with Rylie at Beresfords in Brentwood. She was really friendly and super helpful showing me around the building amenities and apartment, and answered all of the questions I had! Thanks Rylie :)...
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By: Christopher Dutton, MARLA - Area Director - Reside
Jan 03, 2024
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Hi Ruby, I was delighted to hear about your positive experience with our team at Brentwood lettings, but especially Riley. It was great to read that she was professional and offered friendly and helpful assistance and answered your questions. I will be sure to pass on your appreciation to Riley and if you need any further assistance in the future, please do not hesitate to contact us. ...

“We purchased our house via Beresfords and hav......”

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Dec 08,2023
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Natalie
Donna
By: 'Steve'
Dec 08,2023
0 people found
this helpful
We purchased our house via Beresfords and have to say that any contact with them was dealt with promptly and efficiently.. Natalie being our contact at Beresfords we found very helpful with viewings and knowledgeable of the area. Natalie was very prompt with responding to ...
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“Professional ....”

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Dec 06,2023
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Lauren
By: 'Andy Robinson- Favretto'
Dec 06,2023
0 people found
this helpful
Girls especially Lauren very good , professional helpful made the renting process easier....
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By: Christopher Dutton, MARLA - Area Director - Reside
Jan 03, 2024
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Hi Andy, Thank you for your positive feedback. It was great to hear that Lauren and our team at Brentwood lettings made the renting process smooth for you and we wish you all the best in your new home. Thank you for choosing Beresfords. ...

“Lauren Taylor and her team in Brentwood have ......”

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Nov 28,2023
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Lauren
By: 'margaret'
Nov 28,2023
0 people found
this helpful
Lauren Taylor and her team in Brentwood have conducted themselves in a professional manner. I was kept updated regularly and was surprised at the speed they found a tenant for my property . These ladies are hardworking and focused . Thank You Margaret...
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By: Christopher Dutton, MARLA - Area Director - Reside
Jan 03, 2024
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Hi Margaret, Thank you for your review. I was thrilled to read that Lauren Taylor at Brentwood lettings has left a positive impression with her professional conduct. If you have any future needs we are here to assist you and will look forward to working again with you soon. ...

“Adam was very professional throughout the pro......”

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Nov 24,2023
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Adam
By: 'Terry'
Nov 24,2023
0 people found
this helpful
Adam was very professional throughout the process and very knowledgeable regarding any questions asked of him....
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By: Christopher Dutton, MARLA - Area Director - Reside
Jan 03, 2024
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Hi Terry, Thank you for your kind words regarding Adam's professionalism and knowledge. If you require any further assistance in the future please do not hesitate to contact us. We all very much appreciate your 5-star rating. ...

“Highly recommended Excellent communication ......”

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Nov 07,2023
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Rebecca
Stuart
By: 'Mark'
Nov 07,2023
0 people found
this helpful
Highly recommended Excellent communication Went above and beyond Amazing staff...
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“Outstanding Property Consultant...”

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Oct 26,2023
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By: 'Tahir Maqsood'
Oct 26,2023
0 people found
this helpful
Title: Outstanding Property Consultant - Swift and Proactive Service! I had the pleasure of working with Alicia, an exceptional property consultant who exceeded my expectations in resolving a plumbing issue at my property. Her proactive approach, consistent follow-ups, and swift action ensured that the problem ...
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By: Christopher Dutton, MARLA - Area Director - Reside
Nov 22, 2023
View all comments (1)
Tahir, Thank you for recognizing our teams' swift and proactive service. We take pride in anticipating your needs, ensuring a seamless experience. We very much appreciate your feedback and look forward to delivering the same proactive service in the future. We wish you all the best in your new home. ...

“Happy Customer...”

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Oct 01,2023
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Stuart
Natalie
By: 'Nicole'
Oct 01,2023
1 people found
this helpful
Having known Stuart for several years now he has been so helpful and tolerant of myself and my husband. Always happy and helpful. He had valued our house several times over the years, even put it on the market a couple of times. We got ...
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“This rating is purely based on Sarah Hills, S......”

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Sep 29,2023
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By: 'Michael'
Sep 29,2023
0 people found
this helpful
This rating is purely based on Sarah Hills, Sarah has been a great service provider and offers a quick and helpful response to all queries....
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By: Christopher Dutton, MARLA - Area Director - Reside
Nov 22, 2023
View all comments (1)
Michael, Thank you for your kind words, but in particular about Sarah and her outstanding customer service. We are delighted to hear that her dedication made a positive impact on your experience. Thank you for choosing Beresfords and we look forward to working with you again in the future. ...

“Cameron and Eleanor at Beresfords were excellent...”

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Sep 29,2023
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Cameron Cruiks MARLA
Eleanor
By: 'Evan'
Sep 29,2023
0 people found
this helpful
Cameron and Eleanor at Beresfords were excellent with assisting and sourcing properties of high quality with a prompt, professional and flexible service to fit viewings in at the earliest convenience. We will definitely be in touch with Beresfords again, as their service and the range ...
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By: Christopher Dutton, MARLA - Area Director - Reside
Nov 22, 2023
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Evan, We are thrilled that you appreciated our flexibility and we look forward to working with you again. Thank you for choosing Beresfords. We are all very grateful for your 5-star review. ...

“Property management...”

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Sep 29,2023
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By: 'Philippa Rolfe'
Sep 29,2023
0 people found
this helpful
Great service provided by Alicia and the property team. Always friendly, knowledgeable and nothing seems too much trouble. All issues dealt with promptly and efficiently. I am kept informed at all times and the contractor services sourced are good value for money....
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By: Christopher Dutton, MARLA - Area Director - Reside
Nov 22, 2023
View all comments (1)
Philippa, Thank you for your 5-star review. We are delighted that you found value in our services, providing excellent value for money is a top priority and we are thrilled this has been recognized. I was happy to read that you have been given a great service and we look forward to continuing to exceed your expectations. ...

“Hannah Grant was very professional and polite......”

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Sep 28,2023
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Hannah
By: 'Paul'
Sep 28,2023
0 people found
this helpful
Hannah Grant was very professional and polite when i contacted Beresfords Brentwood, efficent and fast friendly service ;) BR Paul Norman...
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By: Christopher Dutton, MARLA - Area Director - Reside
Nov 22, 2023
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Paul, Thank you for your fantastic review. It was wonderful to read that our staffs' professionalism and efficiency left a positive impression on you. We take pride in delivering exceptional service and your kind words motivate us to maintain these high standards. Thank you for choosing Beresfords and we look forward to working with you again. ...

“Excellent service, no issues, All staff very ......”

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Sep 27,2023
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Stuart
By: 'Chris'
Sep 27,2023
0 people found
this helpful
Excellent service, no issues, All staff very professional and friendly, we have got to know Stuart Walker over the years from previous sales and would definetly use Beresfords againin the future....
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“Quick response time...”

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Sep 25,2023
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Vanessa
By: 'Karen'
Sep 25,2023
0 people found
this helpful
Vanessa responded to my call quickly. She provided me with advice and contacted the landlord quickly. The response meant I was able to resolve the issue quickly....
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By: Christopher Dutton, MARLA - Area Director - Reside
Nov 22, 2023
View all comments (1)
Karen, Thank you for your 5-star review. We are thrilled to hear that we could swiftly address your concern. Our team is committed to providing excellent service and your positive feedback reinforces our dedication. If you have any further queries or issues, please feel free to reach out. ...

“Exceptional service...”

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Sep 24,2023
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By: 'Maureen'
Sep 24,2023
0 people found
this helpful
We recently viewed a property with Justin Armstrong and found his service exceptional. He was thoroughly professional, informative, courteous, helpful and patient. His contact was always prompt and friendly. It was a pleasure dealing with Justin, he is a great asset to your company. On ...
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“Fantastic team across the board - responsive,......”

