0% lettings valuation accuracy
60% lettings fee satisfaction
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Sep 03,2019
Sep 03,2019
5
people found
this helpful
this helpful
Our experience with 1st Lets Scotland was somewhat a catastrophe and we hope no one ever chooses their service anymore. We often talked with the office in Woodlands (the “West End” office), where the staff was often disrespectful with us, university students. We had multiple problems with our apartment situated on Great Western.
Starting from the Beginning, the agency was renting the apartment saying “double glazed windows”, even though none of the windows in the house are double-glazed. They said it was a typo, even though after we moved out they posted a new house description with the same mistake (they obviously want to desperately rent the apartment). Here is the link to the house offer: https://1stlets.org/property/great-western-road/ . All pictures are very old and the apartment is in much worse condition than this one.
We did not have hot water for a month after moving in (the agency ignored our complains most of the time, until we sent a dozen e-mails), we had mice, birds, broken windows, missing walls, broken plumbings and intercom, and only a few of these problems were fixed throughout the year—the agency often sent maintenance without supervising what they were doing, so we would often end up with unfixed components and a dirty house (the maintenance never cared about leaving the house in a decent way).
Most ridiculous thing was that we had clients visiting our apartment while we were still tenants. The lady at the office said that they could do it as long as they gave us notice 24h earlier, even though the contract never stated anything like that. We always had to come to compromise and send multiple e-mails just to get an e-mail.
Our windows were very old and therefore they did not isolate the room at all. After MONTHS of angry e-mails and visits at the agency, they said that it was ok to have to wake up every morning in a noisy room with 9°C. We never received any actual assistance for that. Again, the agency sent maintenance to put a new frame in the windows (which was totally useless) only after 6 months of complains. We never felt more ignored and powerless in our house like this time.
When we had mice coming in our apartment, the agency said “it was normal for our area”. According to the agency, all of these problems were normal for a student house, and they even compared our situation with the worse ones (also being rented by the same agency). They (of course) sent maintenance only once to “fix the holes”, but when the maintenance found out that there was a whole wall missing in the kitchen, they gave up using their one bottle of expanding foam and told us to “deal with it”.
The apartment was pricey for literally being a cave, and we were basically obliged to stay there because of our contract and the need of a permanent place to come home after university.
Once we needed our deposit back, at the end of the staying, we had to wait TWO MONTHS in order to get our money back, and this was partially the agency’s fault, which ignored our e-mails for 10 days, when we were asking for the deposit after leaving the apartment. Once again we had to call the agency’s number (we had already moved abroad) and they sounded as they literally just came out of the blues.
In general, the agency provided us a terrible and deeply insufficient service. It was a nightmare having to deal with them for every single problem in the apartment (and trust me, we were very tolerant with them). They obviously take advantage of University students who have a limited amount of time to spend taking care of this type of issues, and we often felt as if they were ignoring us. We strongly suggest avoiding this agency at any cost.
Starting from the Beginning, the agency was renting the apartment saying “double glazed windows”, even though none of the windows in the house are double-glazed. They said it was a typo, even though after we moved out they posted a new house description with the same mistake (they obviously want to desperately rent the apartment). Here is the link to the house offer: https://1stlets.org/property/great-western-road/ . All pictures are very old and the apartment is in much worse condition than this one.
We did not have hot water for a month after moving in (the agency ignored our complains most of the time, until we sent a dozen e-mails), we had mice, birds, broken windows, missing walls, broken plumbings and intercom, and only a few of these problems were fixed throughout the year—the agency often sent maintenance without supervising what they were doing, so we would often end up with unfixed components and a dirty house (the maintenance never cared about leaving the house in a decent way).
Most ridiculous thing was that we had clients visiting our apartment while we were still tenants. The lady at the office said that they could do it as long as they gave us notice 24h earlier, even though the contract never stated anything like that. We always had to come to compromise and send multiple e-mails just to get an e-mail.
Our windows were very old and therefore they did not isolate the room at all. After MONTHS of angry e-mails and visits at the agency, they said that it was ok to have to wake up every morning in a noisy room with 9°C. We never received any actual assistance for that. Again, the agency sent maintenance to put a new frame in the windows (which was totally useless) only after 6 months of complains. We never felt more ignored and powerless in our house like this time.
When we had mice coming in our apartment, the agency said “it was normal for our area”. According to the agency, all of these problems were normal for a student house, and they even compared our situation with the worse ones (also being rented by the same agency). They (of course) sent maintenance only once to “fix the holes”, but when the maintenance found out that there was a whole wall missing in the kitchen, they gave up using their one bottle of expanding foam and told us to “deal with it”.
