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Sep 04,2019
Sep 04,2019
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Right, so where should i start?
I've rented a property through northwood and what a nightmare experience it was been until the end, to start with on the day I went to sign the tenancy agreement and pick up the key no one was aware of me going to pick up the key and sign the agreement even although they the ones who contacted me for me to do so, when me and their worker went to check the property to my surprise the property was in a poor state, rotten food in the cupboards, dirty everywhere, a shed completely full of ivy coming through the roof, stuff left behind by whoever was on the property before. this caused my entrance to be postponed by 3 days which due to the circumstances i had no choice but to agree to. All would had been well if this was all it happened... After my first couple of weeks or so on the property or so a few other niggles at the property were reported to which northwood picked and choose which ones to solve and which ones to ignore, including the meter readings of the property after it was cleaned by them before me moving in, 3 months down the line and I was still waiting for them to sort this out as well as all the other issues they bluntly choose to ignore. Only after I stopped one month of rent did they decided to contact me in order to address those situations but by then i was already planning to move out and sent them a email notifying them of my moving date.. After all paid and me giving them the key back and leaving the property they decided to start claiming that I had not given any notice, and therefore would be keeping my deposit in full due to it and a few other items which they tried to charge me unfairly, after 2-3 weeks of emails we finally agreed on what would be charged and not although they are still refusing to release my deposit due to the leaving notice which they are denying me sending to them, they have asked me to forward the email, I have, sent a print screen, sent the email as an attachment and have forward the original one to them, after all this they reply was that since I had not provide them with proves of the email that my deposit would not be released to me... AFTER I SENT IT IN 3 DIFFERENT WAYS APART OF THE VERY FIRST AND ORIGINAL EMAIL SO 4 TIMES IN TOTAL...
After me disputing this once again they made me an ultimatum that no deposit will be paid back, simple. I wont quit getting was rightfully mine and i must advise anyone who is in the process of using this agency to think twice as they service is appalling and their lack of humility to assume their mistakes and attempts of making the tenants to pay for they lack of professionalism is absolutely wrong and they should not be allowed to have an open door to the public. I was warned about them by people who have used them in the past and I ignored them, please don't make the same mistake I did and stay clear of this people.
I've rented a property through northwood and what a nightmare experience it was been until the end, to start with on the day I went to sign the tenancy agreement and pick up the key no one was aware of me going to pick up the key and sign the agreement even although they the ones who contacted me for me to do so, when me and their worker went to check the property to my surprise the property was in a poor state, rotten food in the cupboards, dirty everywhere, a shed completely full of ivy coming through the roof, stuff left behind by whoever was on the property before. this caused my entrance to be postponed by 3 days which due to the circumstances i had no choice but to agree to. All would had been well if this was all it happened... After my first couple of weeks or so on the property or so a few other niggles at the property were reported to which northwood picked and choose which ones to solve and which ones to ignore, including the meter readings of the property after it was cleaned by them before me moving in, 3 months down the line and I was still waiting for them to sort this out as well as all the other issues they bluntly choose to ignore. Only after I stopped one month of rent did they decided to contact me in order to address those situations but by then i was already planning to move out and sent them a email notifying them of my moving date.. After all paid and me giving them the key back and leaving the property they decided to start claiming that I had not given any notice, and therefore would be keeping my deposit in full due to it and a few other items which they tried to charge me unfairly, after 2-3 weeks of emails we finally agreed on what would be charged and not although they are still refusing to release my deposit due to the leaving notice which they are denying me sending to them, they have asked me to forward the email, I have, sent a print screen, sent the email as an attachment and have forward the original one to them, after all this they reply was that since I had not provide them with proves of the email that my deposit would not be released to me... AFTER I SENT IT IN 3 DIFFERENT WAYS APART OF THE VERY FIRST AND ORIGINAL EMAIL SO 4 TIMES IN TOTAL...
After me disputing this once again they made me an ultimatum that no deposit will be paid back, simple. I wont quit getting was rightfully mine and i must advise anyone who is in the process of using this agency to think twice as they service is appalling and their lack of humility to assume their mistakes and attempts of making the tenants to pay for they lack of professionalism is absolutely wrong and they should not be allowed to have an open door to the public. I was warned about them by people who have used them in the past and I ignored them, please don't make the same mistake I did and stay clear of this people.
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Sep 05, 2019
Paul,My departure of the property had nothing to do with any rents in arrears but to your poor services, and sending me a letter asking for the property in October after I had given you my leaving notice by email, no matter how many times you say I didn't sent anything I have already forwarded it to you again, sent it to you by attachment, print screen and so one, I even mentioned it on my email of the 25/06/19 to which you replied, I have to ask if you weren't aware of my leaving notice why not ask about it when I mentioned it on the 25/06/19 email? Better to ignore and drag the situation to this and try to keep my money? I am waiting for your reply to my last email, your office worker has told me you would contact me.
