Lomond Letting Ltd
Helensburgh, G84
4.6/5, 50 reviews
82% recommended
89% lettings valuation accuracy
93% lettings fee satisfaction



Property Features


“Lomond Lettings found me the perfect rental p......”

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Sep 08,2019
Minithumbup
By: 'Sarah'
Sep 08,2019
0 people found
this helpful
Lomond Lettings found me the perfect rental property for a work secondment to Glasgow. From start to finish the service provided was efficient and painless and the whole team in Helensburgh have continued with the excellent service throughout my tenancy. I can highly recommend
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Opening Hours
Address

Lomond Letting Ltd
68 East Clyde Street
Helensburgh
Argyll and Bute
G84 7PG
01436268151

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 89% 93% £350 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 1 18 4 0 0 0 0 0 4
Areas covered
  • G84
  • G83
  • G82
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL TDS
Latest Properties

No Properties

“Great viewing, very helpful and proffesional......”

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Mar 25,2024
Minithumbdown
By: 'Paul'
Mar 25,2024
0 people found
this helpful
Great viewing, very helpful and proffesional Very informative and very knowlegeable around property and process...
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“Chris is excellent in his role in showing us ......”

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Mar 21,2024
Minithumbdown
chris
By: 'Sarina'
Mar 21,2024
0 people found
this helpful
Chris is excellent in his role in showing us the apartment. Very friendly and knows the area well!...
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“Very good customer service. Chris from Lomond......”

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Mar 05,2024
Minithumbup
Christopher
By: 'LeahNelson'
Mar 05,2024
0 people found
this helpful
Very good customer service. Chris from Lomond Lettings was polite, efficient and friendly. He talked through the process and showed me around the property....
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“Chris showed me around an amazing property an......”

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Mar 01,2024
Minithumbdown
Christopher
By: 'Barry'
Mar 01,2024
0 people found
this helpful
Chris showed me around an amazing property and was extremely helpful and charismatic could not reccomend him any higher....
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“Silverhills...”

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Feb 27,2024
Minithumbdown
By: 'Claire'
Feb 27,2024
0 people found
this helpful
Agent was brilliant. Showed us around a couple of houses, was very professional, kind and polite. He also had all the answers to our questions....
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“I sought the help of Lomond Letting (Helensburgh) for my ......”

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May 22,2023
Minithumbup
Renee
By: 'Rosneathian'
May 22,2023
0 people found
this helpful
I sought the help of Lomond Letting (Helensburgh) for my small chalet on Rosneath peninsula. It's in a quiet location overlooking Loch Long. I began with the belief that it would appeal to certain types of tenant. This was a proposition that needed testing. Craig ...
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Comment on agent fees
Good.
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“A helpful and friendly team who provide good ......”

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Apr 27,2023
Minithumbup
By: 'Liam McKervey'
Apr 27,2023
0 people found
this helpful
A helpful and friendly team who provide good service and support. Any support or repair requests are dealt with quickly and in a professional manner....
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“Rent always paid into my account within a cou......”

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Dec 14,2022
Minithumbup
By: 'Marion'
Dec 14,2022
0 people found
this helpful
Rent always paid into my account within a couple of days after the agent has received it. Staff always very efficient, friendly and on the ball....
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“Muir - Landlord Helensburgh...”

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Dec 06,2022
Minithumbup
Victoria
By: 'Muir'
Dec 06,2022
0 people found
this helpful
We engaged with a couple of agents when we were in process of letting our flat. Lomond were by far the best to deal with from the outset, their support was invaluable over the last 4 years, they looked after us very well. We wish them ...
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“After many years with Lomond Letting, we were......”

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Dec 04,2022
Minithumbdown
By: 'Anne'
Dec 04,2022
0 people found
this helpful
After many years with Lomond Letting, we were totally let down when we made a decision to sell our house . We were told to get on with it ourselves they would not get involved with any side of it at all. Which made it very ...
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By: Craig Johnston
Dec 08, 2022
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Thank you for your unfortunate and unwarranted review which I will elaborate on in detail based on your comments, whilst also offering our perspective on the situation. ‘we were totally let down when we made a decision to sell our house . We were told to get on with it ourselves they would not get involved with any side of it at all.’ As you are aware, we are letting agents and not estate agents. We cannot decide who you wish to represent the sale of your property, and being letting a ...

“Amazing service! I viewed a property during h......”

