Harrow, HA1
4.9/5, 210 reviews
100% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction
Empire Chase: Estate Agent in London, UK, Specialise in properties for Sale, Rentals and New Homes

“The service we had was excellent as we were f......”

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Oct 01,2019
Minithumbup
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By: 'Priya Ganatra'
Oct 01,2019
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The service we had was excellent as we were first time renters. From start to end. The team were flexible with our work hours and post move we had a couple issues. Naz sorted out all the problems within hours.he arranged a cleaners, furniture etc. We would use this agent again, had a personal touch which I appreciated.
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Latest Reviews
View all Reviews 210
Featured Review
a
reviewed by 'S Khan'
“My sister and I had spent 3 long months looking for the perfect property to rent, it was an exhausting process ......”
Featured Review
a
reviewed by 'Dr Lokesh'
“Shifting with family from abroad to UK isn't easy. You ought to have a nice agent to get you the ......”
Featured Review
a
reviewed by 'Marcia'
“I made contact with Naz at Empire Chase after finding his details on Zoopla and reading the reviews on the ......”
Featured Review
a
reviewed by 'Nish'
“Naz is has been letting and managing a number of my properties. I find him very professional, and goes the ......”
Featured Review
a
reviewed by 'Richard'
“My experiences with Empire Chase as a tenant have been very positive. There is sufficiently detailed accurate information presented about ......”
2nd Jun 2020
reviewed by 'Olivia Morris'
“Moving house as an NHS worker during COVID was stressful but the staff at Empire Chase went so over and ......”
Opening Hours
  • Monday: 10:00 - 19:00
  • Tuesday: 10:00 - 19:00
  • Wednesday: 10:00 - 19:00
  • Thursday: 10:00 - 19:30
  • Friday: 10:00 - 19:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Empire Chase Limited
14 Peterborough Road
Harrow
Greater London
HA1 2BQ
0208 4227722

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £25,000 £490,000
Lettings 96% 97% £850 £2,270
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 143 1 2 0 1 0 15 0
Areas covered
  • HA1
  • HA4
  • HA2
  • HA3
  • HA5
  • HA7
  • HA8
  • HA9
  • HA0
  • NW9
  • NW10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Rankings
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Latest Properties

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Featured Review
a

“My sister and I had spent 3 long months looking for ......”

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Jan 05,2015
Minithumbup
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By: 'S Khan'
Jan 05,2015
0 people found
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My sister and I had spent 3 long months looking for the perfect property to rent, it was an exhausting process and we were left disappointed on many occasion. Believe me when I tell you that we have had some awful dealings with agents, some have ...
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“Courteous and helpful staff...”

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Oct 12,2018
Minithumbup
By: 'Dr Lokesh'
Oct 12,2018
0 people found
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Shifting with family from abroad to UK isn't easy. You ought to have a nice agent to get you the best apartment fitting your budget. First I was booking an apartment near my working place from an ad in Zoopla. The ad said that there ...
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Featured Review
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“I made contact with Naz at Empire Chase after finding ......”

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Dec 16,2014
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By: 'Marcia'
Dec 16,2014
0 people found
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I made contact with Naz at Empire Chase after finding his details on Zoopla and reading the reviews on the internet and I wasn't disappointed. He came to view my property on the date and time booked, was professional and polite and I liked his ...
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“Naz is has been letting and managing a number of ......”

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Nov 05,2014
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By: 'Nish'
Nov 05,2014
0 people found
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Naz is has been letting and managing a number of my properties. I find him very professional, and goes the extra mile to help me secure good tenants. He is very particular about the tenants he lets into my property and extremely good at making ...
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Comment on agent fees
Empire chase is very good value for money, and their service is excellent.
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Featured Review
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“Excellent rental experience with Empire Chase...”

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Mar 18,2018
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By: 'Richard'
Mar 18,2018
0 people found
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My experiences with Empire Chase as a tenant have been very positive. There is sufficiently detailed accurate information presented about the property online, which was new flat completed to a high standard. Naz met me at the property early to show me round. They were ...
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Comment on agent fees
£140 for inventory No other fees
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“Smoothest and Easiest Rental Process...”

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Jun 02,2020
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By: 'Olivia Morris'
Jun 02,2020
0 people found
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Moving house as an NHS worker during COVID was stressful but the staff at Empire Chase went so over and above to help me with literally everything I needed. I am so grateful for their super fast replies and professionalism - especially their flexibility. I ...
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“Empire chase is one of the best company I hav......”

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May 16,2020
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By: 'Chirag Malli'
May 16,2020
0 people found
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Empire chase is one of the best company I have ever seen . We were so worried for finding flat in wembley area, Mr Naz has sorted all things for us , within 3 working day’s all our paper work and all requirement . One of best service ...
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“This is our third letting with Empire Chase a......”

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May 14,2020
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By: 'Sherly Mathew'
May 14,2020
0 people found
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This is our third letting with Empire Chase and they just seem to be getting better everytime.. Special mention about Naz for his professional as well as friendly disposition towards our need for a home..He just made us feel like family while helping us ...
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“My experience as a tenant with Empire Chase h......”

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Apr 25,2020
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By: 'Faduma'
Apr 25,2020
0 people found
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My experience as a tenant with Empire Chase has been very pleasant. The team is very professional, easy to contact and quick to respond. I contacted Empire Chase - I didn’t wait for my call to be answered too long at all considering the ...
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“Very professional, and easy to contact at any......”

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Apr 05,2020
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By: 'Suvendu'
Apr 05,2020
0 people found
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Very professional, and easy to contact at any point in the day. Very quick at responding and a good mediator. Amazing service provided throughout the tenure. I would highly recommend Naz and his firm Empire Chase....
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“Naz has been very helpful throughout my one y......”

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Mar 13,2020
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By: 'Goher'
Mar 13,2020
0 people found
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Naz has been very helpful throughout my one year tenancy. I had both a smooth move in and easy moving out arrangements. In relation to very minor issues which I needed help with, Naz and his team were very prompt and had the issue resolved ...
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“Friendly, efficient service....”

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Oct 21,2019
Minithumbup
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By: 'Sairose Pabani'
Oct 21,2019
0 people found
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Team always provide a friendly, efficient service and keep us informed as required. Always helpful and manage concerns quickly and professionally....
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“Excellent Professionals to deal with... Awesome...”

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Oct 18,2019
Minithumbup
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By: 'Ravi Trivedi'
Oct 18,2019
0 people found
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Excellent Professionals to deal with, and Genuinely professional. I know loads of other agents and dealt with them during these many years but don't have words to describe the attitude of Empire Chase. In addition to competitive rates that too almost free of charges, the ...
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“From the begining Naz was very friendly, appr......”

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Oct 17,2019
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By: 'Anitha Devanarayanan'
Oct 17,2019
0 people found
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From the begining Naz was very friendly, approachable and professional in his approach. He was always very well mannered and answered queries promply. I have been dealing with him for the past 5 years. My property was never empty for more than a week. He always ...
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“The service I received from Naz was excellent......”

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Oct 04,2019
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By: 'Bansri'
Oct 04,2019
0 people found
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The service I received from Naz was excellent from beginning to end! He was flexible with timings and extremely helpful with any questions and queries I had! He made the whole process as simple and easy as possible and went out of his was to ...
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“The service we had was excellent as we were f......”

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Oct 01,2019
Minithumbup
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Natasha
By: 'Priya Ganatra'
Oct 01,2019
0 people found
this helpful
The service we had was excellent as we were first time renters. From start to end. The team were flexible with our work hours and post move we had a couple issues. Naz sorted out all the problems within hours.he arranged a cleaners, furniture ...
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“Really pleasant experience...”

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Sep 23,2019
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By: 'Flavio'
Sep 23,2019
0 people found
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The agency delivered on everything that was promised. They are easy to contact, and focus on your experience. Easily one of my best experiences renting a flat in London....
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“Their service is reliable and very helpful. G......”

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Sep 22,2019
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Natasha
By: 'Minh Anh Nguyen Ngoc'
Sep 22,2019
0 people found
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Their service is reliable and very helpful. Great experience with this agency. They have managed everything and there is nothing much i must do in order to rent the property....
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“Great experience with Empire Chase. Their ser......”

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Sep 17,2019
Minithumbup
By: 'Ashley Pereira Monteiro'
Sep 17,2019
0 people found
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Great experience with Empire Chase. Their service is super reliable, and all their staff is really professional. They have managed the property we have rented and we can safely say they've made our experience much easier. They're also very easy to reach out and we ...
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“Thanks for sorting out the Mattress issue by ......”

