London Block Management Ltd
London, N1
3.3/5, 23 reviews
56% recommended
100% lettings valuation accuracy
67% lettings fee satisfaction

“They claim to be big enough to deliver, small enough ......”

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Oct 04,2019
Minithumbdown
By: 'Anita'
Oct 04,2019
2 people found
this helpful
They claim to be big enough to deliver, small enough to care, unfortunately they are too small to deliver and some of them largely don't care! Portfolio manager has to be chased several times before action is taken, more than 70% of outstanding issues are unresolved after months of chasing just because the contractors used are either not reliable or their work is not inspected. We have chased serious health and safety and security issues and when things didn't get dealt with I dared to write a review to which senior management's reaction was to threaten to cancel the contract instead of dealing with issues or sorting his staff out. - Sadly he did it without having an idea of the terribly slow and inefficient service we have been receiving for months prior (all issues are documented in months worth of emails listing the same problems still not resolved requiring a follow-up)
This is the difference between a professional company and LBM's attitude! The least I would expect is an apology and taking responsibility for their actions senior management thinks it's easier to cancel contract! Just so you know who you're dealing with in case you dare to voice your dissatisfaction over them not dealing with issues! Horribly disappointing and shocking attitude which I have never experienced before! When service providers think they dictate the rules after months of failures it is definitely not right!
Some of the staff I've been in touch with seem to have a professional attitude but with this type of management I would not be surprised if employees are stretched hence they are unable to do carry out the required level of service even if they wanted to.
Comment on agent fees
Considering level of service fees are high
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Opening Hours
Address

London Block Management Ltd
4th Floor, 9 White Lion Street
Islington,London
Greater London
N1 9PD
0207 8704000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 67% £800 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 2 0 0 0 0 12 7
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Well where do I start, Block Management UK ar......”

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Oct 10,2019
Minithumbdown
By: 'CAROL ROBERTSON'
Oct 10,2019
0 people found
this helpful
Well where do I start, Block Management UK are dreadful, the worst management company I have to deal with!!! My apartment is 13 Gibson Works, Sheffield, No life No concierge No luxuries at all Ridiculous management fees!!! Rip you off! I have water pouring down the ...
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“They claim to be big enough to deliver, small enough ......”

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Oct 04,2019
Minithumbdown
By: 'Anita'
Oct 04,2019
2 people found
this helpful
They claim to be big enough to deliver, small enough to care, unfortunately they are too small to deliver and some of them largely don't care! Portfolio manager has to be chased several times before action is taken, more than 70% of outstanding issues are unresolved ...
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Comment on agent fees
Considering level of service fees are high
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“Fully reliable, competent and knowledgeable...”

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Mar 06,2019
Minithumbup
By: 'Martin'
Mar 06,2019
1 people found
this helpful
This company is such a breath of fresh air! They have just taken over from our previous agents, so organised thorough and helpful. Went through all our accounts, papers, service charges, flagged all the issues previous agents missed and are helping to fix them in ...
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“People and service oriented , exceptionally professional...”

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Feb 20,2019
Minithumbup
By: 'David'
Feb 20,2019
1 people found
this helpful
LBM is the way to go. our block has had so many issues: communal area burst pipe, communal garden issues, gate wasn't working..they fixed each and every one of them in a day's time! Excellent communicators, the gate wouldn't open at 2 am, I needed ...
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Comment on agent fees
Good
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“Highly recommended, pleasure to work with...”

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Feb 19,2019
Minithumbup
By: 'J.P.'
Feb 19,2019
1 people found
this helpful
The company is always so quick and efficient to resolve all the issues. They are true professionals indeed! We had a ghastly plumbing issue in the communal areas, it was taken care of within a day. Special thanks to the emergency staff working over the ...
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Comment on agent fees
Good
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“best company out there...”

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Feb 11,2019
Minithumbup
By: 'F.M'
Feb 11,2019
1 people found
this helpful
Very pleased with the services provided so far. We have been working with the company for a while now.. reliable and helpful, great at communication. Their emergency phone is a life saver in out-of-hours emergency situations....
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Comment on agent fees
Fair
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“Proactive and fantastic service...”

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Feb 07,2019
Minithumbup
By: 'Nicolas W'
Feb 07,2019
1 people found
this helpful
I have had an extremely pleasant experience with everyone in the LBM team. The company has a very proactive approach to management, they were upfront and transparent about their fees and are always very easy to contact. Overall, very satisfied! Nicolas...
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Comment on agent fees
Fair
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“Resident of NW3 Block...”

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Feb 07,2019
Minithumbup
By: 'Mrs T'
Feb 07,2019
1 people found
this helpful
London Block had inherited a block which was looked after less well in the past. Since they have joined they have changed the locks and are currently in process of fitting CCTV. Its a great building- if I'm honest didn't feel safest before the recent ...
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Comment on agent fees
Fees are high but its ok.
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“True professional, a very diligent and honest company...”

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Feb 04,2019
Minithumbup
By: 'A.B'
Feb 04,2019
2 people found
this helpful
When it comes to block management, there are always issues- tbat's why you need the company in the first place, to help you sort them. LBM has been helpful, understanding and efficient. I have dealt with 3 different members of the staff, the service is always ...
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Comment on agent fees
Fair and transparent
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“Steer well clear of LBM!...”

