Steven Oates
Hertford, SG14
2.6/5, 14 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
43% lettings fee satisfaction



Property Features

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“Professional, proactive and productive. Than......”

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Sep 25,2019
Minithumbup
By: 'Chris'
Sep 25,2019
0 people found
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Professional, proactive and productive.
Thank you to all the team at Steven Oates. A massive thank you to Sam who kept us up to date throughout the process.
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Opening Hours
Address

Steven Oates
70 Fore Street
Hertford
Hertfordshire
SG14 1BY
01992 303300

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £300,000 £300,000
Lettings 75% 43% £600 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 1 4 3 0 0 1 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA
Latest Properties

No Properties

“Excellent letting and sales...”

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Sep 16,2021
Minithumbup
Andy
By: 'Paul Buckley'
Sep 16,2021
0 people found
this helpful
I’ve now had the pleasure of using both the letting services and the property sales services and am delighted that both achieved the same high levels - specially given the difficult market conditions. Thanks to Andy and Colin and the teams...
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“A fantastic service! Thank you for making the......”

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Feb 01,2021
Minithumbup
Jack
By: 'Mrs'
Feb 01,2021
0 people found
this helpful
A fantastic service! Thank you for making the experience of moving so much easier for my Mother! It had been an uphill struggle but then, after changing to Steven Oates and with the help of good team, the properity sold! We would like to thank ...
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“… a hell of a journey, or a journey through hell?...”

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Jul 25,2020
Minithumbdown
Simon
By: 'Matthias'
Jul 25,2020
2 people found
this helpful
When entering my second one-year managed let agreement with Stephen Oates (SO), I did so following their claim that they have taken references and that my tenant was employed FT by Enfield Council (point 1). But SO repeatedly refused to share the references with me, which ...
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“Professional, proactive and productive. Than......”

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Sep 25,2019
Minithumbup
By: 'Chris'
Sep 25,2019
0 people found
this helpful
Professional, proactive and productive. Thank you to all the team at Steven Oates. A massive thank you to Sam who kept us up to date throughout the process....
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“I have no complaints...”

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Apr 12,2018
Minithumbup
By: 'Mark'
Apr 12,2018
0 people found
this helpful
I can honestly say I had no real issues with the letting team at Steven Oates - Hertford when they managed the a property of mine. Only thing is their appointed contractors did seem a little expensive when required to go in and do the ...
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Comment on agent fees
They were competitive
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“Absolutely appalling service, we have used Steven Oates for one ......”

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Jan 08,2018
Minithumbdown
Simon
By: 'Katie'
Jan 08,2018
7 people found
this helpful
Absolutely appalling service, we have used Steven Oates for one of our rental properties and have had nothing but agro with them. Simon has a complete lack of professionalism, doesn't reply to emails for days/weeks, and generally does not care if you are a ...
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“If you'd like to waste countless hours of your time ......”

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Nov 09,2017
Minithumbdown
Suzie
By: 'Claud'
Nov 09,2017
1 people found
this helpful
If you'd like to waste countless hours of your time chasing actions, be constantly provided incorrect information and generally ripped off at every angle then this is the rental agency for you. After living in multiple places in both the UK and the United States ...
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Comment on agent fees
Fees are overpriced. Especially checkout fees when managed by in-house staff on unfurnished properties.
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“Like another's reviewer I only gave one star because couldn't ......”

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Nov 07,2017
Minithumbdown
By: 'Bruce'
Nov 07,2017
1 people found
this helpful
Like another's reviewer I only gave one star because couldn't give zero....I am not sure how Steven Oates are still in business, they are rude, untrustworthy, charge a premium, give no service, have no ethics and leave it up to the buyer and seller ...
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N/a
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“We rarely write reviews, but felt compelled to as we ......”

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May 10,2017
Minithumbup
By: 'Happy'
May 10,2017
1 people found
this helpful
We rarely write reviews, but felt compelled to as we have been really pleased with Steven Oates. Having recently bought and sold through them, we can and have recommended them. Through the process, which always seems to take longer than it should, they were always ...
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“Only giving one star because I cannot give none! Arranged ......”

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Apr 10,2017
Minithumbup
By: 'Hertford'
Apr 10,2017
0 people found
this helpful
Only giving one star because I cannot give none! Arranged a viewing on a property nearly two weeks in advance due to it being an open day event. Did not receive confirmation of the viewing as advised. Had to chase up on the day of ...
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“As a landlord I am very disappointed with the level ......”

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Feb 29,2016
Minithumbdown
By: 'Disappointed'
Feb 29,2016
3 people found
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As a landlord I am very disappointed with the level of service. Other than process the payments the fully managed fee counts for nothing. Issues with both property are raised and said to be dealt with but remain. Communication poor. Make out as if the ...
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“From the very start, Steven Oates had proven themselves to ......”

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Sep 04,2014
Minithumbdown
By: 'Tom'
Sep 04,2014
6 people found
this helpful
From the very start, Steven Oates had proven themselves to be incompetent, unprofessional, lying estate agents. Please note: the end of this review reveals the extent of the illegal practice of this company. The first instance was them giving me and my fiancƒÂ© incorrect directions ...
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What agent could do to change your mind?
Find another industry to work in.
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“I have recently movedd out of a property managed by ......”

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May 02,2014
Minithumbup
Andy
By: 'Florence'
May 02,2014
0 people found
this helpful
I have recently movedd out of a property managed by Steven Oates and although it wasnt the best property I had ever lived in the customer service skill of the agents were great and helped ease the stress of what was a very difficulty transitional ...
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“We had a property through these agents. They were fine ......”

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Apr 10,2013
Minithumbdown
By: 'Tom'
Apr 10,2013
2 people found
this helpful
We had a property through these agents. They were fine whilst we were occupants but they have been appalling since. They quoted us £190 to come out of our damage deposit for professional cleaning, which we agreed to, but then after it had been done told ...
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What agent could do to change your mind?
We had a property through these agents. They were fine whilst we were occupants but they have been appalling since. They quoted us ‚£190 to come out of our damage deposit for professional cleaning, which we agreed to, but then after it had been done told us it would be ‚£300. Obviously they haven't produced the invoice for us, but I accept this could have been the cost; it just would have been nice to have been advised of this. They have also failed to contact us once regarding how to get our damage deposit back. We have phoned repeatedly to be told time after time that ¢â‚¬Ëœno one from Lettings is available to take your call, but they will call you back ASAP.' The only times we have successfully spoken to someone from Lettings is when we have made contact, they have repeatedly said they will look at the situation immediately and call us back. As of yet, we have never had a phone call back. We have now moved to new properties and after 2 weeks of being vacant from the old flat we still don't know how much they want from us, or how or when we can get back our money. I have never had issues like this with other agents. Deposits have always been paid out within a matter of days. I am also aware that the agents¢â‚¬â„¢ need to come to an agreement with the landlord¢â‚¬â„¢s but for this to have still not happened, nor to be informed of what is taking place is absolutely unacceptable. The last time I was able to get through to someone in Lettings (5 days ago) they were rude and dismissive about the situation, though in fairness other members of staff have been polite (if ineffective). I have now had to guess at the amount and inform the DPS myself how much deposit we expect back and sincerely hope the agents agree to this. However I'm resigned to the situation that I probably won't hear a response for another couple of weeks. If anyone from the company would like to dispute any of the above then I would welcome the dialogue with them, as phone calls clearly don¢â‚¬â„¢t seem to be an appropriate form of contact. I would urge people to think carefully before signing up with this company. I hope that ours is an isolated incident but I felt compelled to write honestly about our experience as I cannot possibly recommend them. A seriously unprofessional and frustrating experience.
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By: Robert
Feb 29, 2016
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Tom, bob I hear you. 2016 and nothing has changed... ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Steven Oates, Hertford SG14 1BY



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