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Sep 20,2019
Sep 20,2019
5
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Firstly the below was written as and when it happened throughout the duration of my sale and purchase.
I would highly NOT recommend Blundells Estate. They are so unprofessional it is unbelievable. Its got to the point that I actually contact the estate agents whos selling the house I'm buying for advice.
All in all, IF we decide to move property again in the future we will 100% NOT be using Blundells. We found them slow, poor communicators, do not have good and competitive contacts within the industry, untrustworthy, unprofessional and abrupt
Day 1 when they came to value property was fairly good to be fair. But since then nothing but disappointment. They recommend solicitors who sent initial costs which seemed competitive and under the impression that the sale will run smoother and quicker, only for 2 weeks later to say that was only too sell mine and they wanted a further £2,200 solicitor costs to buy a property (£3,700 in total). Luckily id got a separate quote for legal fees (From Hunter Estate Agents) which worked out £2k cheaper but cost me about 2 weeks time in selling the house. In my opinion Blundells should not recommending people that is not in the best interest for the people they are representing. I can only assume they get a financial kick back from recommending them. This is only my opinion tho.
I asked to be kept updated and in the loop of what was being sent and done. This was asked numerous times on the phone and at least 4 times in emails. Didn't happen and I ended up giving up asking as I was banging my head against a wall. NOTE throughout this process Hunters Estate Have been amazing. They do not need to do this but the lady there is Helpful and wants the sale to go through asap for their client. Donna Lowe at Hunters is extremely helpful and would highly recommend Hunters through the experience I have had with them – NOTE I am not even paying Hunters and they are keeping me upto date on the progress of the sales.
Blundells promised us it would be on the market by the Saturday. We chased on the afternoon asking as it wasn't on rightmove, were were told it would be up by the following day. Checked Monday Morning and it still wasn't up on Rightmove. Chased again and promised by close of play that day. Chased again on Tuesday….. Same thing happned. If finally went up on the Wednesday afternoon. 5 days after we were told it would go up; We were trying to move fast on another property which this delaying didn't help us move fast at all. Only reason we went with Blundells was because the property we initially wanted was up with them so thought it might help speed things up. That was a big mistake.
We had an offer more than what I had to accepted but Blundells said I couldnt accept it because they had not sold their property? I don't know the legal ins and outs of this kind. But I have in writing from the person who offered initially that they had sold their property and did have funds available and ready to go.... Effectively Blundells lost me money on the sale of my house.
The current buyer I was told by Blundells that they were chain free and good to go. therefore, accepted the lesser offer than previous, only for this to get held up because Blundells said (after i had accepted) that the buyer didn't have a mortgage in principle yet and they were having to go into Blundells office after the bank holiday to get one through Blundells - again delaying the entire process.
Different people at Blundells tell different people different things. They had to communicate with the sellers Estate agents who I am buying off and didn't have the same story between them to tell them. 1 person told them my buyer was good to go with mortgage in principle etc (which stacks up with what they told me) the next person told them they didn't. This resulted in me having to be the middle man between them to try and get to the bottom of what was happening. Which is what the following section tries to explain.
I got a call from Hunters estates regarding this asking if I could look into it myself as they were getting mixed messages regarding if a decision in principle had been given to my buyers or not. I called Blundells and spoke to them about the current situation. I explained to the lady at Blundells that I simply wanted an update and clarity on the current sale position and that it seemed mixed messages were going backwards and forwards. Straight away the response back I got was a fairly aggressive “are you calling me a liar”. I explained that I wasn't calling her a liar but someone somewhere is getting the wrong end of the stick with regards to the people buying my property. The response I got to this was a short and snappy, “so you are calling me liar”. At this point I got fairly aggressive myself and told her to “wind her neck in and listen to what words were actually coming out of my mouth.”
Very Slow at progressing the sale. My solicitors got the memo of sale for the house im buying 2 weeks before blundells got around to do theirs.
On the 19th June I emailed Blunddells asking for an update as id not heard anything since 5th June. I got a phone call within 10 minutes of my email I got a call giving me an update and that there were some documents waiting to be received from our buyer. My issue with this is why do I have to give Blundells a nudge for them to give me an update when ive asked numerous times to be kept in the loop. They obviously already new as it was literally 10 minutes from my chase up email. One of the reasons I sent the email was because Hunters Estate agent (who represent the people we are buying from) emailed me updating me of this already.
We are currently about 7 weeks into the sale and ive now stopped communicating with Blundells and am just contacting Hunters Estate Agents for updates. A lady from Blundells did email me on the 10th July saying she was disappointing to hear im disillusioned with them and that she “I know that you had some frustrations as the beginning of your marketing with us but I thought that had been resolved”. Nothing has been resolved; just time has passed. It seems that if time passes then it can be swept under the carpet.
Blundells started updating me on the progress of my sale, however, this is still coming between 3 and 5 days after I have already found out from the other Estate Agent. Not sure why they are 3 too 5 days behind everyone else. Still get the impression that they are not particularly interested in my sale.
