Exeter, EX1
4.4/5, 34 reviews
88% recommended
88% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
85% lettings fee satisfaction
Northwood - Visit Our Website

“AWFUL! STOLEN OUR MONEY ***...”

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Sep 11,2019
Minithumbdown
By: 'Toby Martin'
Sep 11,2019
0 people found
this helpful
NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one.
The day we signed our rental agreement we got the keys to the property and were surprised to see a sofa in our "unfurnished" house.
We asked northwood to take the sofa away because we had bought our own. they refused to do so and * who was very rude and abrupt and told us it was ' part furnished' despite being 'unfurnished' on the listing! We then lost 10% of the cost of our furniture as it had been made to order. We then spent 2 weeks trying to work out who our gas was with... we called northwood and were told "We think it's british gas" and it was on DD. after much confusion we discovered northwood were wrong and it was with E-on... not only that but it was also a pay meter which they didn't leave us a card for!
Shortly after getting that sorted our boiler then broke... Northwood left us waiting nearly 2 weeks without central heating whilst we had a new born baby in the house... disgusting! Luckily we had family who came to our aid and supplied us with electric heaters.
When we moved in there was also a leak under the sink each time the washing machine was used, we contacted northwood about this a few times and they never returned our calls, eventually after 4 attempts they said someone was coming out to the property to look at it.... but when the maintenance man arrived he said "Hi, * has sent me here to fit a shelf"... where that come from I'll never know... surprise surprise we never got this fixed and it remained even a year later!
We also had problems with damp in this property that we reported to northwood... bare in mind we had a new born in our house *they said the damp was caused by us and we should keep the windows open 24/7.****Although i wasn't expecting much from a person then sends a maintenance man to fit a shelf when you have a water leak **.
When we were served notice due to the owner wanting the property back me and my partner decided to leave early after all the trouble northwood caused us. We contacted the office to serve counter notice and the woman we spoke with agreed our check out date was 10/08/19. On the date we were due to leave northwood started acting dumb and pretended we never served counter notice.... they are now trying to steal our deposit
and charge us a month rent for a month we've not even been in the property! We complained to *** the director but she was just as unhelpful... she denied that any of her staff accepted our counter notice and was uninterested in looking into our complaint properly. ****when speaking with her on the phone she has been rude, abrupt and defensive. We now have to take legal action to get our money back. DON'T USE THIS COMPANY!
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Opening Hours
Address

Northwood
85 South Street
Exeter
Devon
EX1 1EQ
01392 435130

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 100% £142,000 £260,000
Lettings 75% 85% £450 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 3 7 1 8 0 3 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
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“Recommend...”

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Sep 21,2019
Minithumbup
By: 'Sally Anne'
Sep 21,2019
0 people found
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I have rented through Northwood Exeter for the past 2 years. Any issues have been dealt with well and quickly. Now leaving the house but would recommend them....
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“AWFUL! STOLEN OUR MONEY ***...”

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Sep 11,2019
Minithumbdown
By: 'Toby Martin'
Sep 11,2019
0 people found
this helpful
NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one. The day we signed our rental agreement we got the keys to the property and were surprised to see a sofa in our "unfurnished" house. ...
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“Thank you!...”

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Jun 06,2019
Minithumbup
By: 'Charlotte B'
Jun 06,2019
0 people found
this helpful
Buying and selling at the same time as a solo parent in full time work was daunting to say the least! The process was really stressful at times with inevitable bumps along the way but Tamsin really made it all much easier and worked so ...
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Comment on agent fees
They were the same as all the other local agencies.
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“Fantastic professional service...”

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Apr 26,2019
Minithumbup
By: 'Ash and Delilah colman'
Apr 26,2019
0 people found
this helpful
We've had bad experiences with estate agents...but we couldn't have been happier to go through the sales process with such fantastic people like mark Farrell and Tamsin Saunders...they both kept constant communication and always found time for us if any problems occurred...I ...
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Comment on agent fees
You get what you pay for...good
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“Excellent service , can't fault . Understanding of difficult circumstances...”

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Sep 11,2018
Minithumbup
By: 'Traceyc'
Sep 11,2018
1 people found
this helpful
Mark was very efficient and in my experience I would rate northwood as the best Estate agents in Exeter. Unfortunately for us things didn't turn out how we wanted due to our circumstances, but Mark was understanding which helped....
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Comment on agent fees
N/a
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“We would like to thank Mark for the professional service ......”

