0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
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2024
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Oct 11,2019
Oct 11,2019
4
people found
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In the past five years, we have made four residential acquisitions. Frank Harris Bloomsbury is by far the worst agency we have dealt with. Its agent, Alison, is rude, patronising, shady and judgmental from start to finish. (1) On viewing a flat with a share of freehold, I enquired why it has a ground rent of £150 per annum given it has share of freehold, she taunted at me and said they will always have a ground rent. With experience working in a law firm's residential conveyancing team, I found her lack of basic knowledge shocking and her attitude unbearable. (2) In the process of making offers, this agent frequently bluffed, lied and denied making statements - appalling. She said one thing to me and the other to my partner, when confronted by my partner about her statement to me, she said she never made those statements. (3) In the process of making offers on another flat, we specifically asked to deal with a far more decent agent at this firm, yet, after the offer was agreed, solicitor was instructed, broker was paid, she called my mobile and told me that there was a higher offer and asked repeatedly what I would like to do now. When I asked to speak to our agent, she said “I will put you through but the situation is as it is”. Little digs such as this showed her lack of professionalism, her petty vendetta and her traits as an incompetent estate agent. After these incidents with this agent, somewhat felt personal and aggressive, we came to the conclusion that there are far better agents in the area, such as Dexters Bloomsbury and KFH Clerkenwell. It is a shame that many decent properties are on the market with Frank Harris because we would not only avoid this agent at all cost, but also ensure our communities, neighbours, colleagues, friends and families do so as well. Alison is the exact reason for the bad reputation to the profession of estate agents.
Update: following a complaint to the agency, they have confirmed that they will do NOTHING as I have no proof that Alison was rude, has lied and was unprofessional to us. NO PROOF, so she gloats. Someone with a discriminatory attitude and knows too well to conduct all inappropriateness over the phone so leave no written evidence - SHAME ON YOU.
Update: following a complaint to the agency, they have confirmed that they will do NOTHING as I have no proof that Alison was rude, has lied and was unprofessional to us. NO PROOF, so she gloats. Someone with a discriminatory attitude and knows too well to conduct all inappropriateness over the phone so leave no written evidence - SHAME ON YOU.
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Latest Reviews
21st Nov 2021
reviewed by 'Xintong'
11th Oct 2019
reviewed by 'Amelia'
17th Dec 2014
reviewed by 'A'
Opening Hours
Address
Frank Harris & Co
81 Marchmont Street
Bloomsbury,London
Greater London
WC1N 1AL
020 7387 0077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £900,000 | £900,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Nov 21,2021
Nov 21,2021
0
people found
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I was left 10 days WITHOUT hot water from the first day I moved in, and they said it was fixed in a "professional and timely manner"; yes they don't seem to ensure at all that you have hot water on the very first day you ...
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Oct 11,2019
Oct 11,2019
4
people found
this helpful
this helpful
In the past five years, we have made four residential acquisitions. Frank Harris Bloomsbury is by far the worst agency we have dealt with. Its agent, Alison, is rude, patronising, shady and judgmental from start to finish. (1) On viewing a flat with a share of ...
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Dec 17,2014
Dec 17,2014
1
people found
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Despite requesting my details were not input into a general system such that I got a lot of junk mail this was done. despite being promised that I would not get contacted on properties that did not match my criteria, this was done. Whilst properties ...
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What agent could do to change your mind?
do as they promised. speak to me on the properties I am interested in. only speak to me on the properties I am interested in. be polite.Attached Filesnbsp;
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Feb 28, 2019
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(1)
I would like to say that this review was over 4 years ago and the person who you dealt with is no longer with Frank Harris. There is a whole new sales team now at Frank Harris on Marchmont St headed up by myself Trevor Banbury who has worked in Bloomsbury for over 20 years. I'm sure you will get an excellent service if you use Frank Harris. ...
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