KFH are an absolute must-avoid as a lettings management agent. They have been consistently entirely incompetent with regards to our property: on two occasions they have managed to lock us out of our flat by sending agents who are entirely clueless, who have locked the extraneous lock on our door to which we were. It issued keys and told not to use. On the second occasion, we were forced to call a locksmith to get in, as it was out of working hours. They are currently refusing to reimburse us for this locksmith despite the fact that they acknowledge we were locked out of our flat due to their mistake. This is on top of a catalog of broken promises and failures to fix our boiler during a cold winter. Avoid avoid avoid!