Eastbourne, BN21
4.2/5, 24 reviews
83% recommended
100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
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“Awful service stay clear...”

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Sep 04,2019
Minithumbdown
By: 'Ricardo Rafael'
Sep 04,2019
0 people found
this helpful
Right, so where should i start?

I've rented a property through northwood and what a nightmare experience it was been until the end, to start with on the day I went to sign the tenancy agreement and pick up the key no one was aware of me going to pick up the key and sign the agreement even although they the ones who contacted me for me to do so, when me and their worker went to check the property to my surprise the property was in a poor state, rotten food in the cupboards, dirty everywhere, a shed completely full of ivy coming through the roof, stuff left behind by whoever was on the property before. this caused my entrance to be postponed by 3 days which due to the circumstances i had no choice but to agree to. All would had been well if this was all it happened... After my first couple of weeks or so on the property or so a few other niggles at the property were reported to which northwood picked and choose which ones to solve and which ones to ignore, including the meter readings of the property after it was cleaned by them before me moving in, 3 months down the line and I was still waiting for them to sort this out as well as all the other issues they bluntly choose to ignore. Only after I stopped one month of rent did they decided to contact me in order to address those situations but by then i was already planning to move out and sent them a email notifying them of my moving date.. After all paid and me giving them the key back and leaving the property they decided to start claiming that I had not given any notice, and therefore would be keeping my deposit in full due to it and a few other items which they tried to charge me unfairly, after 2-3 weeks of emails we finally agreed on what would be charged and not although they are still refusing to release my deposit due to the leaving notice which they are denying me sending to them, they have asked me to forward the email, I have, sent a print screen, sent the email as an attachment and have forward the original one to them, after all this they reply was that since I had not provide them with proves of the email that my deposit would not be released to me... AFTER I SENT IT IN 3 DIFFERENT WAYS APART OF THE VERY FIRST AND ORIGINAL EMAIL SO 4 TIMES IN TOTAL...
After me disputing this once again they made me an ultimatum that no deposit will be paid back, simple. I wont quit getting was rightfully mine and i must advise anyone who is in the process of using this agency to think twice as they service is appalling and their lack of humility to assume their mistakes and attempts of making the tenants to pay for they lack of professionalism is absolutely wrong and they should not be allowed to have an open door to the public. I was warned about them by people who have used them in the past and I ignored them, please don't make the same mistake I did and stay clear of this people.
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By: Ricardo
Sep 05, 2019
Paul,

My departure of the property had nothing to do with any rents in arrears but to your poor services, and sending me a letter asking for the property in October after I had given you my leaving notice by email, no matter how many times you say I didn't sent anything I have already forwarded it to you again, sent it to you by attachment, print screen and so one, I even mentioned it on my email of the 25/06/19 to which you replied, I have to ask if you weren't aware of my leaving notice why not ask about it when I mentioned it on the 25/06/19 email? Better to ignore and drag the situation to this and try to keep my money? I am waiting for your reply to my last email, your office worker has told me you would contact me.
By: Paul Ryder
Sep 05, 2019
Ricardo,

Thank you for your comments and I am sorry you feel disappointed with the service you have received from Northwood (Eastbourne) Ltd.

As you will be aware, Northwood looked to end your tenancy due to ongoing issues with your rent arrears. We have advised you we are willing to investigate, among other items, your claim that you submitted notice before abandoning your property but to date you have not submitted any such notice.

If you would like to discuss the matter directly, please feel free to contact either myself or Northwood (Eastbourne) Ltd.

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Opening Hours
Address

Northwood
81-83 South Street
Eastbourne
East Sussex
BN21 4LR
01323 744544

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £200,000 £290,000
Lettings 90% 94% £410 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 6 3 2 0 2 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Sep 15,2019
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“Awful service stay clear...”

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Sep 04,2019
Minithumbdown
By: 'Ricardo Rafael'
Sep 04,2019
0 people found
this helpful
Right, so where should i start? I've rented a property through northwood and what a nightmare experience it was been until the end, to start with on the day I went to sign the tenancy agreement and pick up the key no one was aware ...
read full review
Was this helpful? Yes
By: Ricardo
Sep 05, 2019
View all comments (2)
Paul, My departure of the property had nothing to do with any rents in arrears but to your poor services, and sending me a letter asking for the property in October after I had given you my leaving notice by email, no matter how many times you say I didn't sent anything I have already forwarded it to you again, sent it to you by attachment, print screen and so one, I even mentioned it on my email of the 25/06/19 to which you replied, I have to ask if you weren't aware of my leaving notice why ...

“Totally unprofessional made decisions regarding my deposit without my consent. Never returned my phone calls and put phone down on me...”

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May 28,2019
Minithumbdown
By: 'V unhappy Northwood ex customer'
May 28,2019
0 people found
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*Rreally was shocking to me. She was rude unprofessional to me on the phone put the phone down when I asked her why had she quoted me £200.00 for a cleaning bill to clean two toilets. The property was completely clean I have photographs to prove ...
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“Hello Northwood and all the staff have been exceptional. Very ......”

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Nov 09,2016
Minithumbup
By: 'Stan and Helen'
Nov 09,2016
0 people found
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Hello Northwood and all the staff have been exceptional. Very quick response to any repairs and a special mention to Keith based at Hastings who has helped us through very difficult time relating to her health . Keith helped us greatly with our rent arrears and ...
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Comment on agent fees
Good
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“Kirsty at Northwoods provided an excellent service for us while ......”