Issues with the solicitor trying to push through the sale. Blundells put on a Lady Called Gemma who did seem to be chasing the solicitors at both sides. Something that in my opinion should have been done from the beginning. But seemed to take until Gemma came on to my account get this process moving. Finally feel like they are doing what they should be doing which im getting happier with; however, it has taken 14 weeks for them to get to this point!
Its gone back to them not seeming to take care or notice about what they are sending, obviously everything is very high level generic correspondence that they send out which is disappointing as doesn't take much to actually send a email that someone has written; especially when you are paying a considerable sum. An example of this was on the day of completion, I got a email from Blundells at 15.35 stating “Please discuss the arrangements for providing keys to the property with your legal representative. If the arrangement is for the purchaser to collect the keys from our branch on the day of completion” I had already dropped the keys off at Blundells at 12.30pm – some 2 hours before they sent the email. They simply don't talk between themselves and come across as extremely unprofessional.
I would highly NOT recommend Blundells Estate. They are so unprofessional it is unbelievable. Its got to the point that I actually contact the estate agents whos selling the house I'm buying for advice.
All in all, IF we decide to move property again in the future we will 100% NOT be using Blundells. We found them slow, poor communicators, do not have good and competitive contacts within the industry, untrustworthy, unprofessional and abrupt
Day 1 when they came to value property was fairly good to be fair. But since then nothing but disappointment. They recommend solicitors who sent initial costs which seemed competitive and under the impression that the sale will run smoother and quicker, only for 2 weeks later to say that was only too sell mine and they wanted a further £2,200 solicitor costs to buy a property (£3,700 in total). Luckily id got a separate quote for legal fees (From Hunter Estate Agents) which worked out £2k cheaper but cost me about 2 weeks time in selling the house. In my opinion Blundells should not recommending people that is not in the best interest for the people they are representing. I can only assume they get a financial kick back from recommending them. This is only my opinion tho.
I asked to be kept updated and in the loop of what was being sent and done. This was asked numerous times on the phone and at least 4 times in emails. Didn't happen and I ended up giving up asking as I was banging my head against a wall. NOTE throughout this process Hunters Estate Have been amazing. They do not need to do this but the lady there is Helpful and wants the sale to go through asap for their client. Donna Lowe at Hunters is extremely helpful and would highly recommend Hunters through the experience I have had with them – NOTE I am not even paying Hunters and they are keeping me upto date on the progress of the sales.
Blundells promised us it would be on the market by the Saturday. We chased on the afternoon asking as it wasn't on rightmove, were were told it would be up by the following day. Checked Monday Morning and it still wasn't up on Rightmove. Chased again and promised by close of play that day. Chased again on Tuesday….. Same thing happned. If finally went up on the Wednesday afternoon. 5 days after we were told it would go up; We were trying to move fast on another property which this delaying didn't help us move fast at all. Only reason we went with Blundells was because the property we initially wanted was up with them so thought it might help speed things up. That was a big mistake.
We had an offer more than what I had to accepted but Blundells said I couldnt accept it because they had not sold their property? I don't know the legal ins and outs of this kind. But I have in writing from the person who offered initially that they had sold their property and did have funds available and ready to go.... Effectively Blundells lost me money on the sale of my house.
The current buyer I was told by Blundells that they were chain free and good to go. therefore, accepted the lesser offer than previous, only for this to get held up because Blundells said (after i had accepted) that the buyer didn't have a mortgage in principle yet and they were having to go into Blundells office after the bank holiday to get one through Blundells - again delaying the entire process.
Different people at Blundells tell different people different things. They had to communicate with the sellers Estate agents who I am buying off and didn't have the same story between them to tell them. 1 person told them my buyer was good to go with mortgage in principle etc (which stacks up with what they told me) the next person told them they didn't. This resulted in me having to be the middle man between them to try and get to the bottom of what was happening. Which is what the following section tries to explain.
I got a call from Hunters estates regarding this asking if I could look into it myself as they were getting mixed messages regarding if a decision in principle had been given to my buyers or not. I called Blundells and spoke to them about the current situation. I explained to the lady at Blundells that I simply wanted an update and clarity on the current sale position and that it seemed mixed messages were going backwards and forwards. Straight away the response back I got was a fairly aggressive “are you calling me a liar”. I explained that I wasn't calling her a liar but someone somewhere is getting the wrong end of the stick with regards to the people buying my property. The response I got to this was a short and snappy, “so you are calling me liar”. At this point I got fairly aggressive myself and told her to “wind her neck in and listen to what words were actually coming out of my mouth.”
Very Slow at progressing the sale. My solicitors got the memo of sale for the house im buying 2 weeks before blundells got around to do theirs.
On the 19th June I emailed Blunddells asking for an update as id not heard anything since 5th June. I got a phone call within 10 minutes of my email I got a call giving me an update and that there were some documents waiting to be received from our buyer. My issue with this is why do I have to give Blundells a nudge for them to give me an update when ive asked numerous times to be kept in the loop. They obviously already new as it was literally 10 minutes from my chase up email. One of the reasons I sent the email was because Hunters Estate agent (who represent the people we are buying from) emailed me updating me of this already.
