100% lettings valuation accuracy
33% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Oct 12,2019
Oct 12,2019
1
people found
this helpful
this helpful
Firstly, thank you to anyone who posted a negative comment on here, not that I needed to see it as I've seen it for myself and I don't even rent with them!
First property we went to view, no one turned up, we drove 40mins and no call or text from anyone letting us know why no one had turned up. No one seemed to give a damn when Monday came. Illegedgly we got some thicko sacked but I'm sure that was complete rubbish as I've seen many of you say they have a lying issue.
Gave them benefit of the doubt, went to view the same property again and had arranged with manager after complaining, we get 5mins into this 40m drive and get a phone call saying appointment has been cancelled, promised a callback within 5mins with explanation like a pair of mugs. Do you think we got one? We were going to pay up front like you good people have.
WITHOUT PREJUDICE, we will tell everyone we know and complain to whoever we need to to get these cowboys in trouble.
I'm sorry to read all the bad reviews I have but these agents ALL seem like the banks... Con artists.
First property we went to view, no one turned up, we drove 40mins and no call or text from anyone letting us know why no one had turned up. No one seemed to give a damn when Monday came. Illegedgly we got some thicko sacked but I'm sure that was complete rubbish as I've seen many of you say they have a lying issue.
Gave them benefit of the doubt, went to view the same property again and had arranged with manager after complaining, we get 5mins into this 40m drive and get a phone call saying appointment has been cancelled, promised a callback within 5mins with explanation like a pair of mugs. Do you think we got one? We were going to pay up front like you good people have.
WITHOUT PREJUDICE, we will tell everyone we know and complain to whoever we need to to get these cowboys in trouble.
I'm sorry to read all the bad reviews I have but these agents ALL seem like the banks... Con artists.
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12th Oct 2019
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25th Oct 2018
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Opening Hours
Address
Dorset Property
4 The Commons, Bell Street
Shaftesbury
Dorset
SP7 8JU
01747 853590
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £600 | £1,125 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
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- Block Management
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Oct 12,2019
Oct 12,2019
1
people found
this helpful
this helpful
Firstly, thank you to anyone who posted a negative comment on here, not that I needed to see it as I've seen it for myself and I don't even rent with them!
First property we went to view, no one turned up, we drove 40mins ...
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Dec 05, 2019
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Users of such media are free to use inflammatory and misleading and language when listing a complaint. Dorset Property is the antithesis of 'Cowboys'. We pride ourselves on service excellence and this has been our hallmark and the basis of our reputation for excellence for the last 35 years.
It is also a great shame you felt the need to try cause the company maximum damage without understanding the circumstances.
I am very sorry you had such a bad experience. This was due to exceptional ...
Sep 18,2019
Sep 18,2019
1
people found
this helpful
this helpful
With out prejudice.
No stars warranted.
I cannot recommend this rental company.
The house was is poor condition when we took it on. Pointed this out to Emily, was told don't worry it will all written down for you. We had broken light bulbs, blown ...
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Dec 10, 2019
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I am so sorry to hear of your bad experience with our office, especially as we have built our reputation over 35 years on the quality of our service. We were also unaware of these issues at the time. Notwithstanding this, we would respond to the specific points you raised as follows:
Fees
Our fees are very competitive and we always make all prospective tenants aware of all of our fees at the outset. The end of tenancy check out fee was also shown on page 19 of your signed tenancy agreemen ...
Oct 25,2018
Oct 25,2018
1
people found
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this helpful
I am spending my semi retirement travelling and teaching English in South America and would only be able to do this with the support and help of a very professional agent. I get this support from the Shaftesbury branch of Dorset Properties and especially would ...
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Comment on agent fees
The fees are a fair reflexion of the work done.
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May 19,2018
May 19,2018
6
people found
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False advertised features in the property I rented, yes I admit there was an electric shower on the wall as advertised but was not informed it didn't work and would not be fixed.
Had a battle for over 10 months to get one rotten cupboard fixed ...
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Comment on agent fees
Setting up the tenancy agreement was expensive and the credit checks cost were just insulting given anyone can do a credit check for free online. The "check out administration fees" just felt like a slap in the face after a year of sub standard service
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Dec 16, 2019
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We do not recognise the property from your description or complaint. Would you be kind enough to confirm your name and the address of the property? We will then be able to investigate the issues you raised and respond.
We would reiterate that our tenant fees were always extremely competitive and reasonable given the time taken to reference tenants to the standards we set (and our landlords would expect) and to administer the start of a tenancy. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 4:57 PM 21/06/2019 by Jordan Mclaughl Jordan Mclaugh
It is also a great shame you felt the need to try cause the company maximum damage without understanding the circumstances.
I am very sorry you had such a bad experience. This was due to exceptional circumstances, when mismanagement occurred due to the incompetence of consecutive managers over a period of weeks. One manager decide to leave after several years loyal service and simply stopped working. This was a huge let down personally and the inertia resulted in a number of problems for the business. The replacement manager, who lasted a few weeks, was grossly negligent and this exacerbated the difficulties. When the consequences of this mismanagement came to my attention, prompt action was taken and now service levels are back to the level expected of Dorset Property.
Again, I apologise for your experience. Hopefully this will not deter you from using Dorset Property in the future.
Barrie George
Director