My family and also a close friend have had the unfortunate experience of dealing with this agent. John Mellor himself is particularly rude when dealing with customer concerns. The firm needs to rethink what \'Agent\' means in respect to how they work with the customer. They certainly will not go out of their way to help a sale go through and are particularly unconcerned with the difficulties faced by elderly and vulnerable customers. Avoid.
What agent could do to change your mind?
Listened to concerns an shown some common decency when dealing with elderly customers who may not understand what is required. True professionals are courteous and empathetic with those they encounter.