They are all rude - they treat you like rubbish. I was loyal to them but when I needed them they just made things worse. They dont seem interested when showing you around. Landlords avoid this company. They put up a let board on a house that wasnt let, and took so long to sort out some basic references. They are poor communicators. Avoid.
What agent could do to change your mind?
They need to learn that the tenants are their customers too. They need to learn some basic customer service skills. - and I have met alot of people which share my opinion, some of which are landlords with you.