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Feb 01,2019
Minithumbdown
By: 'Septimus'
Feb 01,2019
26 people found
this helpful
Beware the “spin” and promises made when LBM tender for your business. Our experience showed their claimed “key” competences (financial management and communication) were significant weaknesses. For example, settlement of supplier invoices was often so delayed that notable late payment and other penalties were incurred – ...
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Comment on agent fees
Bad - expensive for the very poor service offered. Offloaded some of its duties to subcontractors and had them invoice us directly - hardly ethical behaviour!
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“Excellent management company...”

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Jan 25,2019
Minithumbup
By: 'Anne-Marie'
Jan 25,2019
1 people found
this helpful
They took over our block not too long ago, and what a difference! Very professional, excellent communication and attention to detail. Forever grateful for their flexibility during the take over....
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Comment on agent fees
Competetive
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“2+ years of management relationship, great service...”

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Jan 24,2019
Minithumbup
By: 'Mr Gupta'
Jan 24,2019
1 people found
this helpful
London block has been managing our building for 2+ years now. The service is very, very good. We have our own portfolio manager and usually work with Ben and Morven. Both extremely professional and helpful. Thank you for helping me out with the service charge query ...
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Comment on agent fees
Good
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“Proactive, strongly recommended...”

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Jan 24,2019
Minithumbup
By: 'Angelo C'
Jan 24,2019
1 people found
this helpful
I have been dealing personally with Morven for many years now. The service provided is great. Compared to my previous terrible experience with another agency, this company is good at communicating and problem solving. The company does more in a week than the previous one ...
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Comment on agent fees
Extremely reasonable
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“Despite changes in the company, the service is excellent...”

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Jan 23,2019
Minithumbup
By: 'Miss M'
Jan 23,2019
0 people found
this helpful
Our Block used to be managed by Jon Stock, who is now on a sabbatical. The change was not easy as we are used to having him as main point of contact but his team members, especially Alice, have been excellent and very efficient at ...
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Comment on agent fees
Reasonable, higher than others but at least they have no hidden costs
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By: Mari
Jan 23, 2019
View all comments (1)
Thank you very much for leaving such a lovely review, we greatly appreciate it. ...

“Timely service, good communication...”

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Jan 23,2019
Minithumbup
By: 'Mr W'
Jan 23,2019
0 people found
this helpful
The agency has been extremely good at communicating everything so far, they also deal with maintenance issues in a timely manner. Overall, very happy with the service provided....
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Comment on agent fees
Reasonable
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“Not fit for purpose...”

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Dec 20,2018
Minithumbdown
By: 'markwng'
Dec 20,2018
23 people found
this helpful
Unfortunately, LBM now manage my apartment block. I had a very simple noise complaint. Our block has a policy for these issues and it is LBM's responsibility to resolve. After chasing and chasing, LBM did nothing. Every time you email them you get an 'out ...
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Comment on agent fees
Bad
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“Stay well away...”

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Aug 06,2018
Minithumbdown
By: 'Avoid LBM !'
Aug 06,2018
46 people found
this helpful
This is the most incompetent management company it's ever been my misfortune to have anything to do with. They seem incapable of performing even the most basic management tasks. They labour under the misapprehension their job is to keep leaseholders under control, rather than actually ...
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Comment on agent fees
bad
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“London Block Management has been a breath of fresh air ......”

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Jan 03,2018
Minithumbup
By: 'The Chalk House'
Jan 03,2018
0 people found
this helpful
London Block Management has been a breath of fresh air since they replaced our previous managing agents in 2016. Violeta is a consummate professional: she's not only responsive but also pro-active and deals with everything quickly, to a high standard and with minimum fuss. Her ten ...
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Comment on agent fees
Reasonable
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“If this site allowed a zero star rating I would ......”

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Apr 03,2014
Minithumbdown
By: 'mrs-m'
Apr 03,2014
88 people found
this helpful
If this site allowed a zero star rating I would be giving that. Block management are without a doubt the worst management company we have ever encountered. Unfortunately the previous owners/directors of one of the flats chose them and now we are stuck with ...
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What agent could do to change your mind?
I won't change my mind after wasting about ‚£700 this year.
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“Although London Block Management have improved upon our appalling old ......”

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Feb 25,2013
Minithumbdown
By: 'Arthur Vanderlay'
Feb 25,2013
15 people found
this helpful
Although London Block Management have improved upon our appalling old agents, they have still focussed on ways of fobbing us off rather than actively managing our flat in the way one would expect. As a result they have been perfectly polite on the phone and ...
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“Have to agree with the others, complete waste of time. ......”

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Dec 23,2012
Minithumbdown
By: 'CP12'
Dec 23,2012
8 people found
this helpful
Have to agree with the others, complete waste of time. We have a new manager every few weeks so clearly the hapless staff feel similar...
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“worse than useless. After endless spin from them about how ......”

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Nov 30,2012
Minithumbdown
By: 'Cordell'
Nov 30,2012
76 people found
this helpful
worse than useless. After endless spin from them about how different they are to other agents and how many new blocks they get, they end up worse than any others I've come across! Work only for their chums on the director boards, the rest of ...
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“These conners manage our block in the loosest possible sense ......”

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Oct 18,2012
Minithumbdown
By: 'DD'
Oct 18,2012
79 people found
this helpful
These conners manage our block in the loosest possible sense as the lackeys for a few of their friends, can only assume kickbacks amongst them as their Sloaney attitude and pretentious ways mean they take no interest in the rest of us! Symbols of the ...
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Awards won by London Block Management Ltd, London N1 9PD


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