Fine & Country
Canterbury, CT1
4.3/5, 10 reviews
80% recommended
100% sales valuation accuracy
100% sales fee satisfaction

“I paid £250 to Fine & Country (Canterbury bra......”

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Oct 03,2019
Minithumbdown
By: 'Christina Rhodes'
Oct 03,2019
0 people found
this helpful
I paid £250 to Fine & Country (Canterbury branch) for them to market my property. They subsequently pressurised me into putting it on the market for £20,000 less than I had been told it was worth. I reluctantly agreed as I was keen to downsize and move to another area.

During the time the property was listed with them they put me under constant pressure to accept low offers and tried to infer that I was being unreasonable when I would not accept these offers. They tried to pressurise me into moving into rented accommodation to facilitate a sale at £40,0000 below my asking price and were extremely rude when I would not agree, inferring that I was the one who was being difficult!

They eventually found a buyer at the lower price they had manipulated me into agreeing to, but again insisted that I move into rented accommodation almost immediately to facilitate the sale. They subjected me to constant pressure by emailing, phoning and texting to the extent that I felt physically ill. My GP advised that I took a short break from the situation, so I asked them to desist during this time, but the emails, phone calls and texting continued until my daughter phoned Ross Anderson and pleaded with him to stop.

This high-pressure action was counter-productive as it meant I could not focus properly on finding another property within the very small window allowed by the buyer, so the sale fell through. I blame their high-pressure tactics for the loss of this sale.

They continually inferred that I was asking too much for my property, a 4 bedroom detached house with a large garden in Kingsgate, Broadstairs overlooking the Northforeland Golf course, in an attempt to drive the price down. Although at £780,000 it was only £80,00 more than a flat with no garden on sale for £700,000 in a less attractive area close by.

The Manager Ross Anderson was very abrupt to the point of rudeness, whilst their staff member Jade was outrageously rude. When I complained about her rudeness to Ross Anderson I did not even receive a reply, let alone an apology.

Previously, they had a Manager called Nigel Mowat who was very polite and professional, but when Ross Anderson took over the standard fell. Nigel assured me that the payment of £250 meant that my property would stay on their register until a buyer was found. However, when the sale fell through they advised me they would not continue to market it, but have not offered to refund the £250. I will post further about my progress in obtaining a refund. I will pursue a complaint against them should they fail to refund this money, as they have broken the undertaking made to me by the previous manager.

I am very unhappy with the behavior of this estate agent they are not honorable and care only about making a quick profit. They are not at all interested in providing a quality service. I would advise other buyers and sellers of property to steer well clear of them.
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Opening Hours
Address

Fine & Country
32 St Margarets St
Canterbury
Kent
CT1 2TG
01227 479317

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 6 1 2 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I paid £250 to Fine & Country (Canterbury bra......”

Share on :
Oct 03,2019
Minithumbdown
By: 'Christina Rhodes'
Oct 03,2019
0 people found
this helpful
I paid £250 to Fine & Country (Canterbury branch) for them to market my property. They subsequently pressurised me into putting it on the market for £20,000 less than I had been told it was worth. I reluctantly agreed as I was keen to downsize and move to ...
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“Fantastic service from start to finish. Jane was a pleasure ......”

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Aug 25,2016
Minithumbup
By: 'Mr and Mrs N'
Aug 25,2016
0 people found
this helpful
Fantastic service from start to finish. Jane was a pleasure to deal with throughout, continually going that extra mile to ensure everything went smoothly. We would highly recommend!...
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Comment on agent fees
Good
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“Over a year after my property sold, I'm still angry. ......”

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Sep 13,2013
Minithumbdown
By: 'Still reeling'
Sep 13,2013
6 people found
this helpful
Over a year after my property sold, I'm still angry. I hate to give such a poor review, after reading about such brilliant ones, but I really feel I have to. I'm studying to be an estate agent, and so many situations have come up ...
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What agent could do to change your mind?
Explained that the person visiting your house is not necessarily the person that will be showing your house. Make sure that every showing is actually done, and not ask the sellers to show their own house. That is what they are paying you for. Represent the interests of the sellers that you have the listing agreement with, and refrain from commingling your interest with their own. Not make a seller feel bad when they don't want to accept an offer which is much lower than their asking price. Keep phone conversations and emails non confrontational. You are in a service oriented business. Learn about customer service. It will do your company good.
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“The service we received from Nigel Mowat and his staff ......”

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Apr 12,2013
Minithumbup
By: 'John & Deni Bateson'
Apr 12,2013
1 people found
this helpful
The service we received from Nigel Mowat and his staff at Fine & Country, Canterbury was exceptional and faultless, head & shoulders above what we and other family members have experienced with other estate agents in Kent in the last couple of years. We had spent 15 months ...
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“18 months ago I contacted two leading Canterbury based estate agents ......”

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Jan 30,2013
Minithumbup
By: 'Thomas Obee'
Jan 30,2013
1 people found
this helpful
18 months ago I contacted two leading Canterbury based estate agents with the view to market our property in Westbrook Margate which had just undergone extensive internal improvements and redecoration. At the time I decided to go with the more known and established agent, but after 15 ...
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“We found Nigel always very professional and nothing was too ......”

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Nov 10,2012
Minithumbup
By: 'Charles Dunn'
Nov 10,2012
1 people found
this helpful
We found Nigel always very professional and nothing was too much trouble for him. He would give a fair assessment of the situation without bias and would try to resolve any points raised straightaway. He always returned my phone calls and emails as promptly as ...
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“We had the usual problem which estate agent should we ......”

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Sep 13,2012
Minithumbup
By: 'John & Elaine Lutkin'
Sep 13,2012
1 people found
this helpful
We had the usual problem which estate agent should we use! Nigel Mowat came across with his Fine & Country product as our first choice out of the four agents we saw. Nigel quickly organise an excellent brochure, followed with early viewings which led to us ...
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“What should have been a very straight forward purchase (there ......”

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Aug 06,2012
Minithumbup
By: 'Andi Hanson Hall'
Aug 06,2012
1 people found
this helpful
What should have been a very straight forward purchase (there was no chain at either end) turned into a nightmare because of our bank, dragging their heels over every small item and I think had it not been for Nigel at Fine and Country we ...
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“We put our house on the market in August 2011 with ......”

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Jul 17,2012
Minithumbup
By: 'Bradford'
Jul 17,2012
2 people found
this helpful
We put our house on the market in August 2011 with Fine & Country, following a visit from Nigel Mowat. He was one of four estate agents we had to value the property. Although his was not the highest valuation, and the fees were greater than two ...
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“Fantastic service. From start to finish the service supplied was ......”

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May 14,2012
Minithumbup
By: 'DJ'
May 14,2012
1 people found
this helpful
Fantastic service. From start to finish the service supplied was absolutely perfect. We were kept informed on each and every detail of how the marketing was progressing and following the numerous viewings we were advised exactly what the potential buyers thought of the property. Aftet ...
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Awards won by Fine & Country, Canterbury CT1 2TG


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