Castor Bay Property, Twickenham, TW1
4.9/5, 132 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



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“Inexperienced sales agent, terrible experience...”

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Oct 15,2019
Minithumbdown
By: 'Robert'
Oct 15,2019
1 people found
this helpful
My family had sold a property once before using this agent and although they were expensive they came recommended.
However I was dismayed when the job appeared to have been outsourced to someone else who was not part of their family business but just accepted work through them.
This guy Mark had just returned to UK from living most of his life in the USA and he knew absolutely nothing about the local property scene and indeed nothing about leasehold law itself.
It's laughable that a real estate agent couldn't understand HMO certificates and leasehold law but this really is the case.
Because of his appalling communication he didn't convey to a potential buyer critical details about the leasehold and that he property couldn't become a HMO.
Three months into the sale they found out the property was not suitable for their needs and pulled out of the deal.

Mark had previously promised me however that there was nothing that could compromise the deal as the buyers knew everything they could possibly need to know and still wanted to buy the property.
This was bad but when I raised the issue with Sandra things went from bad to worst.

*She promised to get to the bottom of it all for me, but on calling her after that she made it appear like she'd never even told.me she'd be getting back to me about the matter.
I only deal with people who do what they say so from that point on we were no longer working together.
The family sent me a response to the complaint that was truly dishonest and made out as if their agent had done no wrong despite them admitting to me on the phone that he had - even so far as to call him **.

I really don't recommend using this company as they're expensive and they're just con artists.
They'll pretend to be one company with a track record etc. But they'll just palm.the sale off to someone they hardly know and then get a cut if he manages to sell it.

It's not a transparent way of doing business and it is quite dishonest in my opinion.
Was this helpful? Yes
By: Diana Tooley
Oct 23, 2019
Dear Robert,

You're free to write any review about our company as you wish, but your behaviour towards any of our team members is unacceptable - hence, the reason we terminated our agreement with you early.

It has been over 4 months since there would have been a reasonable reason to contact anyone from our company, but unfortunately I have learnt that along with your review saga, that you are still persisting to harass, bully and threaten members of the Castor Bay Team.

I suspect you have misplaced our previous professional judgement to not react to your outrageous behaviour, with complacency - which our legal team did warn us may happen if we didn't take action. Perhaps, in light of recent events, not taking action sooner was a mistake on our part. However, going forward, should we hear of any further incidents of harassment, threats or bullying, we will not hesitate to action the steps set out from our legal team.

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Opening Hours
Address

Castor Bay Property
Regal House, 70 London Road
Twickenham
Middlesex
TW1 3QS
020 8892 5656

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £135,000 £4,450,000
Lettings 100% 99% £650 £3,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 1 29 0 52 2 20 0 4 2
Areas covered
  • TW1
  • KT1
  • KT9
  • TW2
  • TW2
  • KT2
  • KT8
  • TW11
  • W4
  • TW12
  • TW17
  • TW18
  • TW9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS SAGEagent The Guild
Latest Properties
Images & Videos

“Exceptional Service and Support...”

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Mar 09,2024
Minithumbup
Sandra
By: 'Mr. Chan'
Mar 09,2024
0 people found
this helpful
As a satisfied customer of Castor Bay Property, I can confidently say that their services exceeded my expectations. Ms. Sandra, in particular, went above and beyond to ensure that my needs were met. Her friendly demeanor and helpful attitude made the entire process smooth and ...
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“Our gratitude towards Tina and the entire Cas......”

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Feb 06,2024
Minithumbup
Tina
By: 'Burak'
Feb 06,2024
0 people found
this helpful
Our gratitude towards Tina and the entire Castor Bay team is immeasurable. As a newcomer to renting in the UK, I found their team to be exceptionally attentive to our needs and inquiries from day one. The team consistently responded to our inquiries with patience ...
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“Sold within 6 days!...”

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Jan 26,2024
Minithumbup
Sandra
By: 'Emily Howe'
Jan 26,2024
1 people found
this helpful
Choosing Sandra and Castor Bay to help us sell our house was the best decision we made in this whole process. We told Sandra that getting our house sold quickly was our top priority and she went above and beyond to make it happen. Within ...
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“Sandra at Castor Bay Property did an incredib......”

