Bill Wych & Co
Wellingborough, NN8
4/5, 17 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
86% lettings fee satisfaction



Property Features

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“Avoid this agency...”

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Oct 03,2019
Minithumbdown
By: 'Iuliia'
Oct 03,2019
1 people found
this helpful
When we were signing tenancy agreement, it was first time for us in the UK (we are from Hungary), they didn't help us at all, they just wanted to get tenants asap. So when we moved in, the house was dusty, with a lot of spiders and dirty windows. We didn't know that house have to be cleaned up by them before we move in, so we didn't point on it and I spent a few days to clean up everything (only the garden was arranged before we moved in). During tenancy everything was extreamly slow - the leaking tap was changed after 9 month!!!! And the tap was leaking strongly, so it end up on our water bill was increased!! The tree that was broken by strong wind - after 1.5 month! Before that the tree broke some pipe on the roof and water was leaking and it damaged walls colore - agency promised that landlord would fix it, because it is not our falt, but during 6 month they didn't color the walls and after we informed them that we want to finish our tenancy, they put it on us!!!!!!! The walls were painted very badly and the color was coming out from the beginning of our tenancy, but agent was telling us that it is not going to effect on our deposit. They are liers!!!! They seems nice only when you are paying rent!! During 1.5 years of course some markes apeared on walls because the color wipes off and we couldn't do anything with it as we can't wash walls - the color comes off totaly. So they pin it on us too!!!!! They took more then 50% of our deposit!! Don't trust them! They always seem nice when you pay, but in the end everything they were saying turns as lie!
Was this helpful? Yes
By: Paul Campbell
Oct 15, 2019
Dear Luliia

Many thanks for taking the time to submit a review. We have now investigated the events mentioned and our comments are as follows:

Firstly, you have suggested that you were rushed into the property. However, you viewed the property on the 7th June 2018 and took possession on the 20th June 2018. You also mention that we were unwilling to help you, yet we recall you visiting our office with your partner on the date upon which you took possession, you sat with us for approximately an hour and raised numerous questions which we dealt with in detail. We took the time to read through the Assured Shorthold Tenancy agreement with you, clause by clause, to ensure you fully understood your tenancy obligations.

In terms of the maintenance issues and the leaking tap, we would remind you that this particular Landlord retained responsibility for maintenance issues, all of which were dealt with via his own contractors. Both the Landlord and his contractors have now advised us that the original mixer he tap was not faulty, yet the Landlord decided to change the tap at his own discretion in order to appease you. The Landlord and the Landlords contractors also advised us that they found it difficult to obtain access to the property to carry out the repairs throughout the course of your tenancy, due to you and your partner being unwilling to allow them to enter using a spare set of keys. Furthermore, with reference to the tree, when the Landlord’s tree surgeon visited the property somebody had already made attempts to cut it back with a chainsaw. The tree was cut at an incorrect angle causing it to fall onto the neighbour’s roof. To this day, the Landlord does not know who cut the tree incorrectly.

With regards to the paint work mentioned in your review, we remind you the property was re-decorated throughout immediately prior to you taking possession, and excessive scuffs and damage from bicycle tyre marks were evident in places when you returned possession. Despite this, the Landlord agreed to waive any claim for damages, and accepted this as wear and tear. Therefore, we are confused as to why you have referred to this.

Your review also makes comments on the cleanliness and condition of the property at the time you took possession. As mentioned above, the property was redecorated throughout, new floor coverings were fitted throughout, and a new oven was fitted prior to the commencement of your tenancy. Therefore, while the Landlord apologises if some dust settled between the point at which you viewed the vacant property, and the date you took possession, the inventory and statement of condition as well as images taken suggest that the property was handed over in a clean and acceptably tidy condition. The fact that you made no complaint or suggestion that you were unhappy with the cleanliness until we pursued you for leaving the property in an unacceptable condition, also supports our suggestion that the property was clean and tidy when you took possession.

We note your comments with regards to the deposit, and your suggestion that we "took" 50% of said deposit. However, as you are aware your deposit was held in a Government backed scheme called the Deposit Protection Service or "DPS" for short. Unless a formal dispute is initiated and the DPS are called upon to mediate, then the DPS will only release funds to the Landlord when the agent or Landlord makes a justifiable claim based on the tenant returning the property in an unacceptable condition (supported by photographic evidence where necessary), and the tenant authorises the release of the funds in accordance with said claim. In this instance, the Landlord made a justifiable claim against a portion of your deposit, and you clearly agreed by authorising the release without question or dispute. So we are confused as to why you have raised this in your review.

