Interrogation upon phoning to simply request viewing a property (how much to you earn, where do you work etc). Then, turning up at the property, the guy had absolutely NO details about the place, just the price of the whole house and per room scribbled on scrap paper and crumpled in his pocket. Walking round the house, he said nothing (luckily the current tenant was in to show us round and answer questions), and to top it all just added "its a nice place isnt it" as we left! Then we said we are serious about the property, and he said 3 times "are you sure you can afford it?" - very rude, and unacceptable considering he already took the info on how much we earn on the phone and it was well enough.
Very aggressive manner of dealing with us, constant ringing or emailing twice a day asking us to confirm this or that. In the worst manner, I had been emailed twice in the morning and had not replied so had another email at 2.30 same day with just "please respond". Utterly unprofessional way of dealing with people.
I would not reccommend them to property owners or prospective tenants because they clearly do not advertise the property in a desirable way, or push for the selling points - knowing nothing about the property and insulting potential tenants. Tenants - avoid these agents, they are pushy and rude, have little flexibility and treat you like dirt!!!
What agent could do to change your mind?
Recruit people with a personality and knowledge of properties.
Become more flexible and be less aggressive towards people