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Dec 07,2017
Minithumbup
By: 'Mr Robert & Sarah Fish'
Dec 07,2017
2 people found
this helpful
We would like to thank Mark for the professional service he provided with the sale of our house in Cullompton. He went above and beyond to help us out with the sale and made sure that any problems was resolved quickly. We have no problem ...
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Comment on agent fees
N/A as the fees were paid for by Persimmons. But if we were to put our house on the market in future that we would not be bothered about the fees as we would not go with anyone else.
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“I could not praise Northwood enough in particular Will Pring ......”

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Jul 09,2017
Minithumbup
By: 'Liam'
Jul 09,2017
0 people found
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I could not praise Northwood enough in particular Will Pring who we mainly dealt with, they have gone above and beyond looking after us during our tenancy! Everyone at Northwood were extremely friendly and easy to talk to, All problems were resolved fast and efficiently. ...
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“While renting a property in Exeter, we have mainly had ......”

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Jul 06,2017
Minithumbup
By: 'anonomous'
Jul 06,2017
0 people found
this helpful
While renting a property in Exeter, we have mainly had the pleasure of dealing with Will Pring, who has been incredible helpful over this year. He is friendly yet professional, reliable and punctual, and has dealt with any queries we have had imminently (even once ...
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“After being a client for 6 Years with Northwood (Torquay) my ......”

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Jun 26,2017
Minithumbdown
By: 'Mr X Terminator'
Jun 26,2017
4 people found
this helpful
After being a client for 6 Years with Northwood (Torquay) my business was transfered to the Exeter branch. As a landlord its important to have a housing agent that you can trust and they in turn look after your interests. This was the relationship I had ...
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Comment on agent fees
Bad for the service
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By: Michael Fredriksson
Jun 26, 2017
View all comments (1)
Hi. I am sorry that you are unhappy with the decision we made to hand the property back to you, Rental properties require maintenance regularly and we rely on professional guidance from contractors. If you wish to discuss this matter any further, please do not hesitate to contact me in the office. ...

“Mark at Northwood Exeter has been a godsend to us ......”

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May 23,2017
Minithumbup
By: 'Welsh couple'
May 23,2017
0 people found
this helpful
Mark at Northwood Exeter has been a godsend to us over the last couple of months. As first time buyers we had no idea what we were doing and Mark went above and beyond to help us with anything we needed, including bending over backwards ...
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By: Mark Farrell
Jun 29, 2017
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It was a real pleasure to assist you in buying your first home. Myself and the team at Northwood hope you will create many happy memories in the future. First time buyers like you make our job worth while doing, we hope to see you in the future when you are ready to find a bigger family home. All the very best, Mark and the Northwood Team. ...

“Recently completed on our commercial property. There had been some ......”

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Apr 06,2017
Minithumbup
By: 'Anon'
Apr 06,2017
1 people found
this helpful
Recently completed on our commercial property. There had been some complications, but throughout Northwood conducted the sale diligently and doggedly and kept us informed throughout. Well done to the negotiators....
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Comment on agent fees
Reasonable in the circumstances.
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“Avoid at all costs. Rude, unhelpful and worst of all ......”

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Nov 12,2016
Minithumbdown
By: 'Annonymous'
Nov 12,2016
3 people found
this helpful
Avoid at all costs. Rude, unhelpful and worst of all lie to your face. Accuse you of allsorts to make an excuse to leave you in the lurch. Calls are not recorded so can accuse you of allsorts. Most unpleasant bunch of people (especially Gail-unfit ...
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Comment on agent fees
The whole thing was a sham.
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“The whole team at Northwood consistently exceeded my expectations and ......”

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Sep 12,2016
Minithumbup
By: 'Anonymous'
Sep 12,2016
1 people found
this helpful
The whole team at Northwood consistently exceeded my expectations and impressed me very much with their efforts. We received friendly, professional and responsive service from all involved. Will Pring deserves a special mention for his positive attitude throughout, and his great communication- keeping us updated ...
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Comment on agent fees
Competitive fees.
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“Superb agents. If Carlsberg made estate agents! Can't praise them ......”

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Sep 01,2016
Minithumbup
By: 'Steve M'
Sep 01,2016
0 people found
this helpful
Superb agents. If Carlsberg made estate agents! Can't praise them enough. Lianna couldn't do enough for us. Always helpful a real pleasure to deal with. First time I've let a property and would absolutely recommend Northwood....
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Comment on agent fees
Exceptional
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“Rented a property out through Northwood and had a professional ......”

