South East London & Kent, London, SE16
4.8/5, 1049 reviews
96% recommended
96% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
93% lettings fee satisfaction
Visit our website - www.alexneil.com

“Brilliant service provided by Sara and Tom.S......”

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Oct 09,2019
Minithumbup
Sara
Tommaso
By: 'Cristiana Valesco'
Oct 09,2019
1 people found
this helpful
Brilliant service provided by Sara and Tom.
Secured me a buyer within 2 weeks
Thanks for your great help
Will definitely recommend
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 10, 2019
Dear Cristiana,

Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.

Best regards,

Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
146 Lower Road
London
Greater London
SE16 2UG
020 7237 6767

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £150,000 £4,750,000
Lettings 91% 93% £490 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
150 6 456 15 163 5 218 1 25 10
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Sara is a great asset to the Alex Neil. She ......”

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Oct 30,2019
Minithumbup
Sara
By: 'Temi Y'
Oct 30,2019
0 people found
this helpful
Sara is a great asset to the Alex Neil. She gave me an exceptionally great service. Her professionalism and enthusiasm is commendable and would recommend many friends and family towards her direction if they were looking for properties....
read full review
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By: Alex Neil Estate Agents
Oct 30, 2019
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Dear Temi, Thank you for taking the time to leave this positive review about the service you received from our team. We were very pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara and Daniel were great, helpful and patie......”

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Oct 29,2019
Minithumbup
Sara
Daniel
By: 'Polina Winsp'
Oct 29,2019
1 people found
this helpful
Sara and Daniel were great, helpful and patient. Looking for house can be stressful but it was a pleasure dealing with them. I would definitely recommend you...
read full review
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Polina, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“I contact Tommaso from Alex Neil...”

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Oct 29,2019
Minithumbup
Tommaso
Sara
By: 'Cos'
Oct 29,2019
1 people found
this helpful
I contact Tommaso from Alex Neil because I wanted to sell my flat I must admit that I really did a great job finding a suitable buyer, thanks to Sara which help me while Tommaso was off....
read full review
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By: Alex Neil Estate Agents
Oct 30, 2019
View all comments (1)
Dear Cos, Thank you for taking the time to leave this positive review about the service you received from our team. We were very pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service provided by Sara (the Agent) an......”

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Oct 28,2019
Minithumbup
Sara
By: 'Mr Dawson'
Oct 28,2019
1 people found
this helpful
Great service provided by Sara (the Agent) and Rabeya, which took care of the regency process. Will definitely recommend to family Thank you for your help and support...
read full review
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By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Mr Dawson, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I had such a positive experience with Sara.S......”

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Oct 28,2019
Minithumbup
Sara
By: 'Karen Wood'
Oct 28,2019
1 people found
this helpful
I had such a positive experience with Sara. She was incredibly helpful, giving us advise on everything we needed. She exceeded our expectations. Thank you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Karen, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service provided by SaraWe kept inform......”

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Oct 28,2019
Minithumbup
Sara
Michelle Holford
By: 'Patel'
Oct 28,2019
1 people found
this helpful
Great service provided by Sara We kept informed at every stage by Sara and Michelle and given excellent advice throughout. A big thank you , it was a please to work with you...
read full review
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By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Patel, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara was great in her approach towards me.Pr......”

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Oct 28,2019
Minithumbup
Sara
By: 'Mark Boen'
Oct 28,2019
1 people found
this helpful
Sara was great in her approach towards me. Professional, reliable and friendly. Not like any other agent Thank you to you and Alex Neil...
read full review
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By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Mark, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara agreed a great offer for me and Michelle......”

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Oct 15,2019
Minithumbup
Sara
Michelle Holford
By: 'Jas Rupert'
Oct 15,2019
1 people found
this helpful
Sara agreed a great offer for me and Michelle supported the sale progression of my flat in a very professional way....
read full review
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By: Alex Neil Estate Agents
Oct 15, 2019
View all comments (1)
Dear Jas Rupert, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great teamExcellent valuation received by M......”

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Oct 13,2019
Minithumbup
Sara
Matteo Congedo
By: 'D. K.'
Oct 13,2019
1 people found
this helpful
Great team Excellent valuation received by Matteo Congedo. His team started arranging viewing straight away and Sara Garzelli, from the sale team, got me a brilliant offer in a week time. I will definitely come back to Alex Neil in the future...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 14, 2019
View all comments (1)
Dear "D.K." Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Daniel has been very helpful and responsive d......”

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Oct 10,2019
Minithumbup
Daniel
Tommaso
By: 'Lyuba'
Oct 10,2019
1 people found
this helpful
Daniel has been very helpful and responsive during the sales process. He answered all my questions and provided guidance on the process. All viewings were arranged promptly and with no hassle. The initial viewing was attended by Tom and that was well very well organised ...
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By: Alex Neil Estate Agents
Oct 11, 2019
View all comments (1)
Dear Lyuba, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“The Alex Neil team of Daniel, Tomasso and Sar......”

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Oct 10,2019
Minithumbup
Daniel
Tommaso
By: 'Mike Cohen'
Oct 10,2019
1 people found
this helpful
The Alex Neil team of Daniel, Tomasso and Sarah are very efficient to deal with, friendly always to talk to, and professional in their dealings at all times. They were able to find me a buyer for my flat within 7 days which in the current ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 11, 2019
View all comments (1)
Dear Mike, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service provided by Sara and Tom.S......”

Share on :
Oct 09,2019
Minithumbup
Sara
Tommaso
By: 'Cristiana Valesco'
Oct 09,2019
1 people found
this helpful
Brilliant service provided by Sara and Tom. Secured me a buyer within 2 weeks Thanks for your great help Will definitely recommend...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 10, 2019
View all comments (1)
Dear Cristiana, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent attention...”

