“Avoid, they will try and cheat you....”
2 Star Review
Sep 06,2019
By:
'wN'
Sep 06,2019
Branch: Cardiff, 22 Senghenydd Road
Services: Lettings (as a Tenant)
Rent PCM: £1005
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 22 Senghenydd Road
Lettings (as a Tenant)
Rent PCM: £1005
Postcode: CF24
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When we moved in to our flat in July, it was an absolute mess. Broken floor boards, beds, random nails sticking out of the floor. Also they claimed to have cleaned the flat when it clearly hadn't been cleaned, in which they hired their own cleaner after 3 weeks of moving in already. We reported the issues straight away. It took well over 3 months to sort this out, with a lot of back and forth visits in person to the agency building.
One thing I will say is that the maintenance guys who actually do the maintenance are fine. And also we found that Martin was the most helpful, alongside with Kate/Kath?
During the time after the initial 3 months, Martin looked after us very well and made sure our issues were sorted asap. We had no issues.
Coming to the end of the tenancy, as part of our contract agreement we had to hire a professional cleaner. This was no problem for us, and all we had to do was make sure to do take a picture and send the receipt or give it to the agency in person. We gave them the receipt in person, in which they claimed to have "lost" it and TRIED to charge us for the fee of not hiring a professional cleaner. Sent us a "final warning" email even though we had not had any warnings after our tenancy ended, and tried to put the blame on us except there's such things called backup's of receipts.
If I hadn't had a good experience with Martin, this would have been 1 star. I'd avoid either way.
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