Harrow, HA1
4.9/5, 223 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Empire Chase: Estate Agent in London, UK, Specialise in properties for Sale, Rentals and New Homes

“The service we had was excellent as we were f......”

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Oct 01,2019
Minithumbup
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Natasha
By: 'Priya Ganatra'
Oct 01,2019
0 people found
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The service we had was excellent as we were first time renters. From start to end. The team were flexible with our work hours and post move we had a couple issues. Naz sorted out all the problems within hours.he arranged a cleaners, furniture etc. We would use this agent again, had a personal touch which I appreciated.
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Latest Reviews
View all Reviews 223
Featured Review
a
reviewed by 'S Khan'
“My sister and I had spent 3 long months looking for the perfect property to rent, it was an exhausting process ......”
Featured Review
a
reviewed by 'Dr Lokesh'
“Shifting with family from abroad to UK isn't easy. You ought to have a nice agent to get you the ......”
Featured Review
a
reviewed by 'Marcia'
“I made contact with Naz at Empire Chase after finding his details on Zoopla and reading the reviews on the ......”
Featured Review
a
reviewed by 'Nish'
“Naz is has been letting and managing a number of my properties. I find him very professional, and goes the ......”
Featured Review
a
reviewed by 'Richard'
“My experiences with Empire Chase as a tenant have been very positive. There is sufficiently detailed accurate information presented about ......”
17th Sep 2020
reviewed by 'Olivia Gkotzai'
“She was kind and helpful she was on time in our appointment and when we ask for other place to ......”
Opening Hours
  • Monday: 10:00 - 19:00
  • Tuesday: 10:00 - 19:00
  • Wednesday: 10:00 - 19:00
  • Thursday: 10:00 - 19:30
  • Friday: 10:00 - 19:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Empire Chase Limited
14 Peterborough Road
Harrow
Greater London
HA1 2BQ
0208 4227722

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £25,000 £490,000
Lettings 96% 98% £850 £2,270
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 154 2 2 0 1 0 16 0
Areas covered
  • HA1
  • HA4
  • HA2
  • HA3
  • HA5
  • HA7
  • HA8
  • HA9
  • HA0
  • NW9
  • NW10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Rankings
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Estate agents
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Latest Properties

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Featured Review
a

“My sister and I had spent 3 long months looking for ......”

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Jan 05,2015
Minithumbup
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By: 'S Khan'
Jan 05,2015
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My sister and I had spent 3 long months looking for the perfect property to rent, it was an exhausting process and we were left disappointed on many occasion. Believe me when I tell you that we have had some awful dealings with agents, some have ...
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“Courteous and helpful staff...”

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Oct 12,2018
Minithumbup
By: 'Dr Lokesh'
Oct 12,2018
0 people found
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Shifting with family from abroad to UK isn't easy. You ought to have a nice agent to get you the best apartment fitting your budget. First I was booking an apartment near my working place from an ad in Zoopla. The ad said that there ...
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Featured Review
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“I made contact with Naz at Empire Chase after finding ......”

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Dec 16,2014
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By: 'Marcia'
Dec 16,2014
0 people found
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I made contact with Naz at Empire Chase after finding his details on Zoopla and reading the reviews on the internet and I wasn't disappointed. He came to view my property on the date and time booked, was professional and polite and I liked his ...
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Featured Review
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“Naz is has been letting and managing a number of ......”

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Nov 05,2014
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By: 'Nish'
Nov 05,2014
0 people found
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Naz is has been letting and managing a number of my properties. I find him very professional, and goes the extra mile to help me secure good tenants. He is very particular about the tenants he lets into my property and extremely good at making ...
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Comment on agent fees
Empire chase is very good value for money, and their service is excellent.
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Featured Review
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“Excellent rental experience with Empire Chase...”

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Mar 18,2018
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By: 'Richard'
Mar 18,2018
0 people found
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My experiences with Empire Chase as a tenant have been very positive. There is sufficiently detailed accurate information presented about the property online, which was new flat completed to a high standard. Naz met me at the property early to show me round. They were ...
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Comment on agent fees
£140 for inventory No other fees
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“She was kind and helpful she was on time in o......”

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Sep 17,2020
Minithumbup
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By: 'Olivia Gkotzai'
Sep 17,2020
0 people found
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She was kind and helpful she was on time in our appointment and when we ask for other place to see she was ready to help us....
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“One of the best in the market - definitely re......”