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Aug 26,2016
Minithumbup
By: 'Rob Lord'
Aug 26,2016
0 people found
this helpful
Rented a property out through Northwood and had a professional experience from start to finish. I had no hassle or problems, and their guaranteed rental scheme is excellent. Highly recommended....
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“Northwood of Torquay provided us with a very professional excellent ......”

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Aug 11,2016
Minithumbup
By: 'Mr Marshall'
Aug 11,2016
0 people found
this helpful
Northwood of Torquay provided us with a very professional excellent service. They went the extra mile to find a tenant and we would highly recommend them....
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“Will Pring advertised and had a sale agreed on my ......”

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Jul 22,2016
Minithumbup
By: 'Ant'
Jul 22,2016
0 people found
this helpful
Will Pring advertised and had a sale agreed on my house within 3 weeks above the market value. I would recommend this estate agent and in particular Mr Pring....
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Comment on agent fees
Fees were good compared to local competitors.
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“I have just received an interstellar service from both Gail ......”

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May 17,2016
Minithumbup
By: 'Mike Hancock'
May 17,2016
0 people found
this helpful
I have just received an interstellar service from both Gail and Michael in sorting out a tenancy agreement for me in a very tight time frame. This is the second time I have used Northwood to find a tenant for me, and on both occasions ...
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Comment on agent fees
Very reasonable fees given the level of service received.
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“I let my house through Northwood for 9 years and their ......”

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May 11,2016
Minithumbup
By: 'Landlord, then seller'
May 11,2016
0 people found
this helpful
I let my house through Northwood for 9 years and their service was faultless. Having moved away from the area, I always felt confident that the team at Exeter would take care of everything, leaving me to be a worry and hassle free landlord. The team ...
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Comment on agent fees
Comparable to others
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“We are property owners and in need of accommodation for ......”

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Mar 07,2016
Minithumbup
By: 'the temps'
Mar 07,2016
1 people found
this helpful
We are property owners and in need of accommodation for the next eight months or so, it seems we are not the most ideal tennants as property owners want people to stay longer term. So with this in mind we went to view a property ...
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Comment on agent fees
The agents fee is ‚£300.00 in comparison . expensive
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By: Simon Beck
Mar 07, 2016
View all comments (1)
We are sorry that you feel that your experience of Northwood was not as good as you would have wished. Without any specific information about the viewing in question, I cannot really comment about the facts that you raised. I would however like to reassure you that we aim to be as helpful and informative as possible when showing people around our properties. Please feel free to contact us to provide more detail about your specific complaint. Whilst we may not have the cheapest fees in the ar ...

“As a Landlady in the Torbay area I regularly use ......”

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Nov 26,2015
Minithumbup
By: 'Rosanne'
Nov 26,2015
0 people found
this helpful
As a Landlady in the Torbay area I regularly use Northwoods and have always found them to be polite and efficient in what they do. They always follow my instructions and always find me good quality tenants, carrying out all the necessary checks that need ...
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“Northwood Exeter's quality of service has been exceptional since day 1 ......”

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Nov 03,2015
Minithumbup
By: 'Jacopo'
Nov 03,2015
1 people found
this helpful
Northwood Exeter's quality of service has been exceptional since day 1 of our tenancy. I'm seriously impressed by their promptness and sheer speed in helping us settle in. I've rented in and outside of the UK and I've yet to see a better agency....
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“All members of the staff were polite and friendly. Sometimes ......”

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Oct 28,2015
Minithumbup
By: 'Roy Dinshaw'
Oct 28,2015
1 people found
this helpful
All members of the staff were polite and friendly. Sometimes difficult to make contact on the telephone. But personal visits to the office were always met with a smile and a Christian name greeting. Cannot fault their very professional working practice. I wish the company ...
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“I have experienced many agents during the days I was ......”

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Sep 20,2015
Minithumbup
By: 'C Z'
Sep 20,2015
0 people found
this helpful
I have experienced many agents during the days I was looking for a property to rent, Northwood in Exeter is the most impressive and pleasant. All the staff are friendly and efficient, which makes you assured and feel at home. Their fees are fair as ...
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“We have been with this Office for 4 years. During this ......”

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May 25,2015
Minithumbup
By: 'Mrs S. Perry'
May 25,2015
1 people found
this helpful
We have been with this Office for 4 years. During this time Simon Beck has provided very friendly and efficient service....
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Comment on agent fees
Satisfactory
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com
Last updated at 5:17 PM 23/04/2015 by allAgents

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Branch - Exeter, EX1