Northampton, NN1
4.9/5, 312 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
95% lettings fee satisfaction
Northwood - Visit Our Website

“Very Helpful and Flexible!!...”

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Sep 12,2019
Minithumbup
Louise
By: 'Dan'
Sep 12,2019
1 people found
this helpful
Louise at Northwood Northampton has been so helpful and I can't thank her enough. When I had a brief leak at my home, she was constantly calling for updates and arranged contractors to come in within a day! Needless to say, Louise kept constant communication until the problem was resolved as well as up to a week after, which I was really grateful for, as she went above and beyond her call of duty to ensure everything was still in working order and all okay. Additionally, when I needed to move certain dates for appointments at my home due to long working hours or going away on holiday, she to this date has allowed me full flexibility and has made arranging things very easy for me!! As well as this she's a bubbly character and is very easy to speak to.
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Opening Hours
Address

Northwood
The Old Gatehouse, 25 Victoria Promenade
Northampton
Northamptonshire
NN1 1HB
01604607080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £90,000 £3,299,500
Lettings 90% 95% £320 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
138 2 105 5 16 0 17 0 29 0
Areas covered
  • Northampton
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
Images & Videos

“Very friendly efficient service. Lucy was ext......”

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Sep 15,2019
Minithumbup
Lucy
By: 'Julia King'
Sep 15,2019
0 people found
this helpful
Very friendly efficient service. Lucy was extra helpful. Good communication. The problem was fixed quickly and competitively priced. Would definitely recommend...
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“Very Helpful and Flexible!!...”

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Sep 12,2019
Minithumbup
Louise
By: 'Dan'
Sep 12,2019
1 people found
this helpful
Louise at Northwood Northampton has been so helpful and I can't thank her enough. When I had a brief leak at my home, she was constantly calling for updates and arranged contractors to come in within a day! Needless to say, Louise kept constant communication ...
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“An absolute delight and always happy to help!......”

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Sep 12,2019
Minithumbup
Lucy
By: 'Chris Doyle'
Sep 12,2019
0 people found
this helpful
An absolute delight and always happy to help! That goes for all the staff that I have spoken to or met!...
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“Nothing bad to say, always a pleasant interac......”

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Sep 03,2019
Minithumbup
Louise
Jasmine
By: 'George'
Sep 03,2019
2 people found
this helpful
Nothing bad to say, always a pleasant interaction and it doesn't feel like a lot of places that are there to take their payslip home. Quick to respond to any maintenance issues with a turnaround in a matter of days. Very understanding of personal circumstances, ...
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“I am very happy to recommend Louise from Nort......”

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Aug 23,2019
Minithumbup
Louise
By: 'Keith @ Verismart Inventories'
Aug 23,2019
1 people found
this helpful
I am very happy to recommend Louise from Northwood in Northampton. Like the rest of the team in the office, Louise works hard to offer a highly professional service and is always customer focused. I appreciate her direct style and no-nonsense approach which means she ...
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“Louise is incredibly efficient and profession......”

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Aug 13,2019
Minithumbup
By: 'Shane Welch'
Aug 13,2019
1 people found
this helpful
Louise is incredibly efficient and professional in her approach, has a positive attitude and leaves no stone unturned to ensure every detail is completed to a high standard. I wouldn't work with anyone else....
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“Thanks to Louise Ferron...”

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Jul 17,2019
Minithumbup
Louise
By: 'Samantha Adkins'
Jul 17,2019
1 people found
this helpful
Thanks to Louise Ferron for her assistance with the tenanted property next door to me. Her communication was always prompt and efficient and she was very helpful. Thanks again....
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“A great asset to Northwoods in Northampton...”

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Jul 12,2019
Minithumbup
Louise
By: 'Gary B'
Jul 12,2019
2 people found
this helpful
Lou is both professional and friendly, quick to respond and provides a first class service. A great asset to Northwoods in Northampton....
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“Northwoods an efficient and friendly team....”

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Jun 24,2019
Minithumbup
By: 'Jean Sinclair'
Jun 24,2019
1 people found
this helpful
We have used Northwoods as a landlord and as a vendor and their service has always been efficient and friendly. The Team have always responded quickly and professionally to any queries we had. We have been completely satisfied with every aspect of their service and ...
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“Guaranteed rent...”

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Jun 13,2019
Minithumbup
Lucy
Tina
By: 'Barker'
Jun 13,2019
0 people found
this helpful
We are moving abroad and took the guaranteed rent option with Northwood. A tenant was found quickly and everything taken care of for us...
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“Very helpful...”