Finally, we are disappointed that you have decided to leave a public one-star review for our business on Google, when you never voiced any discontent or complaint with us direct in relation to these issues either prior to, or during your tenancy. We are also disappointed that you have encouraged several friends (none of whom have ever been clients or tenants of our business) to leave us one-star Google reviews. This malicious and fraudulent attempt to discredit our business and question our professional integrity is a matter that we will take up with Google through their formal complaint channels.

Regards



Paul Campbell LLB (Hons) MARLA
BILL WYCH & CO

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Opening Hours
Address

Bill Wych & Co
26c Sheep Street
Wellingborough
Northamptonshire
NN8 1BS
01933 226707

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £130,000 £540,000
Lettings 80% 86% £650 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 2 2 5 0 1 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA
Latest Properties

No Properties

“Always find the right tenants...”

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May 10,2021
Minithumbup
jamie
By: 'S Saunders'
May 10,2021
0 people found
this helpful
I have used Bill Wych to let my properties over the last seven years. They always take their time to find the right tenants. I would not hesitate to recommend the company to any Landlords looking to rent their property out. Thank you Jamie, Paul, ...
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“What can I say ? Paul Campbell and his team d......”

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Aug 17,2020
Minithumbup
Paul
By: 'Kevin'
Aug 17,2020
0 people found
this helpful
What can I say ? Paul Campbell and his team did exactly what they said they would do, sell our house quickly and professionally. Paul said give him four weeks , he took just two! Fantastic 1st class service from a 1st class team. Thank you Paul , ...
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“Thank you...”

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Jul 11,2020
Minithumbup
Paul
By: 'Lynne'
Jul 11,2020
1 people found
this helpful
Having been disappointed with a previous agent Bill Wych & co took over the sale of my property and couldn't have been more helpful. Paul was professional throughout, provided great service and follow up and even kept things on track during the pandemic. Thank you...
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“Five Star Service...”

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Oct 21,2019
Minithumbup
By: 'Tina'
Oct 21,2019
0 people found
this helpful
I used Bill Wych & Co to sell our family home and they were professional yet friendly, efficient and made the whole process simple. They sold our property within 2 weeks and I would strongly recommend them to anybody looking to sell their home. A five star ...
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“I was looking for a property in Wellingboroug......”

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Oct 09,2019
Minithumbup
Paul
By: 'Darren'
Oct 09,2019
0 people found
this helpful
I was looking for a property in Wellingborough and was advised to use Bill Wych. I’m so glad I did. They knew everything about Wellingborough and the areas to focus on when choosing a family home. They took down what I wanted in a ...
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“I don’t normally do reviews but credit where ......”

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Oct 05,2019
Minithumbup
Paul
By: 'Clare'
Oct 05,2019
0 people found
this helpful
I don’t normally do reviews but credit where it’s due, I’ve been a tenant now for about 3 years. I’m highly fussy when it comes to renting but the property they found for me was great, it was clean, well decorated and ...
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“Efficient and Pleasant to work with...”

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Oct 04,2019
Minithumbup
By: 'Sue'
Oct 04,2019
0 people found
this helpful
Please may I take this opportunity to say that, for many years I have been with Bill Wych & Co. It must be over 15 years. During that time as a landlord both for my mothers property jointly owned with my brother, and as a Landlord in ...
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“Highly recommended Bill Wych & Co. As a land......”

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Oct 04,2019
Minithumbup
By: 'Alana'
Oct 04,2019
0 people found
this helpful
Highly recommended Bill Wych & Co. As a landlord we have used this company to rent out our 2 properties for many years. They are reliable and professional and great value for money. The team have always been quick to re-let our property as soon as tenants ...
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“Outstanding service...”

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Oct 04,2019
Minithumbup
jamie
By: 'James'
Oct 04,2019
0 people found
this helpful
I have used Jamie for quite a few years now as he manages a few of our properties. I can honestly say his professionalism and knowledge in both sales and lettings is second to none. He and his team has found us great tenants and ...
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“Avoid this agency...”

