We used them when they were called Wates. Not too bad and we bough our house through them. They slowly went from bad to worse. I got them to rent a flat for me ... they do aboslutely nothing and shamelessly charge for anything possible.
I have so many things dont know where to start - the staff absolutely dont care. Unprofessional and dont understand customer service. Not sure how they are in business ... they should (and will go under) and it wont be long.