Gareth James Property
Queens Road and New Cross, London, SE15
3.8/5, 10 reviews
70% recommended
100% sales valuation accuracy
100% sales fee satisfaction

“BEWARE - Don't make the same mistake we did r......”

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Sep 05,2019
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By: 'Georgia Smith'
Sep 05,2019
1 people found
this helpful
BEWARE - Don't make the same mistake we did renting through this company. Only out to make as much money from you as possible!

There is a reason, Gareth James prioritise being a 'student housing' client basis. Its because they're able to get away with overcrowding, the naivety of first time renters new to London, taking large deposits without question as students have a 'bad reputation' so everyone will assume its because they've recked it. They then clearly use the deposits to fund more properties and maximise income over quality of how these tenants are living.

Where do I start with our rental...
On looking round the potential rental, Gareth James are all smiles and promises of how great of landlords they are and how they're 'not like the bad guys', when infant they're much much worse. Once that contract is signed, expect pretty much 0 contact from them unless its a reminder every month before your rent is due, that without doubt will send on the dot.

When trying to report serious issues over the year tenancy, every single time you call you're passed from person to person, with no one able to resolve anything. On occasions the staff even laugh to each other in the background while you're explaining the issue. Our boiler was broken for 4 MONTHS over Christmas, not at all the time period you want to be having an ice cold shower before work. On calling over 5 times and emailing numerous occasions, I had to resort to calling the council, who dealt with the issue within 5 days.

The house was completely infested with mice and in the worst condition Ive personally ever had to live in. Theres no living rooms in a lot of Gareth James properties as they prioritise getting more people and more money over the tenants actual wellbeing. The whole house was covered in severe mould that was giving us all breathing difficulties. The stove was broken on the day we moved in, and we were informed instead of it being fixed we should just use a lighter!!

Gareth James had the audacity at the end of the tenancy, after all the problems we occurred and having to contact the council numerous times as they wouldn't fix a thing, to then try and take the whole deposit.

I've made a short video of clips of the property's condition at the START of the tenancy, to show how horrendous It is that they wanted to take our £3000 Deposit at the end for a CLEANING FEE!!. There was a lot more charges to the deposit on leaving that mysteriously all disappeared when we sent Gareth James all the evidence we had on them. For example an £10 Ikea shelf, that we thankfully have a video of falling off the wall with a mear touch. This shelf was so badly put up it fell off the wall, and we actually thankfully had video evidence. Gareth James being the money grabbing scammers they are, tried to charge us £150! for that tiny Ikea £10 basic shelf. They also insisted we paid for new carpets throughout the building costing upwards of £800!!! I know for a fact there are students already moved into that property so I only assume that money would have been pocketed as those carpets hadn't been changed for 20 years!!

My biggest advice, would be to take a video of the whole property on arrival, as god forbid you end up having them as your landlords, they will try and take as much of the deposit at the end as they can, for things that were there on your arrival.

They're complete scammers and thankfully we got the majority of the money back after going through a very lengthy process to do so, one Gareth James hopes you won't have time to do.

After a year living in this nightmare house, that damaged my health and my mental wellbeing I am now renting through a much better company in an amazing house in Peckham. There are much better landlords around Peckham so please don't feel you have to accept going with someone as awful as Gareth James, you will regret it after the contract is signed and you can't get away.

Here is the video we had to send to the Deposit company to show the condition, Gareth James supposedly 'amazing house' was in at the start. This is a £3200 a month house, Gareth James believe is worth that....
https://www.youtube.com/watch?v=u3abiYThAz8
Was this helpful? Yes
By: Zohra Huda
Sep 09, 2019
Hello Georgia.

Firstly, thank you for your email – we appreciate all feedback – and it’s great to hear that you are happy in your new home. However, we are very disappointed and surprised by your review as we are focused on delivering an excellent service to all our tenants and landlords, reflected In our 8.9 Trustpilot score and British Property Gold Award.

We would very much welcome the opportunity to discuss what we didn’t get right for you. Unfortunately the link you sent that would allow us to identify the property and respond more fully isn’t valid. More significantly, we have no recent (last 12 months) move outs of tenants with your name and these sort of problems in fully managed properties on record. Therefore it is very difficult to comment on some of the particular issues you raised.

That said, after such a negative critique, I would like to make a number of observations and clarifications for anyone reading this.

• All properties that Gareth James Property let, whether fully managed or let only, have to be compliant with all legislation e,g, gas safety, EIPC, or properties of high multiple occupany (HMOs). Proof is demanded of this.

• Gareth James Property Ltd is not a landlord of any property. The Agency works with both landlords and tenants, depending on the service required, on finding and /or managing properties. We use an industry leading application, Fixed Flow, where tenants can log calls 24/7 with numbers provided for emergencies, such as gas leaks.

• All properties are available to view, before any tenant agrees to take them on.

• Neither the landlord or Gareth James Property retain or have any access to the security deposit. Legally, the deposit has to be passed to a Government Approved Agency, such as the TDS. Should there be any dispute between landlord and tenants regarding deposit deductions, the inventory reports and any supporting documentation from landlord and tenants are referred to and ruled on by the TDS. Gareth James Property nor the landlord have any control over how the TDS make their decision, but we always abide by this ruling and recommend that all interested parties also adhere to it. If either landlord or tenant are not happy with the TDS decision, they both have the right to take this further through the law courts.

• Gareth James Property can find no record of any council involvement regarding rodent infestation in any properties that we manage. If a tenant logs a call regarding rodents it is recommended that they initially try to ameliorate the issue and then contractors will be engaged. This may require more than one visit, depending on the scale of the issue.