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Sep 08,2020
Minithumbup
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By: 'Bhavya Popat'
Sep 08,2020
0 people found
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One of the best in the market - definitely recommend I contacted Naz for a flat I found on Zoopla. Naz and his team were extremely helpful to accommodate my needs. Despite being abroad, both Naz and Zee made the entire process very quick and ...
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“Extremely professional, transparent and respo......”

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Aug 21,2020
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By: 'kshitij jain'
Aug 21,2020
0 people found
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Extremely professional, transparent and responsive service. No hidden costs/agenda. Helped me find a house on rent, which is never an easy process but more so if you are moving from a foreign country. Naz and his team made it very easy. Consistently good experience ...
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“Very professional very straight forward and v......”

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Aug 19,2020
Minithumbup
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By: 'Wahid Khan'
Aug 19,2020
0 people found
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Very professional very straight forward and very friendly I was looking for a house and probably I spoke to may be 40 to 50 estate agents but empire chase is excellent...
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“After experiencing trouble with a very unprof......”

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Aug 15,2020
Minithumbup
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By: 'Inayah Rahman'
Aug 15,2020
0 people found
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After experiencing trouble with a very unprofessional agency, we were pleasantly surprised by the amazing service that Natasha has provided us with. The procedure was quick and reassuring. Natasha was efficient with finding a suitable place for us to live. Would definitely recommend this agency ...
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“It has been a very good experience with Empir......”

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Aug 10,2020
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By: 'Freyana Tata'
Aug 10,2020
0 people found
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It has been a very good experience with Empire chase. They were very open throughout the whole process which kept my worries at bay and they have been very helpful with any queries that I had. A great experience overall!...
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“Zohaib and Naz...”

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Aug 07,2020
Minithumbup
By: 'Sabah'
Aug 07,2020
0 people found
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Hi, Thank you for reading this in advance! I really wanted to give a special thanks and shoutout to Zohaib and Naz. They really helped me to find a property for a cheap price considering the fabulous quality and even better location. They also helped ...
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“The staff been really helpful with the viewin......”

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Aug 01,2020
Minithumbup
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Natasha
By: 'Gabriela Iulia'
Aug 01,2020
0 people found
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The staff been really helpful with the viewing,showed seriosity and friendly person. All the procedure been really easy and we find it easy to collaborate....
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“Natasha s been very professional today, showe......”

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Aug 01,2020
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By: 'Anca I.'
Aug 01,2020
0 people found
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Natasha s been very professional today, showed to be a reliable person, serious and able to help us. Greetings, good service...
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“My search for a place started online when I w......”

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Jun 28,2020
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By: 'Nazanin Motahari'
Jun 28,2020
0 people found
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My search for a place started online when I was abroad. When empire chase got in touch with me everything easier. They were quick to reply to my messages and giving me all the information I needed. It just made the whole process much easier. ...
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“I m renting flat through Empire Chase Ltd for......”

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Jun 26,2020
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By: 'Rozina Rehman'
Jun 26,2020
0 people found
this helpful
I m renting flat through Empire Chase Ltd for over 2 years Now and I`m happy so far With their service. They are professional company. Staff is very friendly and helpful specially Naz who always response quickly to any queries n deal with the issues ...
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“...”

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Jun 22,2020
Minithumbup
By: 'C. A.'
Jun 22,2020
0 people found
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*There's not one negative review on here, which makes me question if any of them are real, considering my experience with Empire Chase and specifically Naz was beyond disturbing. He was off putting from the second he picked up the phone, I was calling to ...
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By: Naz Nizar
Jun 23, 2020
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Dear C.A. I am sorry to hear how you feel. The reason there aren't any bad reviews is because we ensure every client of ours are satisfied. All of our reviews are 100% genuine and written by our clients. These can be verified by any authority. You called my mobile instead of the office number looking for property to rent. Hence i asked you where did you get my number from. Our office number 0208 4227722 is clearly stated on our website. My mobile number, office number and emai ...

“NAZThe management agency are amazing working......”

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Jun 10,2020
Minithumbdown
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By: 'Catherine G'
Jun 10,2020
0 people found
this helpful
NAZ The management agency are amazing working together with the residents. I have always highlighted any issues and Naz always assist with a a resolution. The communal area is cleaned on a weekly basis along with the external area. Also through out this current climate ...
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“Smoothest and Easiest Rental Process...”

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Jun 02,2020
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By: 'Olivia Morris'
Jun 02,2020
0 people found
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Moving house as an NHS worker during COVID was stressful but the staff at Empire Chase went so over and above to help me with literally everything I needed. I am so grateful for their super fast replies and professionalism - especially their flexibility. I ...
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“Empire chase is one of the best company I hav......”

