Letsmove Residential
Wallsend, NE28
1/5, 2 reviews
0% recommended
100% sales valuation accuracy
100% sales fee satisfaction

“Avoid at all costs!!...”

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Sep 05,2019
Minithumbdown
By: 'Gareth Stott'
Sep 05,2019
0 people found
this helpful
Where do I start? Started the process by paying a £540 ‘reservation fee’ for a new build rental in January. Advised the property would be ready by Spring 2019. Minimal contact for many months, constantly chasing, left my mobile number at least 6 times for updates. Got to the point I had to visit the actual site after being given a ‘no update as yet’ phone call. Had more info from the site than the estate agent, which says everything. Finally on 30th August, received a call to say I could move in on 2nd September, the keys and moving packs were being prepared and I’d receive a call Monday to arrange an appointment. Monday, no call, chased them and advised they would chase up missing paperwork and call me back (didn’t happen) Tuesday, called to chase, advised still awaiting paperwork, they would chase up and call me back (surprise surprise, didn’t happen) Wednesday, was given keys by the site as bed was being delivered. Surprisingly, Graham, the director arrived, advised they were still missing paperwork but would let me sign(???) went down to sign where lo and behold, all the missing paperwork was in my pack!!! Signed the tenancy agreement and paid £950 (one months rent and deposit) and asked when my reservation fee would be refunded or would be taken off my monthly rent (checked online and seems to be refunded within 7-10 working days) and here’s the kicker.... advised it wouldn’t be refunded!!! Asked why it wasn’t being refunded as I have taken the property. The girl behind the desk started to say it was for fees but seemed to stop herself (remembering agency fees to be paid by tenants was stopped on 1st June this year) and now the key I was given doesn’t fit the lobby door so now have to go through the patio doors!!!! I think I’ve just about covered the nightmare of the last 8 months, but I’m sure I’ll remember other things. I’ll be send this complaint regarding my reservation fee to their head office first of all, and if I have no joy, it’ll be onto Trading Standards and the Property Ombudsman.
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Opening Hours
Address

Letsmove Residential
10 High Street East
Wallsend
Tyne and Wear
NE28 8PQ
01912626514

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 1 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Avoid at all costs!!...”

Share on :
Sep 05,2019
Minithumbdown
By: 'Gareth Stott'
Sep 05,2019
0 people found
this helpful
Where do I start? Started the process by paying a £540 ‘reservation fee’ for a new build rental in January. Advised the property would be ready by Spring 2019. Minimal contact for many months, constantly chasing, left my mobile number at least 6 times for updates. Got to ...
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“Return of Deposit...”

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Mar 01,2019
Minithumbdown
By: 'Kathleen'
Mar 01,2019
1 people found
this helpful
I am a landlord and Letsmove rented our property to tenants who trashed the place. I was told that Letmove secured the deposit with the DPS with our permission. I asked Letmove to return the deposit to me because it cost more than £3000 to get ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Letsmove Residential, Wallsend NE28 8PQ


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