Michael was very professional and listened to what "we" the customer actually required. We required a tenant so it was very important who we wanted living in our property. Good communication skills and kept us in the loop as and when required rather then bombarding us with calls. I have used the Staines Townends Branch for the last 20 years and would say they provide a good service.
The service received from their Head Office however, was very POOR! It would put me off using them again which is a real shame as the Branch provided us with a great service.