Putney, London, SW15
4.7/5, 197 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

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“Suzy is a professional example in her field...”

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Aug 31,2019
Minithumbup
Suzy Browne
By: 'PATRICK'
Aug 31,2019
0 people found
this helpful
Suzy is very helpful and always behaves in a very professional manner and she has always respond promptly to any queries/questions
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Opening Hours
Address

Brinkley's Estate Agents
168 Putney High Street
Putney,London
Greater London
SW15 1RS
020 3872 5309

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £215,000 £1,600,000
Lettings 93% 95% £850 £5,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
53 1 95 7 21 0 12 0 7 1
Areas covered
  • SW15
  • Putney
  • Roehampton
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAGEagent
Latest Properties
Images & Videos

“Suzy was a delight to work with and made the ......”

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Oct 03,2023
Minithumbup
Suzy Browne
By: 'Ivy'
Oct 03,2023
0 people found
this helpful
Suzy was a delight to work with and made the letting of my property run smoothly. In my eyes Suzy is the face of Brinkley's and is the reason I continue to use them for many more years....
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“Suzy was a great help in finding me and my pa......”

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Sep 26,2023
Minithumbup
Suzy Browne
By: 'Debbie'
Sep 26,2023
0 people found
this helpful
Suzy was a great help in finding me and my partner our new home. Not only was she professional and had excellent customer service throughout, but she listened to each and every one of our requirements which made the experience a lot easier for us ...
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“The Brinkleys Putney Staff are awesome to wor......”

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Sep 19,2023
Minithumbup
By: 'Lindle Martin'
Sep 19,2023
0 people found
this helpful
The Brinkleys Putney Staff are awesome to work with. They are very helpful, friendly and respond to all my queries timeously. Highly recommended....
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“This estate agent ruined a year of my life. F......”

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Jul 01,2023
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By: 'Catherine Eagle'
Jul 01,2023
0 people found
this helpful
This estate agent ruined a year of my life. From moving into a flat with clear signs of bed bugs, so much so that the pest controllers had to destroy a bed and mattress to leaving us without a washing machine for weeks (while we ...
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“Advertised a property wrong and did not check details then was rude, obnoxious and took no responsibility for it....”

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Dec 06,2022
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Suzy Browne
By: 'Amani'
Dec 06,2022
2 people found
this helpful
Suzy had advertised a property to me as fully 'furnished', something that was not agreed with the landlord thus, this huge mistake led to a lot of inconveniences with financial implications for both myself and my landlord. On my move in date, I walked into ...
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By: robert brinkley
Jan 10, 2023
Dear Amani, Thank you for your review. whilst this is not how we recall the events. I am glad we managed to resolve the issue once you spoke to head office.

“Suzy was totally amazing...”

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Nov 08,2022
Minithumbup
Suzy Browne
By: 'Henry'
Nov 08,2022
0 people found
this helpful
Suzy was totally amazing in getting our flat rented out within days for an excellent price. We are so pleased!...
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“Absolutely over the moon with our new flat. S......”

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Oct 20,2022
Minithumbup
Suzy Browne
By: 'Louis TW'
Oct 20,2022
0 people found
this helpful
Absolutely over the moon with our new flat. Suzy was a breath of fresh air, after speaking to lots of other letting agents she was much more down to earth and advised us really well on how to get our offer accepted in such a ...
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“Good agent...”

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Aug 30,2022
Minithumbup
Dhruvika
By: 'James'
Aug 30,2022
0 people found
this helpful
We had a bit of a rocky start with Brinkleys, but since Dhruvika has been handling our rental we've managed to get our issues with the place solved quickly and efficiently. Dhruvika is very helpful and has made it worth us staying in this place....
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“Personal, prompt and thorough, Dhruvika is al......”

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Aug 30,2022
Minithumbup
Dhruvika
By: 'Sarah'
Aug 30,2022
0 people found
this helpful
Personal, prompt and thorough, Dhruvika is always on hand to help and offer expert advice on a wide range of situations...
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“Ben was excellent to find the exact place...”

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Nov 04,2021
Minithumbup
By: 'Sarah Gilbert'
Nov 04,2021
0 people found
this helpful
Ben was excellent to find the exact place that would suit me the most. He identified rapidly my needs and knew what would work for me. Very professional....
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“Ben Westland Review...”

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Oct 29,2021
Minithumbup
By: 'Becky'
Oct 29,2021
0 people found
this helpful
Ben was fast, efficient and made the process easy! Thanks for helping us find a great flat so easily! Will definitely come back to Ben and Brinkley's in the future....
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“His services are paramount.When I searched ......”