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Jun 10,2019
Minithumbup
By: 'Nacho'
Jun 10,2019
1 people found
this helpful
She kept the new keys for us until we got back from holidays on Sunday and she was available for us on her day off. We are very grateful....
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“Fast & Efficient!...”

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Jun 10,2019
Minithumbup
Lucy
By: 'Dan S'
Jun 10,2019
0 people found
this helpful
Very happy with the service. Always receive a fast response with my requests so very happy in this respect. In particular, the correspondence is always friendly and this does make a big difference. Keep up the good work!...
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Comment on agent fees
The Agent's fees are low compared to others so well worth it.
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By: Northwood Northampton
Jun 11, 2019
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We really appreciate you taking the time to write us a 5 star review. we like to ensure all queries and issues are dealt with effectively and in a timely manner. ...

“Excellent...”

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May 28,2019
Minithumbup
Louise
By: 'Neil L'
May 28,2019
3 people found
this helpful
Louise is very professional and great at what she does, very efficient and always on hand to answer any queries. Quality customer service...
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Comment on agent fees
Good
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“Five star service...”

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May 13,2019
Minithumbup
Louise
By: 'KC'
May 13,2019
4 people found
this helpful
All staff are always friendly and I am kept informed of anything going on without being bombarded with emails and phone calls. After a problem with a window on my property initially was going to cost hundreds, Louise investigated further on my behalf and was ...
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Comment on agent fees
The same as most agencies.
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By: Sharon P
Jun 06, 2019
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Professional and efficient. Kept informed when necessary without unnecessary emails and phone calls. Contract renewals, safety certificates, inspections etc kept up to date so we don’t have to worry. As landlords we feel in safe hands. Thank you. ...

“Good Admin & Org Team...”

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Mar 27,2019
Minithumbup
Louise
By: 'ME NOT LIKE GOVT'
Mar 27,2019
4 people found
this helpful
Twice Northwood have emailed me recently about changes in Govt legislation. The place is becoming a minefield for small time landlords like myself. Glad to see these guys are on the ball and help steer the landlord to calmer waters. Keep up the good work ...
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Comment on agent fees
FAIR
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“Re-rental...”

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Mar 21,2019
Minithumbup
Louise
By: 'Rob'
Mar 21,2019
4 people found
this helpful
Very efficient service and kept well informed of all developments in a timely manner.rnCommunicated well between myself, exiting tenants and prospective tenants to allow handover of tenancy smoothly....
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“Friendly and helpful...”

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Mar 13,2019
Minithumbup
Louise
By: 'Graham'
Mar 13,2019
4 people found
this helpful
Very friendly on the phone and by email, she organised matters for me quickly and made helpful suggestions. As a newcomer to letting a property, I am very pleased with the help that I have received from all the staff members that I have dealt ...
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Comment on agent fees
So far, good value
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“Fast Service...”

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Mar 07,2019
Minithumbup
Lucy
By: 'Me'
Mar 07,2019
0 people found
this helpful
I am very happy that Lucy helped me to get my deposit back. She was very profesional and I am gratefull. Thank You....
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Comment on agent fees
Its good.
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By: Northwood Northampton
Mar 08, 2019
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Thank you for your lovely review. We are grateful we could be at service to you and wish you all the best for the future. ...

“Northwood...”

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Mar 05,2019
Minithumbup
Jasmine
Lucy
By: 'ken hodgson'
Mar 05,2019
2 people found
this helpful
Jasmine is professional, happy to help and quick to respond. She is in charge of referencing Applicants to make sure they are suitable for my properties, she keeps me informed throughout the process. Lucy is always very helpful, keeping me updated when there are issues ...
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Comment on agent fees
average
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By: Northwood Northampton LTD
Mar 05, 2019
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Thank you for your kind words Ken! We're pleased to hear that Lucy and Jasmine have been of great service to you. We really appreciate you taking the time to write a 5 star review! ...

“Excellent Customer service...”

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Feb 21,2019
Minithumbup
Louise
By: 'Michael'
Feb 21,2019
4 people found
this helpful
- Outstanding customer service - Efficient and attention to details - Excellent communicator As a landlord, I would not hesitate to recommend Northwood and Louise to potential clients. Louise ensures that all contracted work within her domain is done to the highest standards....
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By: Northwood Northampton
Feb 22, 2019
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Dear Michael thank you for kind words, we really appreciate your 5star feedback! Don't forget if you recommend a landlord you will receive £100 from us! ? ...

“Helpful & considerate...”