Sep 05, 2019
Ricardo,Thank you for your comments and I am sorry you feel disappointed with the service you have received from Northwood (Eastbourne) Ltd.
As you will be aware, Northwood looked to end your tenancy due to ongoing issues with your rent arrears. We have advised you we are willing to investigate, among other items, your claim that you submitted notice before abandoning your property but to date you have not submitted any such notice.
If you would like to discuss the matter directly, please feel free to contact either myself or Northwood (Eastbourne) Ltd.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £92,000 | £310,000 |
| Lettings | 92% | 96% | £410 | £1,380 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 1 | 13 | 4 | 4 | 0 | 2 | 0 | 0 | 1 |
Areas covered
- BN9
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- BN20
- BN21
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- BN24
- BN25
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Feb 08,2024
Feb 08,2024
0
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Another great property inspection from Chris Smith at Northwood. Very friendly, understanding and most importantly, pro-active with any issues. A wonderful asset to your business....
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Aug 08,2023
Aug 08,2023
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Clare Grimason, was very patient and helpful, everything went smooth and has been well explained by her....
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Jul 05,2023
Jul 05,2023
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Superb service from all the sales team made the whole process far less stressful than it could have been. I wouldn't hesitate to recommend them....
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Nov 21,2022
Nov 21,2022
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Very friendly, helpful and efficient service. Quick to answer queries. The Northwood team were a real pleasure to deal with....
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Oct 17,2022
Oct 17,2022
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My son and I have used Northwood for a few years to manage a property . We are very impressed with their helpful friendly manner. They communicate well and deal with any situation with efficiency at all times. We highly recommend them...
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Sep 28,2022
Sep 28,2022
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Very professional in all means. Always welcoming and ready to help, good understanding of customer's requirement. Very much pleased with their service....
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Jun 27,2022
Jun 27,2022
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All of my dealings with Northwood and staff members have always been very professional. As a company they are very approachable and very knowledgable, I would highly recommend them as a company....
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May 31,2022
May 31,2022
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Can't praise this company enough. The best experience of an estate agent I've ever had. The process was super quick and straightforward. Very informative and friendly, and professional service....
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Apr 06,2022
Apr 06,2022
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Friendly service, always help out when there is a problem, am happy to be renting from Northwood. Would recommend this company to anyone looking to rent a property....
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Apr 04,2022
Apr 04,2022
1
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Landlords beware don't use Northwood. Our property was returned Trashed, the Tenant was breeding dogs in the House!!!
To cap it all Northwood reneged on a hand shake agreement made with Paul Ryder and hid behind legislation so they didn't have to honour deal....
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Apr 05, 2022
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We are sorry to learn you are unhappy with the service received from Northwood. All landlords should be aware that there are risks associated with renting a property. At Northwood, we always endeavor to offer the very best levels of customer service. If you wish to raise a complaint about the service you received please contact your Northwood office who will be able to help. ...
Mar 31,2022
Mar 31,2022
0
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My experience with Northwood has been excellent so far. They expertly facilitated my move at very short notice, communicate efficiently and are a friendly team.
My queries have been answered/actioned quickly, and I feel that I am in safe hands....
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Mar 31,2022
Mar 31,2022
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Northwood & their associates have given professional, attentive, helpful & speedy service throughout the sales process. They have inspired confidence and restored my faith after having been let down by another agent....
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Jun 25,2021
Jun 25,2021
0
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My husband and I were looking for a ground floor property to rent and saw a bungalow that was being let by Northwood. We met two of the lovely ladies there - Georgia who did the viewing with us and once we registered our interest, ...
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Apr 16,2020
Apr 16,2020
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Have been with Northwood eastbourne for 4 years and apart from a few glitches.. nothing serious more misunderstandings ..I have been very pleased .David Green is particularly pleasant and efficient and very professional and committed to his career.when I have had a problem he has ...
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Sep 15,2019
Sep 15,2019
0
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Sindy and Rachel. Wonderful ladies who make you feel so at ease, in what can be a stressful experience. So welcoming and friendly. When viewing properties Rachel went above and beyond for us, and it paid off because we found something we were happy with. ...
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Sep 04,2019
Sep 04,2019
4
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Right, so where should i start?
I've rented a property through northwood and what a nightmare experience it was been until the end, to start with on the day I went to sign the tenancy agreement and pick up the key no one was aware ...
read full review
read full review
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Nov 22, 2019
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Update: after several emails back and forward Mr. Paul Ryder director of Northwood ask me to contact Microsoft to find out with the email he claims it wasn't sent to which Microsoft confirmed me it was sent. I have informed Mr Paul of such and asked him to do the same as per his suggestion and contact Microsoft himself, but apparently that hasn't happened and he is now ignoring my emails.