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Oct 26,2021
Minithumbup
By: 'Taka'
Oct 26,2021
0 people found
this helpful
His services are paramount. When I searched properties and made contract, I lived in Japan. So, he remotely discussed my preferences, provided numerous pictures and movies of properties, and resolved many difficulties arising from physical distance. I strongly and highly recommend him as your partner....
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“Truly horrible agency to have rented from...”

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Sep 17,2021
Minithumbdown
By: 'Daniel'
Sep 17,2021
1 people found
this helpful
Truly horrible agency to have rented from. Between being walked in on unannounced for house viewings with no prior notice to the drama of getting a deposit back, I could only recommend you avoid them like the plague!...
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“Suzy is a very experienced and trustworthy pe......”

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Mar 05,2021
Minithumbup
Suzy Browne
By: 'Alex'
Mar 05,2021
1 people found
this helpful
Suzy is a very experienced and trustworthy person. I always come back to her as she provides excellent customer experience and support. Alex...
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“Suzy went above and beyond to help us find an......”

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Dec 10,2020
Minithumbup
Suzy Browne
By: 'Ted'
Dec 10,2020
0 people found
this helpful
Suzy went above and beyond to help us find and get a great flat, getting us an absolute gem at a great price. She was super flexible and super helpful throughout. Highly recommend if you're lucky enough to have her as your estate agent....
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“I’m glad and excited to be doing this review.......”

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Dec 03,2020
Minithumbup
Suzy Browne
By: 'Valentine'
Dec 03,2020
0 people found
this helpful
I’m glad and excited to be doing this review. Suzy was so committed towards my housing need and she did go extra mile to ensure that I was satisfied. After we experienced a challenge in reaching a conclusion with the Landlord, Suzy was empathic ...
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“I wanted to thank Amelia for the consistently......”

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Aug 27,2020
Minithumbup
Amelia Sharpes
By: 'Tanguy'
Aug 27,2020
0 people found
this helpful
I wanted to thank Amelia for the consistently high quality of service that she provided to me . Amelia has been prompt, efficient and effective in attending to my queries....
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“Amelia sharpes was Very helpful, very quick r......”

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Jun 26,2020
Minithumbup
Amelia Sharpes
By: 'Luke'
Jun 26,2020
0 people found
this helpful
Amelia sharpes was Very helpful, very quick responder to all emails sent across. Great agent would definitely recommend her to anyone....
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“Amelia is a great agent!...”

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Jun 25,2020
Minithumbup
Amelia Sharpes
By: 'Viktoria'
Jun 25,2020
0 people found
this helpful
Amelia is a great agent and pleasure to work with. Very attentive and responds to any need very quickly and in a very professional manner. Highly Recommended! Thank you Amelia!!!...
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“Great communication and fast to respond to queries....”

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Jun 25,2020
Minithumbup
Amelia Sharpes
By: 'Laura'
Jun 25,2020
0 people found
this helpful
Great communication from both Ben and Amelia - accommodating to our needs and being really quick with replies. They would answer reassure us that they would find the answer and get back to us via email or call. The only recommendation would be that agents ...
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“Always helpful and lovely!...”

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May 22,2020
Minithumbdown
Amelia Sharpes
By: 'Dina'
May 22,2020
0 people found
this helpful
Amelia is always there to help me every step of the way through the tenancy contract progression and beyond! She has lovely and understanding style of communication, which is comforting....
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“Great experience overall...”

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May 21,2020
Minithumbup
Amelia Sharpes
By: 'Alison'
May 21,2020
0 people found
this helpful
All staff at Brinkley's that we had contact with were very helpful throughout the process. They were easily contactable at all times. Really made an effort to get the move done quickly and smoothly for us....
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“Amelia is always a pleasure to work with. She......”

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May 16,2020
Minithumbup
Amelia Sharpes
By: 'Julie'
May 16,2020
0 people found
this helpful
Amelia is always a pleasure to work with. She is quick to respond to queries and is friendly and helpful....
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“Hi,Amelia is very proffessional and really ......”

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May 01,2020
Minithumbdown
Amelia Sharpes
By: 'Adrian'
May 01,2020
0 people found
this helpful
Hi, Amelia is very proffessional and really helpful. She helped me a lot,especially in this period of time. Very helpful, and I recommend in the future...
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“Great Service!...”

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Apr 30,2020
Minithumbup
Amelia Sharpes
By: 'W'
Apr 30,2020
0 people found
this helpful
Amelia arranged the complete letting process from start to finish, making everything very straightforward & easy for me (landlord). I would definitely recommend Amelia, she quickly resolved all questions & queries; and at all times provided a quick, professional service. Amelia is very approachable and an extremely ...
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“Amelia has organized letting my property with......”

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Feb 25,2020
Minithumbup
Amelia Sharpes
By: 'Behzad'
Feb 25,2020
0 people found
this helpful
Amelia has organized letting my property with maximum ease. She is very personable and professional. She can handle difficult landlords like me easily. Thanks for your efficient exchange of information and a quick sign of the rental....
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“Patience is Key... to a new Home...”

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Feb 16,2020
Minithumbup
By: 'Y.H.'
Feb 16,2020
0 people found
this helpful
Finding a home can be a difficult task in London and we were in our first weeks of looking. We were welcomed by Ben Westland from Brinkley's in Wimbledon and was assured with the right amount of information about the space we looked at together. ...
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“I keep returning to Brinkley's because I have......”

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Feb 10,2020
Minithumbup
Suzy Browne
By: 'Yasser'
Feb 10,2020
0 people found
this helpful
I keep returning to Brinkley's because I have been dealing with Suzy for a number of years and she is always very responsive, very quick to act and very efficient in supporting me. She is the consummate professional....
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“Suzy has been brilliant in finding a property......”

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Jan 31,2020
Minithumbup
Suzy Browne
By: 'Keegan'
Jan 31,2020
0 people found
this helpful
Suzy has been brilliant in finding a property that suited our living situation. She has been very professional, helpful and quick to get our deal over the line with the landlord. I would definitely recommend Suzy and Brinkley's to anyone....
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“I'm very satisfied with Brinkley's Estate Age......”

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Jan 31,2020
Minithumbup
Suzy Browne
By: 'Anna'
Jan 31,2020
0 people found
this helpful
I'm very satisfied with Brinkley's Estate Agency. Suzy Browne is a super woman, she is so humane with excellent communication skills and professional approach. She helped me and my family find a perfect property and she was so helpful with the whole process giving her ...
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Staff picture Graeme Gordon
(143)
Staff picture Suzy Browne
(91)
Staff picture Amelia Sharpes
(81)
Staff picture Anne
(54)
Staff picture Darryl
(42)

Vendor Fees

Rates starting from 0.9% inc VAT

Landlord Fees

Rates 7% plus vat includes Letting and Rent collection

Tenant Fees

Relevant letting fees and tenant protection information

As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments:
Before the tenancy starts (payable to Brinkley’s Estate Agents)
Holding Deposit: 1 week’s rent
Deposit: 5 weeks’ rent
During the tenancy (payable to the Agent)
For English properties:
Payment of £50 if you want to Amend the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3%
Reasonable incurred costs for the loss of keys/security devices (dependent on locks and keys )
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable:
Utilities – gas, electricity, water
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax

Other permitted payments:
Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection:
Brinkley’s Estate Agents is a member of ARLA/NAEA, which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 09/11/2022, 5:47 PM by Robert Brinkley
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value our client’s feedback and we are committed to providing a professional service at all times. We would like to hear from you should something not go as well as planned. In line with The Property Ombudsman’s Code of Practice, our complaint procedure is outlined below:

In the first instance, please write to Laura Bentall, 120 Wimbledon Hill Road, SW19 7Qu, alternatively email [email protected] with full details of your complaint. Once your complaint has been received, we will acknowledge receipt within 3 working days. Following an internal investigation, you will receive a response to your complaint within 15 working days.

Should you be dissatisfied with our initial response, or the matter remains unresolved, you can escalate your complaint to the Managing Director, Marco Baptista at [email protected] or write to Marco Baptista, 149 Arthur Road, SW19 8AB, for our company’s final viewpoint.A final investigation will be undertaken at this point and a written response will be sent to you within 15 working days detailing our company’s final viewpoint.

Should you remain dissatisfied with our company’s final viewpoint, you can then refer your case to The Property Ombudsman for their review.

Details of their complaints procedure and form can be found on their website www.tpos.co.uk along with their Code of Practice and Terms of Reference. Alternatively, you can call them on 01722 333 306 or write to them at the following address:

The Property Ombudsman Scheme
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

You have 12 months from the date of our company’s final viewpoint to refer the matter to The Property Ombudsman.

Please note that The Property Ombudsman requires that any complaint should be addressed through our Complaints Procedure prior to being submitted to them for their independent review
Last updated at 9:12 AM 01/11/2018 by robert brinkley

Awards won by Brinkley's Estate Agents, London SW15 1RS



Get in touch with

Brinkley's Estate Agents

Branch - Putney, London, SW15