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33% lettings fee satisfaction
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Sep 18,2019
Sep 18,2019
1
people found
this helpful
this helpful
With out prejudice.
No stars warranted.
I cannot recommend this rental company.
The house was is poor condition when we took it on. Pointed this out to Emily, was told don't worry it will all written down for you. We had broken light bulbs, blown doors on the kitchen units, smoke alarm not working , no carbon monoxide detector fitted. Faulty toilet cistern.filthy dishwasher and washing machine....etc etc....
We paid reference fee £228:00 admin fee £114:00 .....security deposit £1342:50.....£60:00 tenancy agreement.......
Plus we paid 6months in advance for the rent. It's only when you have moved in that you see the things that are wrong...by then you have paid up,all your money so your stuck.
At the end of the lease, this propert was left perfectly clean and tidy. In fact it was cleaner than when we went in. We asked if Emily could come out and check the property and take back the keys. She told us she was out of the office and could not come.
We went to the office, (she was there) and gave back the keys, saying that the house was sparking clean,the garden hedges and shrubs had been professionally cut.
A week later we received a damming report re the checking out. which cost us £144:00 saying how bad the property had been left. They mentioned cobwebs and dust, watermarks on the sink,. Dust in kitchen units.
The landlady has an agreement which stipulates it must be in perfect condition or money will be deducted.this property was so bad she stopped £37:50 for cleaning .
We were very dissapointed with both the landlady and Dorset property Shaftsbury.
Recommend that reviews are looked at before you rent.
We personally won't ever use them again.
No stars warranted.
I cannot recommend this rental company.
The house was is poor condition when we took it on. Pointed this out to Emily, was told don't worry it will all written down for you. We had broken light bulbs, blown doors on the kitchen units, smoke alarm not working , no carbon monoxide detector fitted. Faulty toilet cistern.filthy dishwasher and washing machine....etc etc....
We paid reference fee £228:00 admin fee £114:00 .....security deposit £1342:50.....£60:00 tenancy agreement.......
Plus we paid 6months in advance for the rent. It's only when you have moved in that you see the things that are wrong...by then you have paid up,all your money so your stuck.
At the end of the lease, this propert was left perfectly clean and tidy. In fact it was cleaner than when we went in. We asked if Emily could come out and check the property and take back the keys. She told us she was out of the office and could not come.
We went to the office, (she was there) and gave back the keys, saying that the house was sparking clean,the garden hedges and shrubs had been professionally cut.
A week later we received a damming report re the checking out. which cost us £144:00 saying how bad the property had been left. They mentioned cobwebs and dust, watermarks on the sink,. Dust in kitchen units.
The landlady has an agreement which stipulates it must be in perfect condition or money will be deducted.this property was so bad she stopped £37:50 for cleaning .
We were very dissapointed with both the landlady and Dorset property Shaftsbury.
Recommend that reviews are looked at before you rent.
We personally won't ever use them again.
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Opening Hours
Address
Dorset Property
4 The Commons, Bell Street
Shaftesbury
Dorset
SP7 8JU
01747 853590
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £600 | £1,125 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
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Oct 12,2019
Oct 12,2019
1
people found
this helpful
this helpful
Firstly, thank you to anyone who posted a negative comment on here, not that I needed to see it as I've seen it for myself and I don't even rent with them!
First property we went to view, no one turned up, we drove 40mins ...
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Dec 05, 2019
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Users of such media are free to use inflammatory and misleading and language when listing a complaint. Dorset Property is the antithesis of 'Cowboys'. We pride ourselves on service excellence and this has been our hallmark and the basis of our reputation for excellence for the last 35 years.
It is also a great shame you felt the need to try cause the company maximum damage without understanding the circumstances.
I am very sorry you had such a bad experience. This was due to exceptional ...
Sep 18,2019
Sep 18,2019
1
people found
this helpful
this helpful
With out prejudice.
No stars warranted.
I cannot recommend this rental company.
The house was is poor condition when we took it on. Pointed this out to Emily, was told don't worry it will all written down for you. We had broken light bulbs, blown ...
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Dec 10, 2019
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I am so sorry to hear of your bad experience with our office, especially as we have built our reputation over 35 years on the quality of our service. We were also unaware of these issues at the time. Notwithstanding this, we would respond to the specific points you raised as follows:
Fees
Our fees are very competitive and we always make all prospective tenants aware of all of our fees at the outset. The end of tenancy check out fee was also shown on page 19 of your signed tenancy agreemen ...
Oct 25,2018
Oct 25,2018
1
people found
this helpful
this helpful
I am spending my semi retirement travelling and teaching English in South America and would only be able to do this with the support and help of a very professional agent. I get this support from the Shaftesbury branch of Dorset Properties and especially would ...
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Comment on agent fees
The fees are a fair reflexion of the work done.
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May 19,2018
May 19,2018
6
people found
this helpful
this helpful
False advertised features in the property I rented, yes I admit there was an electric shower on the wall as advertised but was not informed it didn't work and would not be fixed.
Had a battle for over 10 months to get one rotten cupboard fixed ...
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Comment on agent fees
Setting up the tenancy agreement was expensive and the credit checks cost were just insulting given anyone can do a credit check for free online. The "check out administration fees" just felt like a slap in the face after a year of sub standard service
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Dec 16, 2019
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We do not recognise the property from your description or complaint. Would you be kind enough to confirm your name and the address of the property? We will then be able to investigate the issues you raised and respond.
We would reiterate that our tenant fees were always extremely competitive and reasonable given the time taken to reference tenants to the standards we set (and our landlords would expect) and to administer the start of a tenancy. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:57 PM 21/06/2019 by Jordan Mclaughl Jordan Mclaugh
Fees
Our fees are very competitive and we always make all prospective tenants aware of all of our fees at the outset. The end of tenancy check out fee was also shown on page 19 of your signed tenancy agreement.
Rent in Advance
Paying 6 month’s rent in advance is discretionary and has to be agreed by both parties.
Deposit
The deposit of six weeks rent was standard across the industry at the time
The Schedule of Condition and the Check-Out Report
Both the schedule of condition and the check-out report are prepared by an independent inventory company.
The Schedule of Condition is prepared at the start of the tenancy. It was noted that some of the bulbs weren’t working, that there was residue marks in the powder drawer of the washing machine and dishwasher. The carbon monoxide alarm was also noted as not working and despite it not a legal requirement to have a carbon monoxide alarm in place it was replaced.
The faulty cistern is a maintenance issue and was dealt with as soon as it was reported.
The check-out report details the exact condition of the property at the end of the tenancy. This is compared to the schedule of condition to check any changes in the condition of the property during the tenancy. The landlord and tenant are provided with a copy of the report. We do not meet tenants at the property for the keys or to check the property. The check-out report is carried out once the keys have been returned..
The property was professionally cleaned prior to you taking on the tenancy and the property should be handed back in a similar condition. The check-out report noted that some areas required further cleaning. This was carried out after you vacated the property at a cost £37.50. Tenants have the opportunity to discuss and agree or disagree with the deductions. You agreed with this charge and the check-out report fee at the time. The deposit isn’t released until we have written permission from both the landlord and the tenant. Your agreement to the deductions mentioned facilitated the release of the deposit.
Again we are sorry that you felt you had cause for complaint but we feel we did everything correctly. Hopefully this explanation will clarify the process.
We understand you have subsequently purchased your own property. We would like to take the opportunity of wishing you every happiness in your new home.
Kind Regards
Hannah Goddard
Manager of our Shaftesbury Office