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Jan 23,2024
Minithumbup
Sandra
By: 'Erin'
Jan 23,2024
0 people found
this helpful
Sandra at Castor Bay Property did an incredible job with selling my property in Hampton. I live a 3-hour drive away and she went above and beyond with managing all the viewings for me, and dealing with things like replacing the garage door lock for ...
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“Friendly and Honest...”

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Jan 18,2024
Minithumbup
Sandra
By: 'Osian'
Jan 18,2024
0 people found
this helpful
Castor Bay were superb throughout the whole process. Sandra's friendly, open and honest approach was a breath of fresh air. I would not hesitate to recommend Castor Bay to family and friends....
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“We cannot thank Dan enough....”

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Jan 04,2024
Minithumbup
Dan
By: 'Alet'
Jan 04,2024
0 people found
this helpful
We cannot thank Dan enough. It was a long process, not his fault and he sure saved our bacon a few times. Thank you a thousand times....
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“peace of mind wen it comes to deal with your home....”

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Nov 08,2023
Minithumbup
By: 'Andre'
Nov 08,2023
0 people found
this helpful
It was my first experience, in renting in the UK, and from day 1, Castor Bay staff member were listening to my needs and any queries I could have. Over 6 years, I never had any issues dealing with day to day use of the property, and ...
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“Sandra and her family were such a fabulous su......”

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Sep 05,2023
Minithumbup
Sandra
By: 'Appleton'
Sep 05,2023
1 people found
this helpful
Sandra and her family were such a fabulous support during the buying and selling of our home. Their general approach to and invaluable experience was very much needed and gratefully used. They will soon be giving Estate Agents a good name!!...
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“Excellent service from Castor Bay...”

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Aug 03,2023
Minithumbup
Tina
Diana
By: 'Bonne Bouche Catering Ltd'
Aug 03,2023
0 people found
this helpful
Castor Bay have provided a really excellent service for me over the last few years looking after our rental properties in west London. The team are always available and quick to respond to any issues that arise as well as planning for ongoing compliance so ...
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“We had met Sandra and Rick when they sold our......”

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Jul 27,2023
Minithumbup
Rick
Sandra
By: 'NJ'
Jul 27,2023
0 people found
this helpful
We had met Sandra and Rick when they sold our neighbour's house and had known instantly that we wanted to work with them both when it came to selling our own house. Our neighbours had been incredibly positive about their experience with Rick and Sandra, ...
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By: Diana Tooley
Jul 27, 2023
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Dear Nicola, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience working with us. Your trust and recommendation mean a lot to us. It's been a pleasure working with you both and I do hope we get more opportunities in the future to work together. From all the team we wish you both all the very best with you move abroad. ...

“Excellent service...”

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Jul 26,2023
Minithumbup
Sandra
By: 'Sian'
Jul 26,2023
0 people found
this helpful
We were very pleased with the service that Castor Bay gave when selling our property. Sandra was an attentive and much needed liaison between all the parties. She kept the Solicitors on their toes!...
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By: Diana Tooley
Jul 27, 2023
View all comments (1)
Dear Sian, Thank you so much for your kind review! We are delighted to hear that you were pleased with the service provided by Castor Bay during the sale of your property. Sandra is truly skilled at being an attentive liaison between all the parties involved, ensuring a smooth and successful transaction. We very much enjoyed working with you over the years, during both the letting and sale of your property. Please don't hesitate to reach out if we can assist you again in the future. ...

“Great support and professionalism - thoroughly recommend...”

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Jul 25,2023
Minithumbup
Sandra
Rick
By: 'Mark & Anne'
Jul 25,2023
0 people found
this helpful
We just wanted to thank you for all your efforts in selling our property. We really appreciated the support you provided throughout the whole process. It was great to have someone to deal with directly on every aspect of the sale including all the viewings, ...
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By: Diana Tooley
Jul 27, 2023
View all comments (1)
Dear Mark and Anne, Thank you so much for taking the time to leave us such a heartfelt and positive review. We're delighted to hear that you felt supported throughout the entire process. Providing exceptional customer service and being a reliable point of contact for our clients is something we take great pride in. Your trust in our expertise and years of experience means a lot to us. We always strive to provide the best advice and guidance to our clients, and we're glad to hear that ...

