Liverpool, L1
4.7/5, 113 reviews
92% recommended
76% sales valuation accuracy
80% sales fee satisfaction
67% lettings valuation accuracy
87% lettings fee satisfaction
Ascend Properties | Built on Higher Standards

“***They are horrendous, they do not make their customers a ......”

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Oct 11,2019
Minithumbdown
By: 'Paige'
Oct 11,2019
30 people found
this helpful
***They are horrendous, they do not make their customers a priority and try to scam you out of your deposit at the end of your tenancy! Fiona dealt with our case very unprofessionally and I was extremely glad to make sure she didn't deal with our case any longer!
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Opening Hours
Address

Ascend Properties
Unit 1A, Old Haymarket, 73-89 Victoria Street
Liverpool
Merseyside
L1 6DE
0151 305 2577

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £80,000 £80,000
Lettings 67% 87% £450 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 98 9 0 0 0 0 3 0
Areas covered
  • L1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

“Fab service...”

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Sep 18,2020
Minithumbdown
Joseph McCorkindale
By: 'Emma Martlew'
Sep 18,2020
0 people found
this helpful
Joseph was quick to respond to queries, of which i had a few. He was polite and gave me the answers i needed which was important....
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“Joseph has helped me and Alex a lot today, it......”

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Sep 16,2020
Minithumbup
Joseph McCorkindale
By: 'Lauren jones'
Sep 16,2020
0 people found
this helpful
Joseph has helped me and Alex a lot today, it's been so quick and easy and we now have secured our first home together, thank you so much! Couldn't be happier today! He's been very very helpful....
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“The member of the staff I talked to was very ......”

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Sep 15,2020
Minithumbup
By: 'Kitti Kovacs'
Sep 15,2020
0 people found
this helpful
The member of the staff I talked to was very nice and helpful. Quick response to emails and to the calls....
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“A very good company , they are friendly and u......”

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Sep 14,2020
Minithumbup
Joseph McCorkindale
By: 'Samson Magara'
Sep 14,2020
0 people found
this helpful
A very good company , they are friendly and understanding.They take time to explain everything and a prompt to respond to emails....
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“Great service, helpful and easy...”

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Sep 09,2020
Minithumbup
Joseph McCorkindale
By: 'gavan ferguson'
Sep 09,2020
0 people found
this helpful
Great service. They are easily available and quick to respond with any questions you have. Very helpful and made the process easy....
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“Jess has been absolutely amazing cant thank h......”

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Aug 18,2020
Minithumbup
By: 'Craig White'
Aug 18,2020
0 people found
this helpful
Jess has been absolutely amazing cant thank her enough amazing service i would recommend this company 100% as they made every step in the process easy Thank you Again....
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“Joseph provided ready information regarding t......”

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Aug 13,2020
Minithumbup
Joseph McCorkindale
By: 'Madelene Waldron'
Aug 13,2020
0 people found
this helpful
Joseph provided ready information regarding the property, and was very open about things he did not know, or was unable to control. I felt I was kept up to date almost immediately, though there were a couple of times I had to prod to obtain ...
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“Excellent customer service...”

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Aug 06,2020
Minithumbup
By: 'Garry Barratt-Williams'
Aug 06,2020
0 people found
this helpful
Kyle was very helpful! Responded quickly to emails and nothing seemed too much trouble for him. Would highly recommend.... Thanks, Kyle!...
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“Kyle was great very fast response to my appli......”

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Aug 05,2020
Minithumbup
By: 'Michael littler'
Aug 05,2020
0 people found
this helpful
Kyle was great very fast response to my application, Would definitely recommend cannot wait to get my keys to my new house thanks guys....
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“Very Professionals! Prompt reply on emails! H......”

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Jul 29,2020
Minithumbup
Charlie Poulter
By: 'Asia Avagkian'
Jul 29,2020
0 people found
this helpful
Very Professionals! Prompt reply on emails! Helpful with every question I had! Offered me solutions to my problems. Thank you so much 😊!...
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“Great company...”

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Jul 29,2020
Minithumbup
Charlie Poulter
By: 'Sophie Eaton'
Jul 29,2020
0 people found
this helpful
Ascend Properties took over as my landlord during the COVID-19 pandemic but they still maintained excellent customer service. A few days before they took over, my property manager, Charlie, called me to introduce herself and answer any questions I had. Since then I have had ...
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“I have been managed by ascend for over 5 year......”

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Jul 29,2020
Minithumbup
James Hardern
By: 'Katherine Bennett'
Jul 29,2020
0 people found
this helpful
I have been managed by ascend for over 5 years now. Every problem has been dealt with with the upmost professional and caring way I have never had to follow up any concern , they have always got back to me in the most professional way. Me ...
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“Great and quick service, happy to help and go......”