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Oct 14,2022
Minithumbup
Victoria
By: 'Jamie'
Oct 14,2022
0 people found
this helpful
Amazing service! I viewed a property during hours that suited me. Loved the property and the excellent service during the viewing. Chris answered all my queries and the office staff were courteous and efficient. Brilliant...
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“Courteous & Slick service...”

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Jul 02,2022
Minithumbup
By: 'Lynn'
Jul 02,2022
0 people found
this helpful
Courteous, informative. Call to office was answered quickly and booking was easily made with confirmation email being received about appt. At Flat, agent was friendly, courteous & informative. Slick service....
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“Property Letting....”

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Sep 16,2021
Minithumbup
Renee
By: 'David McCallum'
Sep 16,2021
0 people found
this helpful
Property Letting. My wife and I are renting for the 1st time having sold our property and had a certain time pressure to secure a letting. Craig was so positive from our 1st contact, understood our requirements and matched us to a property that matched. ...
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“Me and my partner went to Lomond Letting afte......”

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Nov 20,2020
Minithumbup
Victoria
By: 'Jamie'
Nov 20,2020
1 people found
this helpful
Me and my partner went to Lomond Letting after being let down from previous properties. They have been amazing and so supportive to us even though we managed to get a property elsewhere. The kindness, respect and friendly advice given to us was amazing and ...
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“Great independent letting agent, very helpful......”

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Nov 05,2020
Minithumbup
Craig
By: 'ROSS'
Nov 05,2020
0 people found
this helpful
Great independent letting agent, very helpful at sorting/ escalating issues for us in the 2 years in our properly - thanks again....
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“Fantastic Viewing experience...”

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Aug 31,2020
Minithumbup
Christopher
By: 'Rory'
Aug 31,2020
0 people found
this helpful
Fantastic letting company, prompt responses, considerate and highly recommended. Met Chris at the property, i was running a tad late but waited for my arrival. On entering the viewing, he was professional, curtious, funny and gave good banter! Very knowledgeable both of the property and ...
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“Although we reluctantly decided to not rent t......”

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Aug 05,2020
Minithumbup
Victoria
By: 'Olive'
Aug 05,2020
0 people found
this helpful
Although we reluctantly decided to not rent the house we viewed, for reasons of logistical problems with the distance we'd face in the move itself, we found the Lomond Letting agency to be first rate. They kept us up to date in all ways and ...
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“A very professional, friendly and helpful team...”

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Nov 08,2019
Minithumbup
Craig
By: 'Moira'
Nov 08,2019
0 people found
this helpful
Lomond Letting has been managing my rental property for over 6 years now. During that time I have found them to be efficient, professional, helpful and at a reasonable cost. My mind is always at rest as I know any issues, arising in the property, will ...
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“Efficient and diligent, we rent out our prope......”

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Oct 24,2019
Minithumbup
Craig
By: 'Janette'
Oct 24,2019
0 people found
this helpful
Efficient and diligent, we rent out our property and are happy with the services provided. Any problems have been dealt with speedily and professionally....
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“Best in town....”

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Oct 22,2019
Minithumbup
Craig
By: 'Tommy'
Oct 22,2019
0 people found
this helpful
I've dealt with several agents in the town, both as a landlord and as a contractor. (I'd love to name and shame:-)) Lomond Letting are the only one I'd have any faith in. I've been with them for about four years, I'm sure my ...
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“Bang on...”

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Oct 22,2019
Minithumbup
Renee
By: 'Paul'
Oct 22,2019
0 people found
this helpful
Bang on to deal with ,Renee is always on the ball as are the rest of the team . Never had a problem with anyone and always get treated very well....
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“Been using Lomond Lettings for at least 5 yea......”

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Oct 22,2019
Minithumbup
Renee
By: 'Louise'
Oct 22,2019
0 people found
this helpful
Been using Lomond Lettings for at least 5 years. Always found them very professional and organised. If any of my properties need attention they are very quick to act on this....
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“Lomond Lettings found me the perfect rental p......”

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Sep 08,2019
Minithumbup
By: 'Sarah'
Sep 08,2019
0 people found
this helpful
Lomond Lettings found me the perfect rental property for a work secondment to Glasgow. From start to finish the service provided was efficient and painless and the whole team in Helensburgh have continued with the excellent service throughout my tenancy. I can highly recommend...
read full review
Was this helpful? Yes

“Very competent and professional company...”

