Liverpool, L1
4.6/5, 81 reviews
90% recommended
76% sales valuation accuracy
80% sales fee satisfaction
50% lettings valuation accuracy
82% lettings fee satisfaction
Ascend Properties | Built on Higher Standards

“***They are horrendous, they do not make their customers a ......”

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Oct 11,2019
Minithumbdown
By: 'Paige'
Oct 11,2019
18 people found
this helpful
***They are horrendous, they do not make their customers a priority and try to scam you out of your deposit at the end of your tenancy! Fiona dealt with our case very unprofessionally and I was extremely glad to make sure she didn't deal with our case any longer!
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Opening Hours
Address

Ascend Properties
Unit 1A, Old Haymarket, 73-89 Victoria Street
Liverpool
Merseyside
L1 6DE
0151 305 2577

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £80,000 £80,000
Lettings 50% 82% £450 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 68 8 0 0 0 0 3 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

“***They are horrendous, they do not make their customers a ......”

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Oct 11,2019
Minithumbdown
By: 'Paige'
Oct 11,2019
18 people found
this helpful
***They are horrendous, they do not make their customers a priority and try to scam you out of your deposit at the end of your tenancy! Fiona dealt with our case very unprofessionally and I was extremely glad to make sure she didn't deal with ...
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“Easy to contact with Agency. Quick respond a......”

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Sep 24,2019
Minithumbup
By: 'Phisit Juathai'
Sep 24,2019
0 people found
this helpful
Easy to contact with Agency. Quick respond and very kind when we meet. The property is on standard located in a good location....
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“Spoke with KYLE, who professionally and swift......”

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Sep 19,2019
Minithumbup
By: 'Christopher Doran'
Sep 19,2019
0 people found
this helpful
Spoke with KYLE, who professionally and swiftly dealt with my enquiry, resulting in me securing the lease on the property, on the same day, as a landlord, and ext owner of an estste agent I was more than happy with his service, and would certainly ...
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“Very good experience....”

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Sep 16,2019
Minithumbup
Amanda Field
By: 'Thomas Kitching'
Sep 16,2019
0 people found
this helpful
Very good experience. They were very responsive with emails concerning any queries I had and was patient with the whole process....
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“Hi Hope everybody having a great dayMy na......”

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Sep 13,2019
Minithumbup
By: 'Ali Alshammari'
Sep 13,2019
0 people found
this helpful
Hi Hope everybody having a great day My name is Ali i come from Kuwait to Liverpool to study business management, I'm bad at describing things, but this is a review I should write, my experience with Kyle is very good actually, He seems honest ...
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“Very helpful and informative staff. Helped fi......”

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Sep 04,2019
Minithumbup
By: 'Lauren'
Sep 04,2019
0 people found
this helpful
Very helpful and informative staff. Helped find our flat with short notice. Special thanks to Alexandra for sorting it all for us...
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“Kyle was on time for viewing, informative and......”

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Sep 03,2019
Minithumbup
By: 'David Maxwell'
Sep 03,2019
0 people found
this helpful
Kyle was on time for viewing, informative and answered questions and due to urgency of let made things happen to ensure I was in the property 1 week later....
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“Amazing; Kyle Kelly...”

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Aug 29,2019
Minithumbdown
By: 'Shahd Hasan'
Aug 29,2019
0 people found
this helpful
Kyle has been of great assistance and made the process of viewing and applying for the property as easy as possible....
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“Flat viewing today...”

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Aug 19,2019
Minithumbup
By: 'Tabraiz Ali'
Aug 19,2019
0 people found
this helpful
I had a flat viewing for a property in Pall Mall and waa shown around by Kyle, who was very informative and helpful. He answered all my questions and made it a pleasant experience overall....
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“Amazing experience with ascend. Kyle was very......”

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Jul 23,2019
Minithumbup
By: 'Allia Jabakhanji'
Jul 23,2019
0 people found
this helpful
Amazing experience with ascend. Kyle was very attentive and helped us a lot as this was my first time renting a property he was very friendly and patient. Thank you :)...
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“Friendly and Professional...”

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Jul 17,2019
Minithumbup
By: 'Hannah Peacock'
Jul 17,2019
0 people found
this helpful
Everyone I've spoken to so far have been so friendly yet so professional. They know exactly what they're doing and have made me feel comfortable and reassured during the renting process. Everything has been well informed and I'm excited to be renting a property from ...
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“Satisfied Landlord...”

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Jul 15,2019
Minithumbup
By: 'J'
Jul 15,2019
0 people found
this helpful
I am a landlord who lets property through Ascend. I have found the staff to be very helpful, particularly Kyle who seems to establish an excellent rapport with prospective tenants. He has a professional telephone manner and a helpful manner when calling into the office. ...
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“Professional, efficient service...”

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Jul 12,2019
Minithumbup
By: 'Oscar Morice'
Jul 12,2019
0 people found
this helpful
Professional, efficient service. The property was well known by the agent and they were able to answer all the relevant questions. Smooth, swift service, would recommend it....
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“everything is good, the response is quick for......”

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Jul 08,2019
Minithumbup
By: 'Cong Tang'
Jul 08,2019
0 people found
this helpful
everything is good, the response is quick for now. and the property is good as well. The explanation is clear...
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“Avoid these people at all costs....”

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Jul 01,2019
Minithumbdown
Matthew Herbert
By: 'JMS'
Jul 01,2019
11 people found
this helpful
"Built on higher standards". What rot. These are the worse bunch of lazy, money-grubbing agents I have ever had the misfortune to deal with. They will bend over backwards to get your signature on a lease, but at that moment all pretense of professionalism and ...
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By: Ascend Properties
Jul 03, 2019
View all comments (1)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details in order for us to resolve this matter, you are welcome to get in touch with Stacey in our management team on stacey.rushworth@ascendproperties.com who will be able to shed some light on the comments you have posted. ...

