In a word... dodgy! Whilst I was a tenant they gave me less than 24-hours notice that the landlords son wanted to view the property, they only repaired problems with the property when I chased and chased them. When it came to ending the tenancy they reneiged on verbal agreements (never trust an estate agent to stick to his word!), they refused an exit review of the property with me present and finally they haven't paid my deposit back! Avoid at all costs.