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Jul 30,2019
Minithumbup
Renee
By: 'Roger'
Jul 30,2019
0 people found
this helpful
Very competent and professional company to deal with. At all times the owner is dealt with quickly. No nonsense company and know the market and whats needed to get good tenants that meet the accommodation requirements. Not hesitate to use again in this area (we ...
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By: mr craig a johnston
Jul 30, 2019
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Thank you for your review Mr Swales. It was a pleasure dealing with such an efficient Landlord and we look forward to working together in future if the opportunity presents itself. ...

“Landlord...”

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Apr 27,2019
Minithumbup
Renee
By: 'Tracy'
Apr 27,2019
0 people found
this helpful
I have nothing but praise for this company. I had been with a different agent and Lomond letting was recommended to me. I wish I'd known about them when I first rented out my property 3 years ago. I could've saved myself a lot of stress. ...
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Comment on agent fees
Fees are fair.
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“Kiss goodbye to full deposit...”

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Apr 12,2019
Minithumbdown
By: 'Never'
Apr 12,2019
0 people found
this helpful
Tenancy period ok. Repair times slow. Deposit never fully back. For exampole.Took £25 for mini valet on floors. Only for plasters and decorates to go in and work. So when did the mini valet take place b4 or after work. Later more like it....
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By: Renee Anderson
Apr 12, 2019
View all comments (1)
Deposit claim was put through SDS for broken glass door and cleaning of laminate flooring as items such as kirby's, coins, fluff, soiled areas and even a Balloon were present. Tenant disputed claim, adjudicators awarded claim to the agent based on the sufficient evidence presented. All was done in line with Legislation. Such as shame you feel the need to try and slander our company based on your wrong doing. ...

“Wonderful viewing....”

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Apr 04,2019
Minithumbup
Christopher
By: 'Shanna'
Apr 04,2019
0 people found
this helpful
My partner and I went for a viewing today and was met by Chris who was just a delight. He gave us all the information we needed and was even surprised with how the property look himself. Chris was so friendly and nice to get ...
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Comment on agent fees
Six weeks deposit are put into a scheme and can be claimed back which is fair.
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“quality business...”

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Mar 22,2019
Minithumbup
Craig
By: 'Ronnie'
Mar 22,2019
0 people found
this helpful
LOMOND LETTING LTD have a good reputation in helensburgh for running a professional business all the staff from Craig Renee and Victoria could not be more helpful...
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Comment on agent fees
fees are very reasonable
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By: mr craig a johnston
Mar 25, 2019
View all comments (1)
Thank you for your review Ronnie. It has been a pleasure doing business with you :) ...

“Excellent service & Very Efficient...”

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Nov 07,2018
Minithumbup
Craig
By: 'Steven'
Nov 07,2018
0 people found
this helpful
I have been a landlord with Lomond Letting for some 9 months now and have found the company to be excellent. The staff are always polite and efficient. Any matter, whether large or small, is dealt with quickly and their rapport with my tenants is second ...
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Comment on agent fees
Fees are the market norm. I did do a lot of research and diligence before finally deciding to use this agent and I must admit I am really glad that I did
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“Very professional...”

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Jul 10,2018
Minithumbup
By: 'CAC'
Jul 10,2018
0 people found
this helpful
I've been a landlord for two years and very pleased with the service provided. Craig and his team are all doing a great job....
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Comment on agent fees
fees are fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints must be in writing.
Step 1: Please contact Lomond Letting Ltd (by letter or email), headed F.A.O. Mrs R Anderson, with the details of your complaint, setting out the reasons for your complaint, jointly with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.
Step 2: We are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.
Step 3: We will review your complaint and provide you with a formal written outcome of our investigation within 10 working days of receiving the complaint.
Step 4: If you are not satisfied with the outcome set by Lomond Letting Ltd in writing, you may write/email our company at the details listed below and ask for a review of the outcome to the “Board of Directors”, and we will carry out a further separate assessment of your complaint, resulting in a Final Response which will be sent to you within 15 working days upon receipt of your request for a review on the matter.
Step 5: If you are still not satisfied with our Final Response, then you may refer the complaint to Scottish Association of Landlords whose details are below. You must refer your complaint to the Scottish Association of Landlords:


Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road

Edinburgh
EH7 4LZ
Tel: 0131 564 0100
Last updated at 12:52 PM 06/09/2017 by Craig Johnston

Awards won by Lomond Letting Ltd, Helensburgh G84 7PG



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