“We had a lovely easy and efficient experience......”

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Jun 24,2019
Minithumbup
By: 'Sophie'
Jun 24,2019
0 people found
this helpful
We had a lovely easy and efficient experience with ascend, Kyle was early, very pleasant and had all the information we needed. Highly reccomend!!!...
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“The service received by Kyle was excellent, h......”

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Jun 21,2019
Minithumbup
By: 'Lucy Greenall'
Jun 21,2019
0 people found
this helpful
The service received by Kyle was excellent, he was more than happy to help and genuinely nothing was too much to ask prior to the viewing, and on the viewing of the property. Would definitely recommend this agency to friends and family as it has ...
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“Poor service...”

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Jun 21,2019
Minithumbdown
By: 'Dave Lavender'
Jun 21,2019
9 people found
this helpful
*I completed LetAlliance and my farther was guarantor.*The landlord pulled out (fine not Ascend'a fault), but surely this conversation should have been held with the landlord already? After this and multiple emails between the guy who showed me around and the referencing department, they ...
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By: Ascend Properties
Jul 12, 2019
View all comments (2)
We are sorry that we were unable to help you find a Landlord who would accept your tenancy, it was certainly not for want of trying. As you are aware, we did make every endeavor to make this work and we kept in communication throughout the process. Your application fees have been fully refunded and once again, we wish you every happiness for the future. As it is the landlord that makes the final decision on the applicant, not the agent, we disagree with your comments about cutting out the agent ...

“Quick and Easy...”

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Jun 12,2019
Minithumbup
By: 'JG'
Jun 12,2019
0 people found
this helpful
I found dealing with Kyle at Ascend to be a quick and easy process. Compared to many other estate agents we dealt with, Kyle was always quick to respond to emails, which greatly eased our decision making process....
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“Worst experience checking out....”

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Jun 12,2019
Minithumbdown
Matthew Herbert
By: 'Yara'
Jun 12,2019
11 people found
this helpful
I didn't have any problems with the agency up until they asked me to access the flat back in December and I refused i wished for a reschedule they didn't reply to my email and went right on with it without my permission and accessed ...
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Comment on agent fees
Bad! Very expensive
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By: Ascend Properties
Jun 25, 2019
View all comments (1)
Thank you for your review, at Ascend we pride ourselves on offering the highest level of service at all times so it is always disappointing to receive reviews such as this. I have looked into your comments and note that your review was written after receiving the checkout inspection but before the deductions were confirmed. Ascend act as agent only and any deductions are proposed on behalf of the landlord, we agree with the landlord that the property wasn’t handed back as you received it and d ...

“Couldn't be happier!!...”

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May 31,2019
Minithumbup
By: 'Mick'
May 31,2019
0 people found
this helpful
The team at Ascend really went above and beyond to make sure everything went nice and smooth from start to finish. Dealing with an agent for the first really made me anxious as it was something I hadn't experienced, but they made the whole process ...
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Comment on agent fees
Excellent!
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“Great service...”

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May 16,2019
Minithumbup
Lora Barker
By: 'Adib'
May 16,2019
0 people found
this helpful
As a landlord I have been very pleased with the service Ascend provides. My portfolio manager Lora is very efficient in managing my properties, all my queries are answered promptly, works are carried out in a timeley manner, and I am always kept up to ...
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“Pleasant Experience!...”

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May 13,2019
Minithumbup
By: 'JodieA'
May 13,2019
0 people found
this helpful
Kyle was informative and helpful in answering our questions and assisting us with what steps to take next. I would be happy to work with him again....
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Comment on agent fees
The fees were reasonable.
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“Very impressive...”

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May 08,2019
Minithumbup
By: 'Erika'
May 08,2019
0 people found
this helpful
Me and my mum are very pleased to have someone helping us to move in a new property. Paul is very professional but also, a very nice person to work with. Definitely recommend this agency 10/20...
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Comment on agent fees
Very impressive
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“Very pleased!...”

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May 04,2019
Minithumbup
By: 'Adam'
May 04,2019
0 people found
this helpful
This will be a big change for us and Kyle has done an amazing job at making myself and my roommate comfortable in the home and fast responses, very pleased!...
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Comment on agent fees
Good
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“10/10 amazing...”

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May 04,2019
Minithumbup
By: 'Leah'
May 04,2019
0 people found
this helpful
Highly recommend coming to Acend if your looking for your new property. Couldn't of been more of a helping hand then what they was! Really appreciated everything....
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Comment on agent fees
Really helpful in getting us the best experience with Acend.
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“Excellent staff...”

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Apr 24,2019
Minithumbup
By: 'Sean'
Apr 24,2019
1 people found
this helpful
Extremely helpful and quick to respond to any questions regarding the property and fees. As well as being very polite...
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“Dr...”

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Apr 15,2019
Minithumbup
By: 'Yong'
Apr 15,2019
1 people found
this helpful
I had good view experience with Karl's help. The flat is what i expected. It is great location for food and close to my work....
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Staff picture Matthew Herbert
(6)
Staff picture Amanda Field
(3)
Staff picture Oliver Sacks
(2)
Staff picture Adam Stephenson
(22)
Staff picture Faye
(11)
Staff picture Lora Barker
(10)
Staff picture Lucy Sexton
(10)
Staff picture Mark
(2)
Staff picture Fiona Trigg
(11)
Staff picture James Hardern
(6)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 10:25 AM 21/06/2017 by Alexandra

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Ascend Properties

Branch - Liverpool, L1