Let's face it, sometimes house hunting does not go smoothly and as the tenant you can sometimes feel like the poor relation. But I was very pleasantly surprised with the efficiency, courtesy and professionalism of Romans and in particular my main contact there, Charlotte. When the first house my family and I settled on became delayed at the last minute (unavoidable and just one of those things that happens when landlords-to-be are themselves part of a chain) Charlotte rang me immediately with the bad news as well as a new prospective property, in which we are now happily settled. I was very impressed by the fact that I was kept up to date with everything and my calls/ emails were always returned promptly. Well done Romans, well done Charlotte.