I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service and would be grateful if you could contact me by email at firstname.lastname@example.org Thank you Marc von Grundherr Director
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