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Sep 08,2023
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Eleanor
Cameron Cruiks MARLA
By: 'Tom'
Sep 08,2023
0 people found
this helpful
Fantastic team across the board - responsive, polite and well in the detail....
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By: Christopher Dutton - MARLA, Area Director - Beres
Sep 21, 2023
View all comments (1)
Thank you for your positive review and 5-star rating in regards to your dealings with our lettings team at Brentwood. I know that they will be thrilled to read your kind words and we wish you all the best in your new home. ...

“Alicia at beresfords has been nothing but hel......”

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Sep 01,2023
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By: 'Kal'
Sep 01,2023
0 people found
this helpful
Alicia at beresfords has been nothing but helpful for me. I had a few queries which i couldn't seem to solve with the property manager I normally deal with. I expressed this to Alicia and immediately took them under her wing. She kept in constant ...
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By: Christopher Dutton - MARLA, Area Director - Beres
Sep 21, 2023
View all comments (1)
Thank you for your review. It was great to read about your positive experience with Beresfords, and especially with Alicia. Her dedicated approach in resolving your queries is truly commendable and we are lucky to have her as part of our team. Your kind words are greatly appreciated and we thank you for taking the time to recognise her efforts, and hope to work with you again in the future. ...

“Efficient Management of Repairs...”

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Aug 31,2023
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Vanessa
By: 'Glen'
Aug 31,2023
0 people found
this helpful
Vanessa dealt with the package of (mid tenancy) repairs in an efficient and well ordered manner, keeping all parties informed....
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By: Christopher Dutton - MARLA, Area Director - Beres
Sep 21, 2023
View all comments (1)
Thank you for your recent review with regards to your experience with our Property Management department, but especially Vanessa. It is great to read that when repairs were needed Vanessa dealt with them in an efficient manner and we hope to continue our good business relationship with you going forward. ...

“Overall we had a very good experience with Be......”

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Aug 12,2023
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Cameron Cruiks MARLA
Adam
By: 'Ben'
Aug 12,2023
0 people found
this helpful
Overall we had a very good experience with Beresfords. We were looked after primarily by Cameron and Adam. They were attentive to all our needs and quick to respond when things weren't quite right with the property. Thanks for your hard work...
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By: Christopher Dutton - MARLA, Area Director - Beres
Sep 21, 2023
View all comments (1)
Thank you for your positive feedback in regards to your recent experience with our lettings team at Brentwood. I was pleased to read that Cameron and Adam provided an attentive service and resolved any issues promptly. I hope you are settling into your new home and we hope to work with you again in the future. ...

“Excellent and friendly Customer Service. Had ......”

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Aug 05,2023
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Lauren
By: 'Michael'
Aug 05,2023
0 people found
this helpful
Excellent and friendly Customer Service. Had a huge delay with referencing, but Beresfords managed to work quickly to ensure our move in date was the same....
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By: Christopher Dutton - MARLA, Area Director - Beres
Sep 21, 2023
View all comments (1)
Thank you for your recent review. I was delighted to read about your positive experience with our lettings team at Brentwood. I apologise for the referencing delay but was pleased to hear that our team worked swiftly to maintain your move-in date. We wish you all the best in your new home. ...

“Beresfords Brentwood...”

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Aug 05,2023
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Eleanor
By: 'Sathish'
Aug 05,2023
0 people found
this helpful
I had been in a seemingly endless struggle to find the perfect rental property, spending months scouring listings, making countless calls, and attending disappointing viewings. All of this until Eleanor Scott from Beresfords stepped into the picture. From the moment I met Eleanor, it was ...
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By: Christopher Dutton - MARLA, Area Director - Beres
Sep 21, 2023
View all comments (1)
Thank you so much for sharing your recent experience with Eleanor Scott and the rest of the lettings team at Brentwood. I was thrilled to read how Eleanor's dedication and genuine approach made your rental property search such a positive one. Your recommendation is a testament to her exceptional service and we look forward to working with you again in the future. ...

“Professional service with good market advice.......”

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Jul 25,2023
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By: 'Ian'
Jul 25,2023
0 people found
this helpful
Professional service with good market advice. Communicated well, proactively keeping me informed of progress throughout. Recommended....
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“Happy with Vanessa as a stand in for Alicia i......”

