Completely unprofessional and infuriating. The staff have no idea what they\'re talking about and they lie through their teeth to try and keep you quiet/happy. We\'ve been renting a newly renovated apartment through them for a couple of months and still haven\'t got a letter box, door bell or intercom system- all of which were promised when we paid our estate agent fee. They have also put the apartment downstairs up on their website with a photo of our (much larger) kitchen area. Not only that but they have put it up twice, with two completely different prices, one says six bedroom and one says five. Not sure if the other is supposed to be our apartment but if it is then they\'ve got the number of bathrooms wrong and photos of the downstairs bedrooms. We\'ve had a constant struggle with getting the truth out of them and are really at the end of our tethers. If you are a student or are young and renting your first house, I wouldn\'t go with them and they don\'t take us seriously.
What agent could do to change your mind?
If they were more professional, told the truth and delivered on their promises. But under current circumstances, once we\'ve left this house we will have no further contact with them and certainly not recommend them to anyone we know.