South East London & Kent, London, SE16
4.8/5, 1144 reviews
97% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction
Visit our website - www.alexneil.com

“Sara agreed a great offer for me and Michelle......”

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Oct 15,2019
Minithumbup
Sara
Michelle
By: 'Jas Rupert'
Oct 15,2019
1 people found
this helpful
Sara agreed a great offer for me and Michelle supported the sale progression of my flat in a very professional way.
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 15, 2019
Dear Jas Rupert,

Thank you for taking time to leave this positive review about your experience of dealing with our team.

We were pleased to read your comments and look forward to assisting you again in the future.

Best regards,

Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
146 Lower Road
London
Greater London
SE16 2UG
020 7237 6767

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £55,000 £4,750,000
Lettings 92% 93% £490 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
158 6 489 16 180 5 252 1 28 10
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Very good service! My agent Renata is very th......”

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Sep 23,2020
Minithumbup
Renata
By: 'Ariel Tiao'
Sep 23,2020
1 people found
this helpful
Very good service! My agent Renata is very thoughtful and sweet! She was very patient with me and helped me found my new home....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2020
Dear Ariel Tiao,

Thank you for your comments, it's always pleasing to read positive feedback about our team!

We hope to be able to assist you with any future moves.

Best regards,

Alex Neil Estate Agents

“Thank you ErtasI was very pleased with Ertas......”

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Sep 22,2020
Minithumbup
Timur
By: 'Khasruz Zaman'
Sep 22,2020
1 people found
this helpful
Thank you Ertas I was very pleased with Ertas visit to my house today not only for his valuation but also his manner, professionalism and the wealth of knowledge he has about the property and the current market. I highly recommend him for other property ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 22, 2020
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Dear Khasruz Zaman, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“The best!...”

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Sep 22,2020
Minithumbup
Renata
By: 'Ghiga Diana Sofia'
Sep 22,2020
1 people found
this helpful
Renata helped us with our flat search and with the process of securing it. She was kind, helpful and got back to us quickly if we needed any questions answering! She knows how to analyze our needs, suggest appropriate viewings and also, she is very ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2020
Dear Ghiga Diana Sofia,

Thank you for your comments, it's always pleasing to read positive feedback about our team!

We hope to be able to assist you with any future moves.

Best regards,

Alex Neil Estate Agents

“Our experience with Alex Neil has been wonder......”

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Sep 21,2020
Minithumbup
Sara
By: 'Natalia'
Sep 21,2020
1 people found
this helpful
Our experience with Alex Neil has been wonderful. They have been very professional. We were helped by Sara Garzelli and Augusta Chertita who were very supportive and responded to our queries in a timely manner. Things went quite smooth for us throughout the process....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Natalie, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I was very impressed with how quickly Sara re......”

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Sep 21,2020
Minithumbup
Sara
Tommaso
By: 'Lai Thieu'
Sep 21,2020
1 people found
this helpful
I was very impressed with how quickly Sara responded to my enquiry and how diligent she was in following up. She arranged a viewing following the government guidelines and handled the liaison with the vendor, along with her colleague Tommaso. A few weeks later the ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 22, 2020
View all comments (1)
Dear Lai Thieu, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Rafael and Nahida...”

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Sep 18,2020
Minithumbup
Rafael
Nahida
By: 'Eureka Lobo'
Sep 18,2020
1 people found
this helpful
Rafael, has been nothing but amazing. From the start, he has been on top of his game. From setting up viewings quickly to conducting show rounds with a detailed insight of every property he assisted us with. When he finally found us the property, he ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Eureka. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Polite, Professional & Friendly!!...”

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Sep 18,2020
Minithumbup
Grace
By: 'Amber Heard'
Sep 18,2020
1 people found
this helpful
My partner and I are moving out of the rental property we currently live in to buy our first house and Grace was showing potential new tenants around. Grace truly is one of the nicest people I have met! She was respectful of our privacy ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Amber. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Really knowledgeable about the local property......”

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Sep 18,2020
Minithumbup
Timur
By: 'Grace Onya'
Sep 18,2020
1 people found
this helpful
Really knowledgeable about the local property market and understanding our needs. Great rapport; would definitely seek out Timur’s services again....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Grace, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Rafael helped us from start to the end.I ha......”

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Sep 17,2020
Minithumbup
Nahida
Rafael
By: 'Kenz'
Sep 17,2020
1 people found
this helpful
Rafael helped us from start to the end. I had a lot of personal Issuing while trying to move to this property but Rafael and Nahida from Alex Neil helped me and my friends throughout the process. We would like to highly recommend using this ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 17, 2020
View all comments (1)
Dear Kenz. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you Alex Neil for doing an amazing job ......”

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Sep 17,2020
Minithumbup
By: 'Sergey Nazarev'
Sep 17,2020
1 people found
this helpful
Thank you Alex Neil for doing an amazing job finding us our new home. Very happy with the property, Augusta has moved quick to find us the perfect place!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Sergey. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Quick...”

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Sep 17,2020
Minithumbup
Sara
Tommaso
By: 'MM'
Sep 17,2020
1 people found
this helpful
I sold my flat with Alex Neil and they really did a great job. they went one step further compare to all the other estate agent. A big thanks to Tommaso and Sara which did a great job to get me an offer in a ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear MM. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing service...”

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Sep 17,2020
Minithumbup
Grace
By: 'Niamh'
Sep 17,2020
1 people found
this helpful
I’d like to thank Grace Ellis who helped me and my partner at a viewing. Great experience with both grace and alex Neil company. Thankyou....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Niamh. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Tommaso is one of the best agents that we've ......”

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Sep 16,2020
Minithumbup
Tommaso
By: 'Shang Gao'
Sep 16,2020
1 people found
this helpful
Tommaso is one of the best agents that we've worked with. Easy to communicate, punctual, has good judgement and very helpful overall. We were able to secure our property because of him. I'd recommend him to other people who are also looking for properties in ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 16, 2020
View all comments (1)
Dear Shang. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Excellent service...”

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Sep 16,2020
Minithumbup
Sara
Matteo
By: 'Martin Durrant'
Sep 16,2020
1 people found
this helpful
Very pleased with the service provided by Sara, Matteo and others in the team at Alex Neil who were always courteous and business like in my dealings with them. Within a week Sara had arranged an open day for 20 + viewings of our property resulting in ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 16, 2020
View all comments (1)
Dear Martin, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I had a wonderful time working with Sara at A......”

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Sep 15,2020
Minithumbup
Sara
By: 'Asim'
Sep 15,2020
1 people found
this helpful
I had a wonderful time working with Sara at Alex Neil. She was very professional and communicative. She walked us through the whole process and ensured a quick and efficient move in....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 15, 2020
View all comments (1)
Dear Asim. Thank you for taking time to leave this positive review about your experience of dealing with Sara. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara is fantastic....”

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Sep 15,2020
Minithumbup
Sara
By: 'Ewan Billinge'
Sep 15,2020
1 people found
this helpful
Sara is fantastic. She was extremely helpful and kind in assisting us to find and secure a rental property. I recommend her without reservation....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 15, 2020
View all comments (1)
Dear Ewan, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“To Sara...”

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Sep 15,2020
Minithumbup
Sara
By: 'Magda Statis'
Sep 15,2020
1 people found
this helpful
Sara was absolutely superb in the service she provided. She took the time to understand what I was looking for and worked wider than just her branch to find me the right spot. She made a very stressful situation of moving homes fun.. would most ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 16, 2020
View all comments (1)
Dear Magda. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Excellent service received. Michelle is the m......”

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Sep 07,2020
Minithumbup
Michelle
By: 'Julie Stallard'
Sep 07,2020
1 people found
this helpful
Excellent service received. Michelle is the most helpful person. I cannot recommend Michelle highly enough. Thank you Michelle for all your knowledge and time....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 07, 2020
View all comments (1)
Dear Julie. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I’m currently searching for somewhere to rent......”

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Aug 31,2020
Minithumbup
Grace
By: 'Dan D'
Aug 31,2020
2 people found
this helpful
I’m currently searching for somewhere to rent in London and Grace has been helping me seek out the perfect property. I have been on a couple of viewings with Grace who is very friendly and welcoming. Any questions are promptly answered and new recommendations ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 31, 2020
View all comments (1)
Dear Dan, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“From the beginning to the very end of the sal......”

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Aug 31,2020
Minithumbup
Sara
Tommaso
By: 'Rob Hunt'
Aug 31,2020
1 people found
this helpful
From the beginning to the very end of the sale process we received an excellent service from Alex Neil in South London branch. We were immediately impressed by Sara’s knowledge and experience and particularly by her familiarity with the area. We were kept informed ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 01, 2020
View all comments (1)
Dear Rob. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Thanks to Sara and the team at Alex Neil for ......”

Share on :
Aug 30,2020
Minithumbup
Sara
By: 'Fenton'
Aug 30,2020
1 people found
this helpful
Thanks to Sara and the team at Alex Neil for very genuine and sound advice regarding property and the area. She had all the required information and kept me updated with any properties that were in the market with my requirements in mind. A very ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 31, 2020
View all comments (1)
Dear Fenton, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Sara has been helping me with my house hunt. ......”

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Aug 27,2020
Minithumbup
Sara
By: 'SilvaG'
Aug 27,2020
1 people found
this helpful
Sara has been helping me with my house hunt. I have found her to be extremely helpful, reactive, accommodating and knowledgeable when arranging viewings and answering my questions regarding properties. If she doesn't know the answer to an enquiry she will quickly find out and ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 28, 2020
View all comments (1)
Dear SilvaG. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Alex Neil...”

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Aug 26,2020
Minithumbup
Sara
By: 'Belle'
Aug 26,2020
1 people found
this helpful
I cannot recommend Sara at Alex Neil highly enough. Not only did she get my letting agreed quickly and at the right price, but she was super responsive, helpful, and clear in her communication. She made the whole process a lot easier and more straightforward, ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 27, 2020
View all comments (1)
Dear Belle. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“We have just sold our house through Alex Neil......”

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Aug 25,2020
Minithumbup
Sara
By: 'Elly Utzenit'
Aug 25,2020
1 people found
this helpful
We have just sold our house through Alex Neil with the help of Sara. We had excellent service from start to finish. The team were all helpful, honest and efficient. I would have no hesitation in recommending them.....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 25, 2020
View all comments (1)
Dear Elly. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara and her team have provided a great servi......”

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Aug 23,2020
Minithumbup
Sara
By: 'Ms Ferreira'
Aug 23,2020
1 people found
this helpful
Sara and her team have provided a great service. Sourced a buyer within a week. Will recommend your services and will definitely use your Alex Neil again Thank you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 24, 2020
View all comments (1)
Dear Ms Ferreira. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo
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Staff picture Lucia
(22)
Staff picture Sara
(270)
Staff picture Tommaso
(79)
Staff picture Rebecca
(70)
Staff picture Michelle
(35)
Staff picture Rabeya
Staff picture Grace
(3)
Staff picture Rafael
(2)
Staff picture Nahida
(2)
Staff picture Timur
(2)
Staff picture Lauren
(1)
Staff picture Renata
(2)
Staff picture Alan
(0)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:15 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - South East London & Kent, London, SE16