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Jul 21,2023
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Vanessa
By: 'Phil Cassen'
Jul 21,2023
0 people found
this helpful
Happy with Vanessa as a stand in for Alicia in regard to chasing the management company (HML) and trying to get an answer on when a roof problem will be sorted. She has been tenacious and hopefully HML will eventually answer! Pleased with her keeping ...
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By: Christopher Dutton - MARLA, Area Director - Beres
Sep 21, 2023
View all comments (1)
Thank you for your kind review. I was delighted to hear that Vanessa has been pro-active in addressing your concerns with the management company. We appreciate your patience and are committed to ensuring that your roof problem will be resolved as soon as possible. ...

“Good service. Very responsive during working ......”

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Jul 21,2023
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Vanessa
Eleanor
By: 'Andrew'
Jul 21,2023
0 people found
this helpful
Good service. Very responsive during working hours. My only negative comment is that they only work weekdays, and their messaging service is not a substitute for emergency cover....
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By: Christopher Dutton - MARLA, Area Director - Beres
Sep 21, 2023
View all comments (1)
Thank you for leaving your reviewing. I was pleased to read that you have been satisfied with our service. I understand your concern about week day availability and we will take this into consideration as we continuously work to improve our services. We look forward to continuing to work with you in the future. ...

“Tenancy Renewal...”

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Jul 18,2023
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By: 'Lisa'
Jul 18,2023
0 people found
this helpful
Thanks to Sarah Hills for dealing with our recent tenancy renewal in a professional, friendly & helpful manner. Excellent Service....
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By: Christopher Dutton MARLA, - Area Director - Beresf
Jul 28, 2023
View all comments (1)
Lisa, I wanted to thank you personally for your 5-star rating and positive review in regard to your recent dealings with our renewals department at Beresfords lettings. It is great to read that you found the service to be professional and I know Sarah will be thrilled with your kind words. ...

“Just been dealing with Sarah Hills on a renew......”

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Jul 17,2023
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By: 'SAIL'
Jul 17,2023
0 people found
this helpful
Just been dealing with Sarah Hills on a renewal of a tenancy where the tenant has been a little concerning. She remained professional and offered a few courses of action, allowing us to have reached a satisfactory way forward. Her communication on this was clear, ...
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By: Christopher Dutton - MARLA, Area Director - Beres
Jul 27, 2023
View all comments (1)
Thank you for your recent review in regards to your dealings with our renewals department at Beresfords Lettings. It was great to read that things had been dealt with professionally which allowed you to reach a satisfactory conclusion. I know Sarah will be thrilled withy our kind words and 5-star review. We hope to continue our good business relationship going forward. ...

“I would like to thank Beresfords for being ef......”

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Jul 17,2023
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Oliver
By: 'Cefri'
Jul 17,2023
0 people found
this helpful
I would like to thank Beresfords for being efficient and pleasent to work with. From the start to the finish it was easy to communicate with several staff members. Special thanks to Maria Keen for being the main contact between Buyer/Sellers conversations. And Oliver ...
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“Friendly professional service...”

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Jul 13,2023
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Domani
By: 'Ruby'
Jul 13,2023
0 people found
this helpful
Domani was great throughout. Friendly, professional and helpful! Great communication and very accommodating 🙂 thank you!...
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Staff picture Stuart
(35)
Staff picture Domani
(31)
Staff picture Adam
(31)
Staff picture Lauren
(24)
Staff picture Vanessa
(19)
Staff picture Eleanor
Staff picture Holly
(15)
Staff picture Carl
(13)
Staff picture Kate
(7)
Staff picture Andrew
(3)
Staff picture Lauren
(3)
Staff picture Natalie
Staff picture Hannah
Staff picture Donna
Staff picture Lucy
(1)
Staff picture Evie
Staff picture Lucy
Staff picture Krystal
Staff picture Ross
Staff picture Daniel
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://www.beresfords.co.uk/complaints-procedures/
Last updated at 3:42 PM 27/06/2019 by allAgents

Awards won by Beresfords, Brentwood CM14 4RR



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Branch - Brentwood, CM14