Rented thought leaders for a couple of years now and always found then helpful and friendly. Have rented through them twice now and both times it was straightforward and hassle free. Check out of the first place was fine, couple deductions for cleaning but fair so agreed and deposit was returned quickly. See lots of reviews on agents about massive deposit deductions but if you leave a place filthy what do you expect ! Have rented in the past direct with the landlord and had all sorts of problems including no heating for 4weeks on one occasion but never had any issue like this with leaders.