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Jul 27,2020
Minithumbup
Joseph McCorkindale
By: 'Rhys William Jones'
Jul 27,2020
0 people found
this helpful
Great and quick service, happy to help and good detailed explanations of properties given. Jo was really helpful and brilliant at explaining the process....
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“Had a great experience with Ascend, they sent......”

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Jul 23,2020
Minithumbup
Joseph McCorkindale
By: 'Tamzin Robson'
Jul 23,2020
0 people found
this helpful
Had a great experience with Ascend, they sent all the details and video tours promised through straight away. They were also very helpful and answered all my questions whenever I rang up! Joseph was particularly helpful and easy to reach at anytime. Would highly recommend ...
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“Polite and professional Ascend estate!...”

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Jul 20,2020
Minithumbup
By: 'Massimiliano Pisano'
Jul 20,2020
0 people found
this helpful
Very polite and professional. Clear information and procedures. I would reccomend to family and friend to contac Ascend when looking for new property where to move. Many thanks to Jessica Nicholson and Ascend Estate....
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“Great Service from start to finish by Jessica......”

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Jul 17,2020
Minithumbup
By: 'Ismail loonat'
Jul 17,2020
0 people found
this helpful
Great Service from start to finish by Jessica and all the headache of finding the right property at a very short notice. Brilliant communication and a fantastic customer/client journey throught. Once again thank you Jessica....
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“Very helpful and great customer experience. F......”

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Jul 03,2020
Minithumbup
Joseph McCorkindale
By: 'Pritzie Danna Balitucha'
Jul 03,2020
0 people found
this helpful
Very helpful and great customer experience. Fast turn around, paperworks done within the day after I enquired. Will recommend this agency....
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“Joseph is very efficient and he is ready to p......”

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Jul 02,2020
Minithumbup
Joseph McCorkindale
By: 'Xingwu Ge'
Jul 02,2020
0 people found
this helpful
Joseph is very efficient and he is ready to provide help for us. We can discuss everything with him and always get problems solved....
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“Joseph was absolutely fantastic from start to......”

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Jul 01,2020
Minithumbup
Joseph McCorkindale
By: 'Helena Harvey'
Jul 01,2020
0 people found
this helpful
Joseph was absolutely fantastic from start to finish updating me on all the information and great speedy service! Took a weight off my shoulders!...
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“Ascend properties were very helpful and quick......”

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Jun 29,2020
Minithumbup
Joseph McCorkindale
By: 'Cassie'
Jun 29,2020
0 people found
this helpful
Ascend properties were very helpful and quick to respond to any of my queries. I dealt with both Joseph and Jessica, I appreciate their time and patience....
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“Where do I start. Kyle was amazing and super ......”

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Jun 29,2020
Minithumbup
By: 'Lucinda inman'
Jun 29,2020
0 people found
this helpful
Where do I start. Kyle was amazing and super helpful. I haven’t known anyone to help as much as he did today and I felt like I was so annoying as I kept calling asking questions. I would definitely recommend use to anyone I ...
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“Very helpful and professional while I was in ......”

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Jun 18,2020
Minithumbup
Joseph McCorkindale
By: 'olivia grindrod'
Jun 18,2020
0 people found
this helpful
Very helpful and professional while I was in the process of letting my property. They were very pleasant and made sure I had all the information I needed by answering all my questions to a high standard...
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“Review from tenant...”

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Jun 16,2020
Minithumbup
By: 'Chloe Davies'
Jun 16,2020
0 people found
this helpful
Kyle dealt with my enquiry from start to finish he was professional and also answered all questions that I asked regarding the application/deposits etc....
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“Absolutely amazing service....”

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Jun 12,2020
Minithumbup
Joseph McCorkindale
By: 'Melissa McGhee'
Jun 12,2020
0 people found
this helpful
Absolutely amazing service. Answered all my questions with complete clarity and we can not wait to move into our new home. Thank you to Joseph and his team....
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“Great service...”

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Jun 12,2020
Minithumbup
By: 'Hannah'
Jun 12,2020
0 people found
this helpful
Called and spoke to Jess within minutes she had sent us the application form and the same day we were offered a property a couple of days later we were told the property was no longer available and we were gutted but within half a ...
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Staff picture Amanda Field
(23)
Staff picture Oliver Sacks
(2)
Staff picture Adam Stephenson
(22)
Staff picture Lucy Sexton
(18)
Staff picture Joseph McCorkindale
(16)
Staff picture Faye Newton
(15)
Staff picture Fiona Trigg
(14)
Staff picture Lora Barker
(11)
Staff picture Mark Lewin
(3)
Staff picture Charlie Poulter
(2)
Staff picture Eleanor Crockett
(1)
Staff picture Nicole Moore
(1)
Staff picture James Hardern
(8)
Staff picture Adam Mack
(0)
Staff picture Stephanie Bates
(0)
Staff picture Robyn Young
(1)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 10:25 AM 21/06/2017 by Alexandra

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Ascend Properties

Branch - Liverpool, L1