Nov 04,2012
By: 'Taylor'
Nov 04,2012
7 people found
this helpful
Our experience with Connells in Stopsley so far has been disgraceful. They don\'t return calls when they say they will, they send out inaccurate letters, they don\'t inform you about all prospective viewings. We would NEVER use them again nor would we ever recommend them. They all appear to be a bunch of cowboys, they don\'t take your deadlines seriously, your home is definitely NOT in safe hands and you are not a valued customer. Do yourself a favour and use ANY of the other agents in the village, unless you want to spend all your time chasing them for updates and getting them to pass on messages.
What agent could do to change your mind?
Absolutely nothing, they have done so much damage in terms of their service that they cannot undo it.
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Was this helpful? Yes
By: William Jones
Feb 12, 2016
We at Connells pride ourselves on our customer experience, and as such, It is disappointing to read such a review.

In addition to complying with Connells already exceptionally high standards of service, we are also members of The Property Ombudsman and therefore comply with their code of practise and standards of service set out therein.

Due to the lack of information provided by this individual I cannot provide a suitable response

Should the complainant wish to raise an official grievance using the Connells complaints procedure and have the matter investigated further we would gladly do so.

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Jansel House Parade 656 Hitchin Road Stopsley Luton

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