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Oct 03,2019
Minithumbdown
By: 'Iuliia'
Oct 03,2019
1 people found
this helpful
When we were signing tenancy agreement, it was first time for us in the UK (we are from Hungary), they didn't help us at all, they just wanted to get tenants asap. So when we moved in, the house was dusty, with a lot of ...
read full review
Was this helpful? Yes
By: Paul Campbell
Oct 15, 2019
View all comments (1)
Dear Luliia Many thanks for taking the time to submit a review. We have now investigated the events mentioned and our comments are as follows: Firstly, you have suggested that you were rushed into the property. However, you viewed the property on the 7th June 2018 and took possession on the 20th June 2018. You also mention that we were unwilling to help you, yet we recall you visiting our office with your partner on the date upon which you took possession, you sat with us for approxima ...

“Brillant...”

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Apr 01,2019
Minithumbup
Scarlett
By: 'Tash'
Apr 01,2019
0 people found
this helpful
Scarlett provided a brillant service throughout our viewings and I would have no hesitation in recommending the company to any one in the future....
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Comment on agent fees
Good
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“Brilliant!...”

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Feb 25,2019
Minithumbup
Paul
By: 'Kirstie'
Feb 25,2019
0 people found
this helpful
Highly recommend Paul at Wych. He sold my property quickly and efficiently. He's a really, really nice guy, very knowledgeable and an absolute professional. Do not go anywhere else!...
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Comment on agent fees
Good value fee, worth every penny.
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“An awful experience...”

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Aug 10,2018
Minithumbdown
By: 'Jordan'
Aug 10,2018
0 people found
this helpful
Awful estate agency. We viewed a property with them and decided to put our deposit down the next morning. They took our money for admin fees, and then proceeded to tell us that the property wasn't yet ours, and that we were actually in a ...
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Was this helpful? Yes
By: Paul Campbell
Aug 17, 2018
View all comments (1)
Dear Mr Marsden Thank you very much for your review. Despite the negative nature of your experience, such occasions always provide an opportunity for clarification, which we hope you will find beneficial and informative. As you will appreciate, not only do we have a duty of care to our prospective tenants, but we are also obligated to provide a thorough and professional service to our Landlord clients, which includes vetting and referencing applicants with the right level of diligence. ...

“Very ****** agency, way too expensive. Problems with the property have ......”

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Oct 13,2017
Minithumbdown
By: 'Marek'
Oct 13,2017
0 people found
this helpful
Very ****** agency, way too expensive. Problems with the property have been reported million times, but still no fix at all. Prices keep raising. They take your money in a minute, but no help if needed....
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Comment on agent fees
Bad
Was this helpful? Yes
By: Paul Campbell of Bill Wych & Co
Oct 19, 2017
View all comments (1)
Marek, I am sorry to hear that you have had a bad experience with a Letting Agency, but I can assure you it was not Bill Wych & Co. We know every property, every Landlord and every Tenant within our property portfolio, and neither your name nor the circumstances you have referred to in your review relate to any of our tenancies. I would recommend that you contact the correct Letting Agency describing your issues in writing, giving specific details including times and dates of your alleged at ...

“Bill Wych and Co was recommended to me nearly 2 years ......”

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Aug 13,2017
Minithumbup
By: 'Stan'
Aug 13,2017
1 people found
this helpful
Bill Wych and Co was recommended to me nearly 2 years ago as I had a property to sell and a property to let, I was very sceptical at first because I had previously only dealt with one letting agent and did not have a very ...
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Comment on agent fees
Very very good
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“Horrible. Don't get anything done. Very disappointed with the service ......”

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Feb 09,2017
Minithumbdown
By: 'worst'
Feb 09,2017
1 people found
this helpful
Horrible. Don't get anything done. Very disappointed with the service and would not reccommend to any landlords or tenants. The late founder, Mr Wych, would be devastated if he saw the state of the place and level of services....
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“Jamie and Paul have provided a first class service from ......”

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Oct 01,2011
Minithumbup
By: 'Mrs'
Oct 01,2011
2 people found
this helpful
Jamie and Paul have provided a first class service from the beginning through to the end and I would have no hesitation in recommending the company to any one. I have dealt with many agents in the past and have not found one in the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Bill Wych & Co, Wellingborough NN8 1BS



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