Terrible Letting agents. Incompetent does not even come close to describing them. when paid by Landlord to send a gardener to tidy garden, they sent an unprofessional who ruined it. They failed to do an inventory or check in inspection and instead sent one for previous tenant dated back in 2010 and expected us to sign that. They lied about being a member of the NAEA both in verbally and in writing on their website and paperwork. When told they would be reported to the Property Ombudsman, the manager took it upon himself to phone us up being abusive and threatening. They won\'t take responsibility for their mistakes, the manager outright refuses to pay any compensation and acts as though he believes he is above the law. He avoids trying to put anything in writing but when he does he makes a complete fool of himself. When asked for a date and time in writing to come to the property to collect the keys, his response was "Thanks for the invite but I\'ll be washing my hair" I would not recommend this company to anybody. avoid at all costs. They will break the Law and Harass you and Lie to you and make you out to be the Lier\'s to cover there own backs. They will make your life\'s Hell like they did to us and Con you out of Money. They are a Big Joke just be Careful STAY AWAY there are better Letting Agents out there.
What agent could do to change your mind?
They could have been Honest and told the Truth and Not lied and made are Life\'s Hell for 8 Months it\'s a joke that they think they can get away with doing this to Good People.