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Oct 20,2016
Minithumbup
By: 'Caron & Jackie'
Oct 20,2016
0 people found
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Kirsty at Northwoods provided an excellent service for us while selling our late Mothers house, we were kept informed of viewings and we were lucky enough to receive a full asking price offer in 4 weeks!! Kirsty was always polite, cheerful and extremely helpful. I would ...
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Comment on agent fees
Fees were very good
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“From my first communication, I found the Northwood team very ......”

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Jun 08,2016
Minithumbup
By: 'Confident in a rapid and professional response.'
Jun 08,2016
0 people found
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From my first communication, I found the Northwood team very helpful and supportive. They responded quickly and positively to all requests and could be relied upon to provide help at times of need. Amy, Angie and David always assisted immediately when information was sought....and ...
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Comment on agent fees
Competitive in a hectic market.
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“Great personality, energised and efficient, I felt confident in her ......”

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Mar 09,2016
Minithumbup
By: 'C Cartwright'
Mar 09,2016
0 people found
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Great personality, energised and efficient, I felt confident in her recommendation for a tenant from her knowledge and obvious experience....
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Comment on agent fees
Acceptable.
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“Great service. Always responds to our calls very quickly. Nothing ......”

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Mar 09,2016
Minithumbup
By: 'B A & S Webb'
Mar 09,2016
0 people found
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Great service. Always responds to our calls very quickly. Nothing is to much trouble. Would highly recommend . Always smiling, a pleasure to deal with....
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Comment on agent fees
Fees are fair.
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“I was moving abroad and needed to have peace of ......”

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Nov 11,2015
Minithumbup
By: 'Elliot Burt'
Nov 11,2015
0 people found
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I was moving abroad and needed to have peace of mind, which Northwoods platinum scheme provided. To know your rent is guaranteed regardless is a great thing, and when they came to sell the property it was done easily and very professionally....
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“I went to view a property and was met by ......”

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Oct 16,2015
Minithumbdown
By: 'Rachel'
Oct 16,2015
3 people found
this helpful
I went to view a property and was met by a lovely member of staff who was friendly & approachable however my experience when I went into the shop to put down a holding fee was very diffirent. I found the member of staffs attitude to ...
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What agent could do to change your mind?
Be more approcable, less judgemental...
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“I went to Northwood as I needed tenants for a ......”

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Aug 18,2015
Minithumbup
By: 'Sarah'
Aug 18,2015
5 people found
this helpful
I went to Northwood as I needed tenants for a property. I can not fault them, my experience with Northwood has been great. Everything was professional and all queries I had were answered and dealt with straight away. I would highly recommend them and will ...
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“Kirsty was very helpful when we first saw the house ......”

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Jul 10,2015
Minithumbup
By: 'Michelle Cousins'
Jul 10,2015
3 people found
this helpful
Kirsty was very helpful when we first saw the house arranging more than one viewing with ease . Didn't really need her whilst the sale was going through but once we were going to complete she helped when needed.also it was lovely receiving the flowers ...
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“After an experience with a landlord, Northwood helped us as ......”

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Jul 10,2015
Minithumbup
By: '101'
Jul 10,2015
3 people found
this helpful
After an experience with a landlord, Northwood helped us as much as they could to get moved into a property that had a reputable landlord. Both Paul and Kirsty, and the rest of the team helped us to the best of their capability and now ...
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Comment on agent fees
Happy to pay.
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“We have been with Northwoods since 2008 and have nothing but ......”

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Mar 29,2015
Minithumbup
By: 'A A Nunn'
Mar 29,2015
1 people found
this helpful
We have been with Northwoods since 2008 and have nothing but praise for the first class service that I have always received. They are always there to answer any question we may have. They always return messages left. In times of problems they are always there ...
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“I have been with northwood since early 2013, I have found ......”

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Jan 30,2015
Minithumbup
By: 'Jade'
Jan 30,2015
1 people found
this helpful
I have been with northwood since early 2013, I have found the whole team to be professional, helpful and friendly. On a few occasions we have needed their help, they did not hesitate and were extremely helpful and got back to us with a solution almost ...
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“This is a really first class service. Paul listened to ......”

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Jan 05,2015
Minithumbup
By: 'Amette'
Jan 05,2015
0 people found
this helpful
This is a really first class service. Paul listened to my concerns about letting the property and the tenants I have had there have been great. The staff are friendly and helpful whenever I ring with a query and they keep me informed with anything ...
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Comment on agent fees
I knew exactly what the fees were before I signed the contract and consider them to be fair in relation to the service provided.
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“Overall, my experience of renting out to Northwood was not ......”

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Dec 23,2014
Minithumbup
By: 'Steve'
Dec 23,2014
0 people found
this helpful
Overall, my experience of renting out to Northwood was not bad. On the upside, the rent was always paid on time without a problem, and the staff are extremely friendly and helpful. On the downside was 3 specific matters. 1) When a water leak was reported by ...
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Comment on agent fees
Northwood's pricing is very well thought out. The rent they pay is just enough for landlords like myself to think 'I might as well go with them'.
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“Highly recommend Northwood for both tenants and landlords. They have ......”

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Dec 04,2014
Minithumbup
By: 'Cornwalls'
Dec 04,2014
0 people found
this helpful
Highly recommend Northwood for both tenants and landlords. They have been professional and helpful from our initial enquiry to the day we moved in, and have continued to support should we have any questions. Our contact Kirsty went above and beyond to make sure everything ...
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“They were great to start then as soon as we ......”

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Jun 27,2013
Minithumbdown
By: 'ross cullen'
Jun 27,2013
11 people found
this helpful
They were great to start then as soon as we got into the property everything changed. To start with we were assured a long tenancy but got a initial 6 month contract, once that was up we got just another 6 month's then they inform us that ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:54 PM 20/05/2016 by allAgents

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Branch - Eastbourne, BN21