Share on :
Oct 02,2019
Minithumbup
By: 'Abril Shaw'
Oct 02,2019
0 people found
this helpful
Rabeya has been extremely helpful since the beginning of my tenancy. She has a fast, effective response and knows how to handle any inconvenience that usually arises in a new tenancy....
read full review
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By: Alex Neil Estate Agents
Oct 03, 2019
View all comments (1)
Dear Abril, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service very impressed. Thankyou Da......”

Share on :
Oct 01,2019
Minithumbup
Daniel
Sara
By: 'Dominic'
Oct 01,2019
1 people found
this helpful
Excellent service very impressed. Thankyou Daniel, Sara and Tom! Well done much appreciated cant thankyou enough! Would definately recomend to anyone!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2019
View all comments (1)
Dear Dominic, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I rent a property with Alex Neil...”

Share on :
Oct 01,2019
Minithumbup
Tommaso
Daniel
By: 'Cus'
Oct 01,2019
1 people found
this helpful
I rent a property with Alex Neil and they were able to move me in very quick, Tommaso and Daniel were always on top of everything thank you guys....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2019
View all comments (1)
Dear Cus, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service provided by Sara and Daniel......”

Share on :
Oct 01,2019
Minithumbup
Sara
Daniel
By: 'Declan Salinas'
Oct 01,2019
1 people found
this helpful
Excellent service provided by Sara and Daniel. We were on the top of everything as the sale process was moving forward they made sure they follow up on every step. A big thank you to them and everyone on the team, it was a pleasure ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 03, 2019
View all comments (1)
Dear Declan, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“I use Alex Neil to rent my flat...”

Share on :
Sep 30,2019
Minithumbup
Tommaso
Sara
By: 'Nessi'
Sep 30,2019
1 people found
this helpful
I use Alex Neil to rent my flat and Im quite impressed of their services, A big hug to Tommaso and Sara they were always there when I needed,...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Nessi, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Really good service would definately recomend......”

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Sep 30,2019
Minithumbup
Daniel
Sara
By: 'Trevor Victor'
Sep 30,2019
1 people found
this helpful
Really good service would definately recomend to anyone. Had a great experience. Property let for a good price prompty Thanks again Sara and Daniel....
read full review
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Trevor, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you Sara...”

Share on :
Sep 30,2019
Minithumbup
Sara
By: 'Giulia Tiberia'
Sep 30,2019
1 people found
this helpful
Sara has been very helpful throughout the whole journey of renting a flat. Very professional and accommodating would answer any question with a smile. Thank you !...
read full review
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Giulia, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara and Tommaso helped us to buy our first h......”

Share on :
Sep 30,2019
Minithumbup
Sara
Tommaso
By: 'Joe Brown'
Sep 30,2019
1 people found
this helpful
Sara and Tommaso helped us to buy our first home. They were extremely professional and very communicative for the whole process. I would highly recommend using Alex Neil...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Joe, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Really appreciate everything Alex Neil has do......”

Share on :
Sep 30,2019
Minithumbup
Daniel
Tommaso
By: 'Ross'
Sep 30,2019
1 people found
this helpful
Really appreciate everything Alex Neil has done for me. They made it seem easy going but i know how hard they worked especially considering the issues we had. Thanks again everyone!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2019
View all comments (1)
Dear Ross, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I had an excellent service provided by Sara a......”

Share on :
Sep 27,2019
Minithumbup
Sara
Daniel
By: 'Moses'
Sep 27,2019
1 people found
this helpful
I had an excellent service provided by Sara and Daniel. They secures me an offer on my flat within a week and handled everything in a very professional way. I will definitely recommend you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Moses, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I rent my flat using Alex Neil and I don't ha......”

Share on :
Sep 25,2019
Minithumbup
Tommaso
Sara
By: 'Paolo'
Sep 25,2019
1 people found
this helpful
I rent my flat using Alex Neil and I don't have any regrets. Tommaso was absolute fantastic he was able to find me a tenant in a matter of days....
read full review
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By: Alex Neil Estate Agents
Sep 25, 2019
View all comments (1)
Dear Paolo, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“As first time buyers, it was stressful experi......”

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Sep 17,2019
Minithumbup
Tommaso
By: 'Nadir Khan'
Sep 17,2019
1 people found
this helpful
As first time buyers, it was stressful experience but at the same time we were very lucky to have found Alex Neil. They were helpful and assisted us throughout the process. Wherever there was a need for a little nudge to speed up the process ...
read full review
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By: Alex Neil Estate Agents
Sep 17, 2019
View all comments (1)
Dear Nadir, Thank you for taking time to leave this positive review of your experience. We were pleased to read your comments and hope to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara has been brilliant...”

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Sep 05,2019
Minithumbup
Sara
By: 'nicholas reynolds'
Sep 05,2019
1 people found
this helpful
Sara has been brilliant from the start, very helpful and quick to respond to any queries even after we secured the property. Would recomend her to anyone looking for a competent agent...
read full review
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By: Alex Neil Estate Agents
Sep 05, 2019
View all comments (1)
Dear Nicholas, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(115)
Staff picture Lucia
(22)
Staff picture Daniel
(147)
Staff picture Sara
(214)
Staff picture Rebecca
(69)
Staff picture Tommaso
(45)
Staff picture Eva
(31)
Staff picture Michelle Holford
(9)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

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Alex Neil Estate Agents

Branch - South East London & Kent, London, SE16