“Professional and friendly service...”

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Jun 28,2023
Minithumbup
By: 'Efi'
Jun 28,2023
0 people found
this helpful
Castor bay is one of the best agencies. We were living in a apartment that they managed and we were very happy. I totally recommend to whoever is searching for a place....
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By: Diana Tooley
Jul 27, 2023
View all comments (1)
Dear Efi, Thank you so much for your wonderful review of Castor Bay! We are thrilled to hear that you had a positive experience while living in the apartment that we managed. Your recommendation means the world to us, and we truly appreciate your kind words. If you or anyone you know is searching for a place in the future, please don't hesitate to reach out. We'll be more than happy to assist. All the best for now, Diana ...

“Sandra Tooley’s energy and enthusiasm made th......”

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Jun 21,2023
Minithumbup
Sandra
Diana
By: 'David'
Jun 21,2023
0 people found
this helpful
Sandra Tooley’s energy and enthusiasm made things move for my Sale. After a few weeks of Open houses we narrowed it down two 4 positive buyers from them we selected a purchaser who proved very satisfactory and the sale proceeded very smoothly and quickly from ...
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By: Sandra Tooley
Jun 21, 2023
View all comments (1)
Thank you for your wonderful review! Your kind words about my energy and enthusiasm are truly appreciated. I'm thrilled that we were able to narrow down to positive buyers and find a satisfactory purchaser for your sale. It was a pleasure working with you, and If you ever need assistance in the future, feel free to reach out - Thanks, Sandra ...

“Home sold in Richmond...”

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Jun 20,2023
Minithumbup
Sandra
Diana
By: 'Jason'
Jun 20,2023
0 people found
this helpful
Sandra and her team took over selling our home after we were unsuccessful from our previous estate agent. Their approach to selling and experience helped us receive multiple offers and a successful sale....
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By: Diana Tooley
Jun 21, 2023
View all comments (2)
Hi Jason, thank you so much for taking the time to share your wonderful review. We are thrilled to hear about your positive experience working with Sandra and our team to sell your home. It was a pleasure working with you, and we hope to catch up with you in the near future. All the best for now, Diana, Sandra & Rick ...

“Dan & Castor Bay provided excellent service f......”

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May 13,2023
Minithumbup
Dan
By: 'Ian Bredahl'
May 13,2023
0 people found
this helpful
Dan & Castor Bay provided excellent service for the sale of our property. Dan took care of all the relevant specific needs and assisted us through the whole process right to the end of exchange and completion of our property. I highly recommend Dan if you ...
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By: Diana Tooley
Jul 27, 2023
View all comments (1)
Dear Ian, Thank you so much for your kind words and for taking the time to share your positive experience with Dan and Castor Bay. We are delighted to hear that you had an excellent service during the sale of your property. Dan's dedication to meeting all your specific needs and providing support throughout the entire process is something we take great pride in. It's fantastic to know that he assisted you right up to the successful exchange and completion of your property sale. Your re ...

“Dan To sold my flat when we needed to move on......”

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Mar 30,2023
Minithumbup
Dan
By: 'Ryan'
Mar 30,2023
0 people found
this helpful
Dan To sold my flat when we needed to move on to the next chapter of our lives. We told him what we needed to get out of the property to make it viable to move into a larger home to start a family. He ...
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“I have lived in a property managed by Castor ......”

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Feb 08,2023
Minithumbup
Tina
Diana
By: 'Sandra'
Feb 08,2023
0 people found
this helpful
I have lived in a property managed by Castor Bay and their services have been outstanding. Tina was our point of contact and from the very beginning she was always super responsive, very helpful, fair and professional with us. We had a few issues in ...
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“I recommend Castor Bay 100%. They took me thr......”

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Dec 31,2022
Minithumbup
Sandra
Rick
By: 'Paul Fogg'
Dec 31,2022
0 people found
this helpful
I recommend Castor Bay 100%. They took me through the selling process and gave brilliant help and advice all the way through the process. I had heard about their selling process and totally bought into this before using them. The idea of just working for the ...
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“It was so refreshing to deal with Sandra at C......”