The apartment was pricey for literally being a cave, and we were basically obliged to stay there because of our contract and the need of a permanent place to come home after university.
Once we needed our deposit back, at the end of the staying, we had to wait TWO MONTHS in order to get our money back, and this was partially the agency’s fault, which ignored our e-mails for 10 days, when we were asking for the deposit after leaving the apartment. Once again we had to call the agency’s number (we had already moved abroad) and they sounded as they literally just came out of the blues.
In general, the agency provided us a terrible and deeply insufficient service. It was a nightmare having to deal with them for every single problem in the apartment (and trust me, we were very tolerant with them). They obviously take advantage of University students who have a limited amount of time to spend taking care of this type of issues, and we often felt as if they were ignoring us. We strongly suggest avoiding this agency at any cost.
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Latest Reviews
11th Sep 2020
reviewed by 'Gail'
3rd Sep 2019
reviewed by 'Riccardo'
26th Sep 2018
reviewed by 'Daryl'
9th Dec 2016
reviewed by 'Mehak'
Opening Hours
Address
1st Lets
68 Woodlands Road
Glasgow
City of Glasgow
G3 6HA
0141 332 4555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 60% | £495 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
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Sep 11,2020
Sep 11,2020
0
people found
this helpful
this helpful
I would recommend 1st Lets Glasgow to anyone looking to rent a property. We struggled to get student accommodation and First Lets delivered for us. The service we received from Roseanne was excellent. she kept in regular contact and processed everything quickly and extremely efficiently. ...
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Sep 23,2019
Sep 23,2019
0
people found
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this helpful
1st Lets is a great letting agency that has extremely helpful employees. Roseanne is very helpful and commendating. She replies promptly to emails and whenever a flat becomes available that checks off all your boxes, she will give you a call right away. Would highly ...
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Sep 03,2019
Sep 03,2019
5
people found
this helpful
this helpful
Our experience with 1st Lets Scotland was somewhat a catastrophe and we hope no one ever chooses their service anymore. We often talked with the office in Woodlands (the “West End” office), where the staff was often disrespectful with us, university students. We had multiple ...
read full review
read full review
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Yes
Apr 13, 2021
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(1)
Hello Riccardo,
We are very sorry to hear about your bad experience with First Lets. We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountability! ...
Sep 26,2018
Sep 26,2018
3
people found
this helpful
this helpful
I recently submitted an application (paid a fee of £200 to do so) with 1st Lets and then unfortunately was advised after waiting almost 1 week that my application was turned down with no feedback on why.
I understand that 1st lets are within their rights to ...
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Comment on agent fees
£200 just to apply is ridiculous.
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Oct 18, 2018
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We are sorry you were refused a property with us the ref agency we use doesn't give us a reason as to why the applicant has been refused and only give a scoring of a pass or fail I hope this helps and good luck in your search
1st Lets ...
Jun 14,2018
Jun 14,2018
1
people found
this helpful
this helpful
1st Lets Scotland were excellent throughout my tenancy, and Roseanne was particularly helpful and attentive. She always replied promptly to emails and was very good at making arrangements for any issues to be definitely resolved. Roseanne helped to make made the process of moving in / ...
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Sep 26, 2018
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Just checked the property and it is under offer.. find it hard to believe that from letting me know at 4pm today that my app had been declined they managed to show someone the property and do checks (mine took a week). Clearly the holding fee meant nothing ...
Dec 09,2016
Dec 09,2016
1
people found
this helpful
this helpful
I have communicated with Roseanne and Elle from day 1 and they have been very sweet and interactive. Both are well informed and very clear about the policies of the letting agency and help you in understanding everything. They both are very quick to respond to ...
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Comment on agent fees
Fees (monthly rent) was inclusive of all bills (gas, heating, internet, council tax)
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Apr 06,2016
Apr 06,2016
2
people found
this helpful
this helpful
I am happy with all the help from 1st Lets staff were all very helpful
all the maintanace issues were quickly dealt with will definatley will be renting with 1st Lets when am back in Glasgow...
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Apr 06, 2016
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Thanks for the review Issa you have been a great tenant hope to see you again when you back in Glasgow looking for a property to rent ...
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Last updated at 10:09 AM 09/09/2019 by heather heather
We are very sorry to hear about your bad experience with First Lets. We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountability!