“NO COMPASSION!! UNORGANISED AND SLOW AT RESPONDING TO EMAILS...”
1 Star Review
Sep 20,2019
By:
'Miss'
Sep 20,2019
Branch: Leeds, Lettings 42 Queen Street
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: LS2
Branch: Leeds, Lettings 42 Queen Street
Lettings (as a Tenant)
Rent PCM: £550
Postcode: LS2
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I think you have no compassion! Also very slow at responding to emails and unorganised.
After renting a property for just over a month I became severely ill and was admitted in to hospital. As it became clear that I wouldn't be getting out anytime soon and wouldn't be able to afford the rent payments or bills in the property I contacted the estate agents asking them to terminate my contract early.
They asked for a remarketing fee of £300 which I think is extortionate as well as this they said I would still have to pay for the rent and bills until they a new tenant. What is most annoying about the whole situation is that I was in contact with a property manager who I spoke to via telephone who didn't make these payment's known or clear. Over the phone when we spoke she did not mention that there would be any additional costs to surrender the property. I sent supporting documents from the hospital to explain my current situation and reason for know longer being able to work and afford rent payments and she said because of this that there would be know any additional costs to remarker the property. (After all, all the estates need to do was put pictures back on their website!)
After arranging for my family to drive up from Manchester to empty the property and hand in the keys, I received an email off a different property manager speaking on behalf of the one I had spoken to previously on the phone saying I was actually liable for costs.
The estate agent didn't take my circumstance in to consideration, they have shown me no compassion and the whole situation has caused me more stress since they took they're time to respond to emails, said one thing over the phone and then another via email and passed me from property manager to property manager.
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