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Dec 12,2022
Minithumbup
Sandra
Rick
By: 'Debbie'
Dec 12,2022
0 people found
this helpful
It was so refreshing to deal with Sandra at Castor Bay when buying my new home! A totally hands on company, nothing was too much trouble, straight talking and all my questions answered at speed and helpful advice along the way from start to finish! ...
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“Extremely professional and super friendly ser......”

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Oct 25,2022
Minithumbup
Sandra
Diana
By: 'G Bhandal'
Oct 25,2022
0 people found
this helpful
Extremely professional and super friendly service. Sandra in particular was always easy to reach by phone or email and happy to answer any questions or concerns. They made first time buying straightforward and stress free, especially in this financial climate. Would recommend!...
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“Excellent service...”

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Oct 20,2022
Minithumbup
Sandra
Diana
By: 'Miss Elaine Colley'
Oct 20,2022
0 people found
this helpful
Through the whole process of selling my property Sandra was on hand to make sure that everything went smoothly. Communication was excellent, responding to any questions promptly. Thank you Sandra....
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“I lived in a property managed by Castor Bay f......”

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Oct 05,2022
Minithumbup
Tina
Diana
By: 'Miguel Mendez'
Oct 05,2022
0 people found
this helpful
I lived in a property managed by Castor Bay for 3 years, In summary an amazing from the letting process, the management of the property and the closure of the contract. I highly recommend them. Very special thanks to Tina Hadzhieva !...
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“Castor Bay are by far the best agents I’ve de......”

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Sep 22,2022
Minithumbup
Tina
Diana
By: 'christopher'
Sep 22,2022
0 people found
this helpful
Castor Bay are by far the best agents I’ve dealt with. Highly efficient, prompt and timely and very fair. I would recommend them highly....
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“Absolutely brilliant from start to finish ....”

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Sep 07,2022
Minithumbup
Tina
Diana
By: 'Esra Turker'
Sep 07,2022
0 people found
this helpful
I have received an excellent service from Tina who has proactively managed my rentel prosess. Tina was kind,helpful and professional at all times . She was helpful throughout each stage of the process. She always communicated very promptly . I would definitely recommend Tina and Castorbay ...
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“Passion, integrity and expertise...”

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Aug 10,2022
Minithumbup
Diana
Sandra
By: 'Kinross Cottage'
Aug 10,2022
0 people found
this helpful
If you are looking for someone as dedicated to selling your home for the best price as you, Castor Bay are the team. We had a few complicated property and buyer issues along the way, which they handled expertly, keeping us on track and in ...
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“I stayed with one of their properties for a l......”

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Aug 03,2022
Minithumbup
Tina
Diana
By: 'Chrissy'
Aug 03,2022
0 people found
this helpful
I stayed with one of their properties for a little over a year and all I can say is that I loved this place. This company always tried to get every issue I had solved in a timely manner with pristine results and I never ...
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“We rented a property through Castor Bay....”

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Aug 02,2022
Minithumbup
Sandra
Tina
By: 'Kim'
Aug 02,2022
0 people found
this helpful
We rented a property through Castor Bay, and were absolutely happy with their service from the start until the end. Sandra showed us the property and from the first meeting she was friendly and approachable. Tina was always professional and would help with any query ...
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“Sandra helped me sell my property. She was de......”

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Jul 27,2022
Minithumbdown
Sandra
Diana
By: 'geraldene'
Jul 27,2022
0 people found
this helpful
Sandra helped me sell my property. She was dedicated and kept things moving along until completion. I would definitely recommend her and her team....
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“Very efficient responding to enquiries and fr......”

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Jul 25,2022
Minithumbup
Diana
Tina
By: 'Justin'
Jul 25,2022
0 people found
this helpful
Very efficient responding to enquiries and friendly. Anytime I had any issues they would respond quickly. I would highly recommend....
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Staff picture Sandra
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Staff picture Diana
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Staff picture Tina
(44)
Staff picture Rick
(24)
Staff picture Gary
(15)
Staff picture Dan
(6)
Staff picture Elaine
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Last updated at 3:02 PM 31/10/2017 by allAgents

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