We have had a very difficult relationship with Acorn since letting our property through them. The first tenant would not leave after rent arrears and threatend violence when confronted but eventually left , the second tenants were ok but we needed to spend over £4000.00 on redecoration and refurbishment when they left. the latest tenant has been a nightmare where the rent situation got so bad court proceedings were looming and eviction paperwork delivered but the situation has since improved with the appointment of a new manager called Katherine who has been extremely efficient and sorted out all the problems within 48 hours. kathleen Milne has always been our first contact and through all situations she has been polite and as helpful as possible dealing with problems out of her control.
We feel that better vetting of prospective tenants would solve many of the issues we have had and would prevent the hours of phone calls that we have had to make since letting through Acorn.