We are currently about 7 weeks into the sale and ive now stopped communicating with Blundells and am just contacting Hunters Estate Agents for updates. A lady from Blundells did email me on the 10th July saying she was disappointing to hear im disillusioned with them and that she “I know that you had some frustrations as the beginning of your marketing with us but I thought that had been resolved”. Nothing has been resolved; just time has passed. It seems that if time passes then it can be swept under the carpet.
Blundells started updating me on the progress of my sale, however, this is still coming between 3 and 5 days after I have already found out from the other Estate Agent. Not sure why they are 3 too 5 days behind everyone else. Still get the impression that they are not particularly interested in my sale.
Issues with the solicitor trying to push through the sale. Blundells put on a Lady Called Gemma who did seem to be chasing the solicitors at both sides. Something that in my opinion should have been done from the beginning. But seemed to take until Gemma came on to my account get this process moving. Finally feel like they are doing what they should be doing which im getting happier with; however, it has taken 14 weeks for them to get to this point!
Its gone back to them not seeming to take care or notice about what they are sending, obviously everything is very high level generic correspondence that they send out which is disappointing as doesn't take much to actually send a email that someone has written; especially when you are paying a considerable sum. An example of this was on the day of completion, I got a email from Blundells at 15.35 stating “Please discuss the arrangements for providing keys to the property with your legal representative. If the arrangement is for the purchaser to collect the keys from our branch on the day of completion” I had already dropped the keys off at Blundells at 12.30pm – some 2 hours before they sent the email. They simply don't talk between themselves and come across as extremely unprofessional.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £425 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 2 | 0 | 3 | 0 | 0 | 0 | 3 |
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May 18,2023
May 18,2023
0
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Poor service, very difficult to get through to the Chesterfield branch, don't bother leaving a message by telephone or e mail they don't get back to you, probably different if they know you are selling a property. It may be because they are busy but ...
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Mar 27,2023
Mar 27,2023
0
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BLUNDELLS ALLOWED ACCESS TO APPLICANT WHO THEN GUTTED MY HOUSE/GARDEN &DID SO MUCH DAMAGE TO MY PROPERTY WITHOUT BLUNDELLS REALISING THAT THE APPLICANTS STILL HADNT RETURNED THE KEYS TO THEM AFTER A MONTH ! THEY ALLOWED THE KEY TO BE KEPT FOR OVER A MONTH ...
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Jul 26,2022
Jul 26,2022
0
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Please do not use this agency. I am a single mum of three. I left my rented property 20 days ago and all that needed to be deducted from dilapidations deposit was some it's of furniture to be removed (council do three items taken for £40) and ...
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Sep 20,2019
Sep 20,2019
5
people found
this helpful
this helpful
Firstly the below was written as and when it happened throughout the duration of my sale and purchase.
I would highly NOT recommend Blundells Estate. They are so unprofessional it is unbelievable. Its got to the point that I actually contact the estate agents whos ...
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read full review
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Sep 13,2018
Sep 13,2018
1
people found
this helpful
this helpful
I am still waiting over 3 weeks later andcayill no bond has been sent on to me. The tenant has givemvqritten permission, firstly I had to chase down a change if bank form, now they want to check my signature. The excuses go on and on ...
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Comment on agent fees
Extortionate
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“Definitely 100% would never ever recommended Blundells Chesterfield. Poor service, extremely ......”
Nov 02,2016
Nov 02,2016
1
people found
this helpful
this helpful
Definitely 100% would never ever recommended Blundells Chesterfield. Poor service, extremely rude staff & certainly the snotty one I had to deal with. They just made the experience of selling my house a very unpleasant one from start to finish. Plus if you want your keys handed ...
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Comment on agent fees
Extortionate. Not explained and the marketing fee per month is a joke when I didn't didn't hear from Michele for over a month and still haven't.
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Apr 10, 2018
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This type of comment is just not true. In 25 years of buying and selling property I have never come across such a professional person as Michele. ...
Jun 30,2014
Jun 30,2014
0
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Landlords - please stay clear. Blundells' shocking advice has led to us losing thousands of pounds in unpaid rent, legal costs and damaged property after their agent Amy recommended two tenants who we now know have a string of debts, court orders and more recently ...
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What agent could do to change your mind?
Replace the existing team, manage all processes, have internal sign off and train all staff members in tenant and property law. Care about their landlords. Be responsible. Be professional.Attached Filesnbsp;
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Jun 05,2014
Jun 05,2014
1
people found
this helpful
this helpful
Absolute rubbish agent snotty staff. Couldn't view property for 2 day then by time we were meant to it was sold. Useless "*" people will never deal with again and I advise no one else to either!...
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Apr 24,2014
Apr 24,2014
0
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We fell in love with a property that was for sale with Blundells and so the problems began. First viewing we turned up at the property to no answer apparently they'd cancelled the viewing but forgot to ring us. Fortunately the second viewing was successful ...
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What agent could do to change your mind?
Communicate honestly with customersAttached Filesnbsp;
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Aug 27,2012
Aug 27,2012
4
people found
this helpful
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I have had terrible experiances with Blundells.
I rented a house for £1000 per week, when we moved in the house was really dirty and i had to clean it all, except for an outside toilet as it was so disgusting i closed the door as ...
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