Bethnal Green, London, E2
4.7/5, 184 reviews
96% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Ellis & Co - Visit Our Website

“Absolutely shocking service by most staff! We......”

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Sep 12,2019
Minithumbdown
Neil
Ashley
By: 'Roberto'
Sep 12,2019
1 people found
this helpful
Absolutely shocking service by most staff! We dealt with * & ** &*** the director. We paid a deposit which they kept in full, kept the money and referred to a contract that was not signed and we had to take them to a regulatory body to which they started to defame us. Andy has received a numerous number of complaints from us and others we know, they aren't helpful and will aren't honest. Be very wary, we still haven't got our money back and it's been over 6 months.

If anyone wants to get more information on what happened to us, please do get in touch. I'm more than happy to show conversations with this agency.
Was this helpful? Yes
By: Andrew James
Sep 12, 2019
Dear Roberto
Might I suggest you post the ombudsman’s decision on your review so as people can have an informed view on your review.
Landlords please note, we vet tenants using industry standard external referencing agencies prior to them taking a flat. In this instance they were found to be unsuitable. The money the reviewer alludes to will be paid in part to the landlords to cover the loss they had due to the tenants not taking the flat. We, in the ombudsman’s review, were due our costs (and only our costs). The remaining holding deposit is to be refunded to the tenants within 28 days (as per the ombudsman’s guidelines)Roberto only agreed to the property ombudsman’s decision yesterday.

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Opening Hours
Address

Ellis & Co
485 - 487 Bethnal Green Road
Bethnal Green,London
Greater London
E2 9QH
0207 729 1815

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £283,000 £1,040,000
Lettings 100% 96% £340 £2,427
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 1 86 5 35 0 20 1 2 0
Areas covered
  • E2
  • E1
  • E8
  • E9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

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“Absolutely shocking service by most staff! We......”

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Sep 12,2019
Minithumbdown
Neil
Ashley
By: 'Roberto'
Sep 12,2019
1 people found
this helpful
Absolutely shocking service by most staff! We dealt with * & ** &*** the director. We paid a deposit which they kept in full, kept the money and referred to a contract that was not signed and we had to take them to a regulatory body to which they ...
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Was this helpful? Yes
By: Andrew James
Sep 12, 2019
View all comments (1)
Dear Roberto Might I suggest you post the ombudsman’s decision on your review so as people can have an informed view on your review. Landlords please note, we vet tenants using industry standard external referencing agencies prior to them taking a flat. In this instance they were found to be unsuitable. The money the reviewer alludes to will be paid in part to the landlords to cover the loss they had due to the tenants not taking the flat. We, in the ombudsman’s review, were due our costs ...

“Thanks to Kier and the Bethnal Green Manageme......”

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Aug 23,2019
Minithumbup
Kier
By: 'Kelly Field'
Aug 23,2019
0 people found
this helpful
Thanks to Kier and the Bethnal Green Management team for all your support and help for the five + years we spent in one of your rentals in Dalston. Quick to respond to any issue and always resolved without any trouble....
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“Ellis and co have been professional , organis......”

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Jul 30,2019
Minithumbup
Kier
By: 'Sally Kiernan'
Jul 30,2019
0 people found
this helpful
Ellis and co have been professional , organised and efficient with all my property requirements, Andy the Branch manager always keeps clients informed regularly and Kier offers first class service , I couldn't recommend them highly enough !,...
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“Excellent personal service...”

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Apr 19,2019
Minithumbup
Kier
By: 'Bethnal Green Sale'
Apr 19,2019
0 people found
this helpful
I recently sold my house with Ellis & Co. I went with them because Keir was the least salesy of the people who came round, while being clearly very experienced. He went the extra mile to get the price we were after, and kept regular friendly ...
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Comment on agent fees
The agent fees were good - a fixed rate
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“No Stress!...”

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Apr 17,2019
Minithumbup
Kier
By: 'Ben'
Apr 17,2019
0 people found
this helpful
We had just started looking for a new flat, in London and we had another agent that was very pushy and always wanted to force us to close the deal.. We then met, Kier super chilled. Showed us around a place on Monday, and we ...
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Comment on agent fees
Agent fees were pretty standard!
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“Really helpful...”