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Sep 17,2019
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By: 'Ayan Dutta'
Sep 17,2019
0 people found
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Thanks for sorting out the Mattress issue by ordering a new based on my preference quickly. I must mention The old Mattress was also good but was too soft as a reason I was having back pains. Thanks you understood the pain and turned around ...
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“Thank you Empire Chase...”

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Sep 11,2019
Minithumbup
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Justyna
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By: 'Evans &Sylvia'
Sep 11,2019
0 people found
this helpful
We were looking for a place. We searched online and were shown around a few flats but the professional attitude and the care nature of the staff of Empire Chase made our search easier and hustle free. We have now moved in and our daughter ...
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“Alina Nasser...”

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Sep 05,2019
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By: 'Alina Nasser'
Sep 05,2019
0 people found
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I've been renting with Empire Chase for the last two years and have always received great customer service- Naz is always responsive and helpful and will do whatever he can to resolve issues....
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“We know this company since 5 years . They are......”

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Aug 22,2019
Minithumbup
By: 'Arti'
Aug 22,2019
0 people found
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We know this company since 5 years . They are good and provide best possible service in leasing & property management. Can highly recommend them .Naz has been Always helpful and supportive . Thank you so much...
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“Natasha was very attentive to my needs as a c......”

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Aug 21,2019
Minithumbup
By: 'Sara Fadul'
Aug 21,2019
0 people found
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Natasha was very attentive to my needs as a customer, she have an excellent attitude. She responds almost immediately to emails, texts etc. Such a pleasant character, I wanted to meet her in person so I can express how grateful I am, for her outstanding ...
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“Extremely helpful and efficient service provi......”

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Aug 16,2019
Minithumbup
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By: 'Jaymini Patdiwala'
Aug 16,2019
0 people found
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Extremely helpful and efficient service provided by Naz and staff. Ensured that the best price was achieved for the sale of property and also seeking rental property in required location. All done smoothly and professionally....
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“Best Property Agents!...”

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Aug 14,2019
Minithumbup
By: 'Jane Kalman'
Aug 14,2019
0 people found
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Naz and the rest of the team at Empire Chase were absolutely amazing to work with. We really couldn't have asked for better agents - from their level of service, communication and friendliness to their swiftness in dealing with any queries. Naz specifically was great ...
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“I had approached Empire Chase on search of a ......”

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Aug 08,2019
Minithumbup
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By: 'Isaac'
Aug 08,2019
0 people found
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I had approached Empire Chase on search of a new flat to rent. They were genuinely flexible and provided seamless service to the customers. Very approachable and ethical. My moving in and moving out did not have any hassles. I have dealt with them twice ...
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“My association with Empire Chase had been for......”

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Jul 24,2019
Minithumbup
By: 'Sanchayan Gupta'
Jul 24,2019
0 people found
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My association with Empire Chase had been for the past 3 years. Empire Chase changed the image of the perceived estate agencies that we most have.I have never come across such absolute efficient professional estate agency. Quick and prompt to resolve issues, seamless check in ...
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“Fast and efficient serviceGot the apartment ......”

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Jul 11,2019
Minithumbup
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By: 'John Kalia'
Jul 11,2019
0 people found
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Fast and efficient service Got the apartment rented within a week of handover All paperwork and payment set up promptly Well done Naz and team !...
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“Naz has been very helpful, responsive and goe......”

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Jul 08,2019
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By: 'Duke'
Jul 08,2019
0 people found
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Naz has been very helpful, responsive and goes above and beyond. My experience has been very positive and i will definitely recommend Empire Chase....
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Tenant Fees

NO ADMIN FEE

Tenancy Information

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Empire Chase Estate Agent 'The Agent')
Holding Deposit:1 week's rent
Deposit:5 weeks' rent

During the tenancy (payable to the Agent)

For English properties:

Changes to the tenancy agreement: None
Payment of interest for the late payment of rent at a rate of 3%
Charge for the reasonably incurred costs for the loss of keys/security devices: £70 labour plus the key cost and any cost related to a fob
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Empire Chase Estate Agentis a member of Safe Agents Client Money Protection (Previously know as NALS) which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme.
Last updated at 19/07/2019, 11:12 AM by The management
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the below contact details.

The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722

We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.

If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Last updated at 11:58 AM 01/10/2018 by Naz Nizar

Awards won by Empire Chase Limited, Harrow HA1 2BQ


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Empire Chase Limited

Branch - Harrow, HA1

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