In my search for a suitable property in Old Portsmouth I dealt with Hiliary and Sarah on a number of occasions for viewings.
Throughout my dealings with Hiliary in particular, she demonstrated an excellent level of professionalism, dealt with my difficult requests aimably and when faced with securing a sale at my offer price , which was much below that being asked, she undertook the negotiations, managed the onward purchased and delivered the sale.
Throughout the process to "exchange" she has communicated well and responded quickly and thoroughly to the many queries raised. When faced with difficulty in insuring the new property she quickly introduced a local broker who arranged full cover within hours, at a significant reduction to that be suggested by my existing insurers.
A very nice lady to deal with, a great sense of humour and really good interpersonal skills.
A joy to deal with.
( this was written by a retired developer who has a very jaundist view of estate agents from past experience)