Just another show of how unprofessional Northwood is, if the director chooses to deal with his clients li ...
“Totally unprofessional made decisions regarding my deposit without my consent. Never returned my phone calls and put phone down on me...”
May 28,2019
May 28,2019
3
people found
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*Rreally was shocking to me. She was rude unprofessional to me on the phone put the phone down when I asked her why had she quoted me £200.00 for a cleaning bill to clean two toilets. The property was completely clean I have photographs to prove ...
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Nov 09,2016
Nov 09,2016
0
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Hello Northwood and all the staff have been exceptional. Very quick response to any repairs and a special mention to Keith based at Hastings who has helped us through very difficult time relating to her health . Keith helped us greatly with our rent arrears and ...
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Comment on agent fees
Good
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Oct 20,2016
Oct 20,2016
0
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Kirsty at Northwoods provided an excellent service for us while selling our late Mothers house, we were kept informed of viewings and we were lucky enough to receive a full asking price offer in 4 weeks!! Kirsty was always polite, cheerful and extremely helpful. I would ...
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Comment on agent fees
Fees were very good
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Jun 08,2016
Jun 08,2016
0
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From my first communication, I found the Northwood team very helpful and supportive.
They responded quickly and positively to all requests and could be relied upon to provide help at times of need.
Amy, Angie and David always assisted immediately when information was sought....and ...
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Comment on agent fees
Competitive in a hectic market.
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Mar 09,2016
Mar 09,2016
0
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Great personality, energised and efficient, I felt confident in her recommendation for a tenant from her knowledge and obvious experience....
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Comment on agent fees
Acceptable.
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Mar 09,2016
Mar 09,2016
0
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Great service. Always responds to our calls very quickly. Nothing is to much trouble. Would highly recommend . Always smiling, a pleasure to deal with....
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Comment on agent fees
Fees are fair.
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Nov 11,2015
Nov 11,2015
0
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I was moving abroad and needed to have peace of mind, which Northwoods platinum scheme provided. To know your rent is guaranteed regardless is a great thing, and when they came to sell the property it was done easily and very professionally....
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Oct 16,2015
Oct 16,2015
5
people found
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I went to view a property and was met by a lovely member of staff who was friendly & approachable however my experience when I went into the shop to put down a holding fee was very diffirent. I found the member of staffs attitude to ...
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What agent could do to change your mind?
Be more approcable, less judgemental...Attached Filesnbsp;
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Aug 18,2015
Aug 18,2015
5
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I went to Northwood as I needed tenants for a property. I can not fault them, my experience with Northwood has been great. Everything was professional and all queries I had were answered and dealt with straight away. I would highly recommend them and will ...
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Jul 10,2015
Jul 10,2015
3
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Kirsty was very helpful when we first saw the house arranging more than one viewing with ease .
Didn't really need her whilst the sale was going through but once we were going to complete she helped when needed.also it was lovely receiving the flowers ...
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Jul 10,2015
Jul 10,2015
3
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After an experience with a landlord, Northwood helped us as much as they could to get moved into a property that had a reputable landlord. Both Paul and Kirsty, and the rest of the team helped us to the best of their capability and now ...
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Comment on agent fees
Happy to pay.
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Mar 29,2015
Mar 29,2015
1
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We have been with Northwoods since 2008 and have nothing but praise for the first class service that I have always received. They are always there to answer any question we may have. They always return messages left. In times of problems they are always there ...
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Jan 30,2015
Jan 30,2015
1
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I have been with northwood since early 2013, I have found the whole team to be professional, helpful and friendly. On a few occasions we have needed their help, they did not hesitate and were extremely helpful and got back to us with a solution almost ...
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Jan 05,2015
Jan 05,2015
0
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This is a really first class service. Paul listened to my concerns about letting the property and the tenants I have had there have been great. The staff are friendly and helpful whenever I ring with a query and they keep me informed with anything ...
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Comment on agent fees
I knew exactly what the fees were before I signed the contract and consider them to be fair in relation to the service provided.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:54 PM 20/05/2016 by allAgents
Best Letting Agent in BN21 
Best Letting Agent in Eastbourne 
Just another show of how unprofessional Northwood is, if the director chooses to deal with his clients like this no wonder the people at their office do the same. Next step will be contacting the deposit scheme entity to find out what happened to my deposit.
PS I'm more than happy to printscreen every single email sent between both parties to show everyone how unprofessional they are. Which I think I will after speaking with the deposit scheme entity.