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Feb 11,2019
Minithumbup
Lucy
By: 'Dan Bentley'
Feb 11,2019
1 people found
this helpful
Thought recent dealings with Lucy, I have found her to be extremely helpful and prompt when my housemate & I have had queries or requests. She has also been very considerate when arranging for contractors to visit the house and for quarterly inspections....
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Comment on agent fees
Good
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By: Northwood Northampton
Feb 11, 2019
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Thank you for your very kind words and taking the time to write this 5 star review Dan Bentley, we like to ensure all maintenance is dealt with effectively and in a timely manner. ...

“Clarity of renting a property!...”

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Feb 01,2019
Minithumbup
By: 'Owen'
Feb 01,2019
2 people found
this helpful
From start to finish, Brogan Homer was (is) Amazing! She treated me with understanding, in a clear and precise manner, her professionalism is second to none! She talked me through the whole process in a Very efficient manner, I had no doubts along the way, ...
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Comment on agent fees
Agents fees aren’t too bad!
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“Clarity of renting a property!...”

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Feb 01,2019
Minithumbup
By: 'Owen'
Feb 01,2019
1 people found
this helpful
From start to finish, Brogan Homer was (is) Amazing! She treated me with understanding, in a clear and precise manner, her professionalism is second to none! She talked me through the whole process in a Very efficient manner, I had no doubts along the way, ...
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Comment on agent fees
Agents fees aren’t too bad!
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By: Qemal Begu
Jul 03, 2019
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I got shallom and Daniel de freitas as tenant, and 2 kids, since 2015 ,if need any further help please let me know ...

“Excellent Customer Service...”

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Jan 22,2019
Minithumbup
Louise
By: 'Homerleigh Property'
Jan 22,2019
5 people found
this helpful
After experiencing a problem with my rental property, Louise reacted quickly and effectively, resolving it in a matter of hours....
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Jan 25, 2019
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Dear Homerleigh Property thank you for taking the time to share your experience. We at Northwood are always happy to help and like to ensure everything gets done within a timely manner :) ...

“Great service...”

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Jan 16,2019
Minithumbup
Louise
By: 'Raja'
Jan 16,2019
6 people found
this helpful
Best customer service and always happy to help. She will do her best to satisfy her customers and find the best solutions....
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Comment on agent fees
Not too bad.
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By: Erlan
Jan 31, 2019
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I've been in contact with Louise for a few weeks now and she's probably sick of me but she is always there to help and has always provided excellent service. Very approachable and polite. Thanks Lou. ...

“A good full service...”

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Jan 08,2019
Minithumbup
Jasmine
By: 'J burr'
Jan 08,2019
3 people found
this helpful
I was looking for a total management service as the properties i was planning to let were not in the area i was currently living. They have fully met all my needs in a professional and friendly way, all of my enquiries have been replied ...
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Comment on agent fees
Their quote was not the cheapest , i would say their rates are normal for the industry and good for the service provided.
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By: Northwood Northampton
Jan 09, 2019
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We are so happy to read we have met with your needs J Burr, and have found our service friendly and professional. It means a lot to us that you have taken the time to write a review and we look forward to a long and mutually beneficial relationship. Thanks again for your review and custom. ...

“Thank you...”

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Jan 07,2019
Minithumbup
Louise
By: 'Pradip'
Jan 07,2019
8 people found
this helpful
Very helpful and efficient. Thank you for the advance reminder and dealing with the maintenance aspect on a very reasonable price....
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By: Northwood Northampton
Jan 25, 2019
View all comments (1)
Thank you for your kind words, we like to ensure all maintenance is dealt with effectively and in a timely manner. Feel free to recommend us for our services! ...

“Thanks from the southern hemisphere . . ....”

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Dec 10,2018
Minithumbup
By: 'Greg'
Dec 10,2018
2 people found
this helpful
I'd been privately managing a property from overseas for a number of years with mixed results. Katherine and the rest of the Northwood team have now taken on the management of the property and i have no hesitation in recommending their services with regards to ...
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Comment on agent fees
Well worth the money to look after my investment.
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By: Northwood Northampton
Dec 13, 2018
View all comments (1)
Thanks Greg, we're glad to hear we can be of service even when you are the other side of the world! Keep recommending us, it's much appreciated! ...
Staff picture Samantha
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Staff picture Tina
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Staff picture Jasmine
Staff picture Lucy
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

http://www.northwooduk.com/complaint-handling-procedure
Last updated at 10:37 AM 29/11/2017 by Katherine Bond

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Northwood

Branch - Northampton, NN1