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May 16,2020
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By: 'Chirag Malli'
May 16,2020
0 people found
this helpful
Empire chase is one of the best company I have ever seen . We were so worried for finding flat in wembley area, Mr Naz has sorted all things for us , within 3 working day’s all our paper work and all requirement . One of best service ...
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“This is our third letting with Empire Chase a......”

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May 14,2020
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By: 'Sherly Mathew'
May 14,2020
0 people found
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This is our third letting with Empire Chase and they just seem to be getting better everytime.. Special mention about Naz for his professional as well as friendly disposition towards our need for a home..He just made us feel like family while helping us ...
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“My experience as a tenant with Empire Chase h......”

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Apr 25,2020
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By: 'Faduma'
Apr 25,2020
0 people found
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My experience as a tenant with Empire Chase has been very pleasant. The team is very professional, easy to contact and quick to respond. I contacted Empire Chase - I didn’t wait for my call to be answered too long at all considering the ...
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“Very professional, and easy to contact at any......”

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Apr 05,2020
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By: 'Suvendu'
Apr 05,2020
0 people found
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Very professional, and easy to contact at any point in the day. Very quick at responding and a good mediator. Amazing service provided throughout the tenure. I would highly recommend Naz and his firm Empire Chase....
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“Naz has been very helpful throughout my one y......”

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Mar 13,2020
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By: 'Goher'
Mar 13,2020
0 people found
this helpful
Naz has been very helpful throughout my one year tenancy. I had both a smooth move in and easy moving out arrangements. In relation to very minor issues which I needed help with, Naz and his team were very prompt and had the issue resolved ...
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“Friendly, efficient service....”

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Oct 21,2019
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By: 'Sairose Pabani'
Oct 21,2019
0 people found
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Team always provide a friendly, efficient service and keep us informed as required. Always helpful and manage concerns quickly and professionally....
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“Excellent Professionals to deal with... Awesome...”

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Oct 18,2019
Minithumbup
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By: 'Ravi Trivedi'
Oct 18,2019
0 people found
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Excellent Professionals to deal with, and Genuinely professional. I know loads of other agents and dealt with them during these many years but don't have words to describe the attitude of Empire Chase. In addition to competitive rates that too almost free of charges, the ...
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“From the begining Naz was very friendly, appr......”

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Oct 17,2019
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By: 'Anitha Devanarayanan'
Oct 17,2019
0 people found
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From the begining Naz was very friendly, approachable and professional in his approach. He was always very well mannered and answered queries promply. I have been dealing with him for the past 5 years. My property was never empty for more than a week. He always ...
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“The service I received from Naz was excellent......”

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Oct 04,2019
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By: 'Bansri'
Oct 04,2019
0 people found
this helpful
The service I received from Naz was excellent from beginning to end! He was flexible with timings and extremely helpful with any questions and queries I had! He made the whole process as simple and easy as possible and went out of his was to ...
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“The service we had was excellent as we were f......”

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Oct 01,2019
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By: 'Priya Ganatra'
Oct 01,2019
0 people found
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The service we had was excellent as we were first time renters. From start to end. The team were flexible with our work hours and post move we had a couple issues. Naz sorted out all the problems within hours.he arranged a cleaners, furniture ...
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“Really pleasant experience...”

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Sep 23,2019
Minithumbup
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By: 'Flavio'
Sep 23,2019
0 people found
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The agency delivered on everything that was promised. They are easy to contact, and focus on your experience. Easily one of my best experiences renting a flat in London....
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Tenant Fees

NO ADMIN FEE

Tenancy Information

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Empire Chase Estate Agent 'The Agent')
Holding Deposit:1 week's rent
Deposit:5 weeks' rent

During the tenancy (payable to the Agent)

For English properties:

Changes to the tenancy agreement: None
Payment of interest for the late payment of rent at a rate of 3%
Charge for the reasonably incurred costs for the loss of keys/security devices: £70 labour plus the key cost and any cost related to a fob
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Empire Chase Estate Agentis a member of Safe Agents Client Money Protection (Previously know as NALS) which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme.
Last updated at 19/07/2019, 11:12 AM by The management
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the below contact details.

The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722

We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.

If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Last updated at 11:58 AM 01/10/2018 by Naz Nizar

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Empire Chase Limited

Branch - Harrow, HA1

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