“Adequate, but not amazing...”
3 Star Review
Sep 04,2019
By:
'Rory'
Sep 04,2019
Branch: Leeds, Mortgages -1 Feast Field
Services: Sales (as a Buyer)
Sold price: £211500
Would you recommend?: No
Postcode: LS5
Branch: Leeds, Mortgages -1 Feast Field
Sales (as a Buyer)
Sold price: £211500
Postcode: LS5
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On the whole things went smoothly, but I wouldn't describe the service as amazing like other reviews here. The most helpful person was Abigail who answered our questions, provided updates, and put things into plain English. Apart from Abigail we had little contact from anyone else.
Perhaps that's all we should have expected, but speaking to friends who were buying at the same time as us, they seemed to have had a much better experience. We also nearly forgot to get a Homebuyers survey until our Solicitors brought it up two weeks before completion - the only recollection of it being mentioned was at our original mortgage appointment where we had lots of other information to process. We also weren't even sure where to pick our keys up on completion! Please don't rely on people to just know this stuff, we genuinely felt a bit clueless.
Our mortgage application and protection was dealt with quickly, but we had no contact from Shiva at all once we'd paid, not even a courtesy email or a thank you.
Overall, yes we have a new house and we now know the process much better. But please remember that not everyone has the knowledge to know every facet of the process, there's a lot to take in and it can be a bit overwhelming so a bit more proactive contact would've gone a long way to help.
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