• If any of the heating appliances in a fully managed property have issues, Gareth James Property will arrange for engineers to go and fix/replace as necessary. Some issues can be more difficult to diagnose and may take several visits to fix or await different parts. Gareth James Property understands this inconveniences tenants and aims is to facilitate repairs as quickly as possible.

• Legislation and procedure aside, our dedicated Property Management team work hard, every day (including Sundays) to ensure that all our clients (both landlords and tenants) are treated with respect and empathy. Please see some of their 5 star reviews here https://uk.trustpilot.com/review/garethjames.com?utm_medium=trustbox&utm_source=TrustBoxBasic&utm_campaign=free

Many thanks,

Zohra Huda - Marketing Manager, Gareth James Property.

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Opening Hours
Address

Gareth James Property
181 Queens Road
Peckham,London
Greater London
SE15 2ND
02076352070

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £295,000 £415,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 3 3 0 0 0 0 0
Areas covered
  • SE15
  • SE4
  • SE14
  • SE1
  • SE5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA
Latest Properties

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“BEWARE - Don't make the same mistake we did r......”

Share on :
Sep 05,2019
Minithumbdown
By: 'Georgia Smith'
Sep 05,2019
1 people found
this helpful
BEWARE - Don't make the same mistake we did renting through this company. Only out to make as much money from you as possible! There is a reason, Gareth James prioritise being a 'student housing' client basis. Its because they're able to get away with ...
read full review
Was this helpful? Yes
By: Zohra Huda
Sep 09, 2019
View all comments (1)
Hello Georgia. Firstly, thank you for your email – we appreciate all feedback – and it’s great to hear that you are happy in your new home. However, we are very disappointed and surprised by your review as we are focused on delivering an excellent service to all our tenants and landlords, reflected In our 8.9 Trustpilot score and British Property Gold Award. We would very much welcome the opportunity to discuss what we didn’t get right for you. Unfortunately the link you sent ...

“Worst estate agent you can ever meet with.....”

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Nov 16,2018
Minithumbdown
By: 'Chiachi Lai'
Nov 16,2018
0 people found
this helpful
We rented a flat through them on Jan. 2017. Back in the time, we need to move in in a very short time and was really close to Christmas season. The sale is very enthusiastic to helped us settle down even there was few issues in ...
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Comment on agent fees
Charge £200 for renew exactly the same contract. If you want their helps to rent new property they would charge you again the referencing fee even you just renew the contract with them 6 months ago.
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By: Zohra Huda
Nov 21, 2018
View all comments (1)
Hello Chiachi Lai. Thank you for providing a review of tenancy that Gareth James arranged between you and the Landlord of the rental property. Firstly, may I say how surprised and sorry I am that you feel your experience with our Property Management team wasn't as positive as expected. I have reviewed the points you have made with the Property Management team and we are all concerned that we didn't articulate to you, as clearly as we might have done, what our remit and our ability to ex ...

“Lucretia was very helpful from start to finish and made ......”

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Mar 07,2018
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By: 'San'
Mar 07,2018
0 people found
this helpful
Lucretia was very helpful from start to finish and made our move-in the smoothest transition we have ever experienced in our years of renting....
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“Worst agency I have ever dealt with. The agency increased ......”

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Nov 17,2016
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By: 'Mary'
Nov 17,2016
1 people found
this helpful
Worst agency I have ever dealt with. The agency increased the rent on the day of moving in without prior agreement. I would not recommend to use....
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Comment on agent fees
Extortionate fees. Theres no constant for what they charge.
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“Everyone at Gareth James Property are very friendly, helpful and ......”

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Mar 15,2016
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Esther
By: 'Gareth James'
Mar 15,2016
0 people found
this helpful
Everyone at Gareth James Property are very friendly, helpful and professional. I dealt with a number of staff who all new and could help with information on my properties to rent. It's great to be able to use a local independent agent and have a ...
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Comment on agent fees
The fees were reasonable
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“Helpful throughout, happy to answer any questions and sent all ......”

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Mar 07,2016
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By: 'SL28'
Mar 07,2016
0 people found
this helpful
Helpful throughout, happy to answer any questions and sent all necessary information promptly. Really happy with my flat and the service provided....
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“Everyone at Gareth James Property was friendly, helpful and professional ......”

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Feb 16,2016
Minithumbup
Mark
By: 'Annemartar'
Feb 16,2016
0 people found
this helpful
Everyone at Gareth James Property was friendly, helpful and professional at all times and kept me informed and updated on a regular basis. A minor problem that was noticed was brought to my attention immediately and helpful advice provided. All in all an excellent service. ...
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Comment on agent fees
The fees were reasonable.
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“Throughout the transaction Mark Kuch always communicated with me effectively ......”

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Feb 16,2016
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Mark
By: 'Corrina Anderson'
Feb 16,2016
0 people found
this helpful
Throughout the transaction Mark Kuch always communicated with me effectively and kept me informed of each stage of the transaction, either by phone, or email. Mark was professional and polite in all his dealings with me and highly knowledgeable about his profession. The transaction went ...
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Comment on agent fees
Good-reasonable
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“I was very happy with Mark's attitude and help. He ......”

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Feb 12,2016
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Mark
By: 'Marvin Cheung'
Feb 12,2016
0 people found
this helpful
I was very happy with Mark's attitude and help. He made the whole process very smooth. And his comunication was excellent....
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Comment on agent fees
Very happy
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“Had a very pleasant first time experience with Gareth James. ......”

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Feb 10,2016
Minithumbup
By: 'Patel'
Feb 10,2016
0 people found
this helpful
Had a very pleasant first time experience with Gareth James. Extremely professional,dedicated and most helpful at every level. Wishing Gareth James all the very best....
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Comment on agent fees
Good.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:26 PM 26/09/2018 by Zohra Huda

Awards won by Gareth James Property, London SE15 2ND


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