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Apr 02,2019
Minithumbup
Kier
By: 'L Darwish'
Apr 02,2019
0 people found
this helpful
Kier was amazing, friendly and helpful from organising a viewing of the property we ended up renting and throughout the renting process, to the moving out and return of our deposit. The whole experience was the best experience I have had with an estate agents. ...
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“Good...”

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Mar 07,2019
Minithumbup
Kier
By: 'Mr Angry'
Mar 07,2019
0 people found
this helpful
Mr hawkins is extremely helpful and honest. One of the very few agents in london you can trust to look after your interests....
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Comment on agent fees
Good
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“Excellent service!...”

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Dec 11,2018
Minithumbup
Kier
By: 'A S'
Dec 11,2018
0 people found
this helpful
Very professional and to the point approach every time his assistance was needed. Always willing to help in the best possible way. Great guy to deal with...
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“Great agent...”

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Dec 10,2018
Minithumbup
Neil
By: 'Alex and Dom'
Dec 10,2018
0 people found
this helpful
We really enjoyed working with Neil and had a great experience. He was very professional and amiable. Neil was available to answer our questions and made us feel at ease throughout the process. We would definitely recommend Neil and Ellis & Co....
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Comment on agent fees
The fees were less than other agencies we had used previously.
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“Excellent stress free service...”

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Nov 19,2018
Minithumbup
Kier
By: 'Tom bean'
Nov 19,2018
0 people found
this helpful
On point and easy to deal with. Really impressed with how Kier and the Ellis and co staff dealt with a fair few difficult situations arising from buying the property. Would recommend highly...
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Comment on agent fees
Absolutely fine.
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“Top Notch Agents...”

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Oct 18,2018
Minithumbup
Ashley
Kier
By: 'Adam Warner'
Oct 18,2018
0 people found
this helpful
Of all the Estate agents in Bethnal Green that I've dealt with over the years, Ellis & Co were the best, in my opinion. Although they technically did not manage our building, they always picked up the slack when we were unable to get a response ...
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Comment on agent fees
I don't recall what the fee's were (It's been 7 or so years since we moved into the property!), but I don't recall them being extortionate.
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“Easy-going, Friendly, Estate Agents...”

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Oct 05,2018
Minithumbup
Kier
By: 'Callum'
Oct 05,2018
0 people found
this helpful
I rented a 3 bedroom appartment in Bow with Ellis & Co over the last year. The process was made very simple. The flat was clean and newly refurbished at a decent price. There were some maintenance requirements during my stay but they would always be on ...
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Comment on agent fees
I cannot recall what the agents fees were. The total cost of moving in was reasonable.
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“Very good service...”

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Oct 01,2018
Minithumbup
Kier
By: 'NE'
Oct 01,2018
0 people found
this helpful
Very good service provided by Ellis & Co and Kier Hawkins while purchasing and subsequently renting out a flat. It would be great to do more work with Ellis & Co in the future....
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“Really good, easy experience...”

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Sep 25,2018
Minithumbup
Ashley
By: 'Rory'
Sep 25,2018
0 people found
this helpful
We recently rented a flat from Ellis and Co, and Ashley was not only extremely helpful and knowledgeable, but much more personable than most estate agents at the same time (and this goes for the other Ellis and Co employees we've engaged with). He made ...
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“Helpful and professional...”

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Sep 05,2018
Minithumbup
Kier
By: 'AD'
Sep 05,2018
0 people found
this helpful
It's a 2nd property that I'm renting with Ellis & Co., both suggested by Kier. He's the best agent I've met so far, with good market knowledge and always positive attitude....
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Comment on agent fees
I think fees are OK.
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“Terrible attitude and poor service...”

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Sep 03,2018
Minithumbdown
By: 'Oly'
Sep 03,2018
0 people found
this helpful
We have been experiencing severe issues with homeless people next to our flat for which we were not warned prior to moving in. This has made us feel insecure and we tried to communicate with Ashley and discuss relocation options. He has been ignoring our ...
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“Impeccable quality service...”

