From the beginning Charlotte was absolutely a pleasure to deal with. We originally were not going to look at the house that we ended up purchasing due to the not very exciting exterior, but when another property we were due to view went under offer and our viewing cancelled, Charlotte really insisted that we view the property. We asked quite a lot of questions as first time buyers would, and she answered all of them openly and honestly. My husband and are are a bit fussy about noisey neighbors, so when we asked if there were any issues with that in the property, she not only answered the query but told us about the immidiate area in detail. That made us really feel at ease, and it was very good that she knew the area well. Once our offer was accepted she recommended a mortgage advisor to us which was very nice! She is very professional and personable as well, and I would highly recommend her!