I rented a property from Robbinsons and was very disappointed with their services. I took out a years tenancy and within the 8 months my owner decided to sell. So we had to move. We called the agent for advise and they were no help at all. They had properties that was going on the market for rental and didnt even bother inform us as they knew we were looking for a place. We called them for viewings and they never called us back. We then decided to us Acorn estate agent in luton and was very pleased with their services. While\'s going throught the process of moving i needed a reference letter from Robbinsons,they agreed to send one to Acorn agents to help with the application but it came at a charge of 50 pounds.we didnt mind as we really needed it,only to find out later that Acorn never received the letter. I called Robbinsons again and all they kept on telling me was they were going to call me back,but the call never came. I WOULD NEVER USE THIS AGENT EVER AGAIN,AND WOULD ADVISE ANYONE AGAINST USING THEIR SERVICES. NOTE: my owner put her house on sale with a different agent,because she too was fed up with the high rates being charged by Robbinsons but they were to lazy to do their job right. I have come acroos a few agents in my time of private renting and Robbinsons are by far the worse.