100% sales valuation accuracy
100% sales fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Sep 05,2019
Sep 05,2019
1
people found
this helpful
this helpful
Where do I start? Started the process by paying a £540 ‘reservation fee’ for a new build rental in January. Advised the property would be ready by Spring 2019. Minimal contact for many months, constantly chasing, left my mobile number at least 6 times for updates. Got to the point I had to visit the actual site after being given a ‘no update as yet’ phone call. Had more info from the site than the estate agent, which says everything. Finally on 30th August, received a call to say I could move in on 2nd September, the keys and moving packs were being prepared and I’d receive a call Monday to arrange an appointment. Monday, no call, chased them and advised they would chase up missing paperwork and call me back (didn’t happen) Tuesday, called to chase, advised still awaiting paperwork, they would chase up and call me back (surprise surprise, didn’t happen) Wednesday, was given keys by the site as bed was being delivered. Surprisingly, Graham, the director arrived, advised they were still missing paperwork but would let me sign(???) went down to sign where lo and behold, all the missing paperwork was in my pack!!! Signed the tenancy agreement and paid £950 (one months rent and deposit) and asked when my reservation fee would be refunded or would be taken off my monthly rent (checked online and seems to be refunded within 7-10 working days) and here’s the kicker.... advised it wouldn’t be refunded!!! Asked why it wasn’t being refunded as I have taken the property. The girl behind the desk started to say it was for fees but seemed to stop herself (remembering agency fees to be paid by tenants was stopped on 1st June this year) and now the key I was given doesn’t fit the lobby door so now have to go through the patio doors!!!! I think I’ve just about covered the nightmare of the last 8 months, but I’m sure I’ll remember other things. I’ll be send this complaint regarding my reservation fee to their head office first of all, and if I have no joy, it’ll be onto Trading Standards and the Property Ombudsman.
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Latest Reviews
3rd Feb 2023
reviewed by 'Jonathan Thomas'
8th Dec 2020
reviewed by 'dave'
11th Nov 2020
reviewed by 'Hannah'
16th Sep 2020
reviewed by 'Euan'
Opening Hours
Address
Letsmove Residential
10 High Street East
Wallsend
Tyne and Wear
NE28 8PQ
01912626514
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £65,000 | £139,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 5 | 0 | 3 | 1 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 03,2023
Feb 03,2023
0
people found
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I signed an agent contract with Letsmove to 'manage' a property that I own. Unfortunately, they never fulfilled this at all as the service provided was abysmal with numerous issues including:
• Constantly having to chase them each month for rent contractually due to me. They ...
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Apr 12,2021
Apr 12,2021
0
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Terrible service, directed by a terrible person.... from several Accounting errors that left me massively out of pocket, Lost keys and 'we forgot to tell you he is not moving in anymore'
The arrogance of the Director who ignores emails won't call back etc. despite ...
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Dec 12,2020
Dec 12,2020
5
people found
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Terrible experience with agency, not taking calls nor responding to emails, attitude were bad. Trying to email them multiple times to get my deposit back but obviously customer service non existence...
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Dec 08,2020
Dec 08,2020
2
people found
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Please do not trust these people with your property
the worst experience I ever had with any office in any trade.
very poor in every department in every way...
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Nov 11,2020
Nov 11,2020
1
people found
this helpful
this helpful
I’ve used Letsmove as my Managing Agent for a number of years and have recommended them to several family and friends. I’ve used larger corporates in the past and found it frustrating that you get passed pillar to post. Keep up the great ...
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Sep 16,2020
Sep 16,2020
4
people found
this helpful
this helpful
Words can't express the level of distain I have for this company. Service is non existent, the owner is a barefaced liar on a good day. There appears to be a culture of do what you can to get them in the door then forget ...
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Sep 07,2020
Sep 07,2020
0
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Recently sold my house through Letsmove. Great service. Proactive staff and very approachable. Would highly recommend them to anyone who is considering selling their home....
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Aug 29,2020
Aug 29,2020
0
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Could not recommend this company enough! Gordon and Lucy are by far the best in the industry for their professionalism and communication. I was so stressed and sick of the selling process with a local company and from the moment I contacted them i wish ...
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Nov 11,2019
Nov 11,2019
2
people found
this helpful
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I paid 120 Pounds deposit for secure a house in the same day when i see it and after that i realises that property’s it was fully of fleas.i asked for refund and they told me they would refund me ,I give them card ...
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Sep 05,2019
Sep 05,2019
1
people found
this helpful
this helpful
Where do I start? Started the process by paying a £540 ‘reservation fee’ for a new build rental in January. Advised the property would be ready by Spring 2019. Minimal contact for many months, constantly chasing, left my mobile number at least 6 times for updates. Got to ...
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Mar 01,2019
Mar 01,2019
4
people found
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I am a landlord and Letsmove rented our property to tenants who trashed the place. I was told that Letmove secured the deposit with the DPS with our permission. I asked Letmove to return the deposit to me because it cost more than £3000 to get ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