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Aug 30,2018
Minithumbup
Ashley
By: 'Emma'
Aug 30,2018
0 people found
this helpful
We recently commenced a tenancy with Ellis & Co, and found their professionalism, efficiency and warmth wonderful. After having clear specifications required for a suitable family home and facing many disappointments with other agencies. Ashley Thompson and the Ellis & Co establishment delivered an impeccable service. The ...
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Comment on agent fees
Extremely fair fees that reflected the helpful and facilitator ethos of the firm.
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“Good Experience...”

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Aug 22,2018
Minithumbup
Ashley
By: 'Daniel'
Aug 22,2018
0 people found
this helpful
Sceptical about estate agents after some bad experiences, but had a much better experience with Ashley. Everything went as smoothly as we could hope and he was always quick to respond helpfully after a gentle nudge....
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“Friendly, helpful and accomodating...”

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Jul 09,2018
Minithumbdown
Neil
By: 'Chris'
Jul 09,2018
0 people found
this helpful
Neil was help and transparent through the process. He was always reasonable, accommodating and Helpful in negotiations. I'd happily work with him again over other "pushy" or "aggressive" I've dealt with in other agencies. Gaining access was never an issue and he always took calls ...
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Comment on agent fees
N/A - I was a purchaser
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“Absolutely fantastic!!...”

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May 14,2018
Minithumbup
Kier
By: 'Beth Cataldo-Francis'
May 14,2018
0 people found
this helpful
Kier, and the rest of the Bethnal Green Ellis and co lot, are absolutely fantastic! I initially rented with them for 3 years and was so happy with how I was treated that I came back to rent with them when I moved back to the ...
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Comment on agent fees
Agent’s fees are very reasonable
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“Above & beyond...”

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May 14,2018
Minithumbup
Kier
By: 'Nick F'
May 14,2018
0 people found
this helpful
Kier and his colleagues did a fantastic job of finding me a tenant in a fast and fuss-free manner. Kier has been excellent at keeping me informed, and is extremely conscientious - going the extra mile to make sure the flat was all ready for ...
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Comment on agent fees
Very good value
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“Gilberto...”

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May 11,2018
Minithumbup
Kier
By: 'Gilberto'
May 11,2018
0 people found
this helpful
Ellis and co in Bethnal Green have been managing my rental property for the last 3 year. They provide a great service and always find me good tenants. Would certainly recommend this agency to any landlords looking for a trustworthy and reliable agent...
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Comment on agent fees
Good, competitive
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“Fantastic agent!...”

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Mar 28,2018
Minithumbup
Ashley
By: 'Agnes and Laurent'
Mar 28,2018
0 people found
this helpful
We rented our new flat with Ellis&Co 3 weeks ago, we absolutely love it, Ashley was in charge of the whole process. From the viewing until we were nicely settled, Ashley did everything he could to help us out, he was really good at getting ...
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Comment on agent fees
The fees of this agency are standard
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“I would highly recommend Neil at Ellis & Co Bethnal Green. ......”

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Dec 13,2017
Minithumbup
Neil
By: 'flh123'
Dec 13,2017
0 people found
this helpful
I would highly recommend Neil at Ellis & Co Bethnal Green. He helped me with arranging viewings and then purchasing a property for a client. Nothing was too much trouble for Neil, even helping me out of hours and on his days off. Thank you!...
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“I had a quick and easy move in with Kier. ......”

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Dec 05,2017
Minithumbup
Kier
By: 'Highly Recommend!'
Dec 05,2017
0 people found
this helpful
I had a quick and easy move in with Kier. All negotiations went through easly with no But/No. Our landlord and Kier was always in touch and always helped in any enquiry during our stay. We had to move out quick and Kier let ...
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Staff picture Kier
(97)
Staff picture Ashley
(22)
Staff picture Neil
(13)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:18 PM 19/01/2016 by allAgents

Awards won by Ellis & Co, London E2 9QH


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Ellis & Co

Branch - Bethnal Green, London, E2