Bristol, BS3
4.9/5, 177 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
91% lettings fee satisfaction
Northwood - Visit Our Website

“Lily it's a profesionist in her job , helped ......”

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Sep 03,2019
Minithumbup
Lily
By: 'Victor'
Sep 03,2019
0 people found
this helpful
Lily it's a profesionist in her job , helped me very quickly to find all the answer for my question. I'm happy to have her like my agent.i recommend
Was this helpful? Yes
By: Lily
Sep 03, 2019
Thank you very much for your kind words.

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Opening Hours
Address

Northwood
271 North Street
Bedminster,Bristol
Avon
BS3 1JN
0117 963 5777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £130,000 £296,000
Lettings 91% 91% £360 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
49 1 111 1 3 0 6 0 6 0
Areas covered
  • Bristol
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
Images & Videos

“Lilly was wonderful. The entire process has b......”

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Sep 16,2019
Minithumbup
By: 'Jack Perrott'
Sep 16,2019
0 people found
this helpful
Lilly was wonderful. The entire process has been smooth, easy, stress free and we have been fully informed throughout the process....
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“Northwood are unlike any other agency I’ve de......”

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Sep 14,2019
Minithumbup
Lily
By: 'Ameira Yanni'
Sep 14,2019
0 people found
this helpful
Northwood are unlike any other agency I’ve dealt with, from the first phone call they really wanted to help and it felt like they really did care. I’ve been looking for a flat since February and the wonderful Lily helped me secure a ...
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“From the very start, Northwood's communicatio......”

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Sep 11,2019
Minithumbup
Lily
By: 'Jemma Smith'
Sep 11,2019
0 people found
this helpful
From the very start, Northwood's communication was significantly better than any other estate agents we dealt with while flat searching. They respond to emails quickly and called us with regular updates on viewings and the application process; our interaction with them never felt one sided. ...
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“Lily was helpful and informed throughout the ......”

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Sep 11,2019
Minithumbup
Lily
By: 'Gabi Spiro'
Sep 11,2019
0 people found
this helpful
Lily was helpful and informed throughout the process, which was quick and painless. She was always there to help us & we're very happy in our new home. Would recommend Northwood....
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“I met Lily who was so warm and friendly and t......”

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Sep 06,2019
Minithumbup
Lily
By: 'A'
Sep 06,2019
0 people found
this helpful
I met Lily who was so warm and friendly and took her time showing me around which I found refreshing because other lettings agents I've met have been quite lad-like and want you in and out quickly. She even took the time to chat afterwards ...
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“Very helpful, replies were quick and all ques......”

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Sep 04,2019
Minithumbup
Lily
By: 'jack price-darbyshire'
Sep 04,2019
0 people found
this helpful
Very helpful, replies were quick and all questions answered. Key were collected promptly making moving in as stress free as possible. Also received a welcoming letter to our new house which was a very nice touch. Would recommend to a friend....
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“Lily it's a profesionist in her job , helped ......”

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Sep 03,2019
Minithumbup
Lily
By: 'Victor'
Sep 03,2019
0 people found
this helpful
Lily it's a profesionist in her job , helped me very quickly to find all the answer for my question. I'm happy to have her like my agent.i recommend...
read full review
Was this helpful? Yes
By: Lily
Sep 03, 2019
View all comments (1)
Thank you very much for your kind words. ...

“Excellent service. Always cooperative. Answe......”

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Aug 31,2019
Minithumbup
Lily
By: 'Swapna'
Aug 31,2019
0 people found
this helpful
Excellent service. Always cooperative. Answered all my queries without hesitation. Excellent service. Always cooperative. Answered all my queries without hesitation....
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“I was really pleased with the whole process. ......”

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Aug 28,2019
Minithumbup
Lily
By: 'Sacha Dhabalia'
Aug 28,2019
0 people found
this helpful
I was really pleased with the whole process. Lily was incredibly helpful from the beginning, and always very quick to answer any questions we had. I feel very optimistic about letting a property from Northwood as it seems as though if ever there are any ...
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“Northwood are absolutely fantastic!...”

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Aug 28,2019
Minithumbup
Matt
Lily
By: 'Jenny Kidd'
Aug 28,2019
0 people found
this helpful
Northwood are absolutely fantastic! They are friendly, communicative, efficient and caring. They care about the properties they let, which means my flat was in lush condition when I entered it, and any problems I have are resolved very speedily. They always give me plenty of ...
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“Lily and the Northwood group have been friend......”

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Aug 26,2019
Minithumbup
Lily
By: 'Tiffany Alisha Pendleton'
Aug 26,2019
0 people found
this helpful
Lily and the Northwood group have been friendly and helpful throughout all my interactions. Lily is always very responsive and helped me with go-betweens with the previous tenant....
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“Thank You Northwood...”

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Jul 31,2019
Minithumbup
Lily
By: 'denham vancuylenburg'
Jul 31,2019
0 people found
this helpful
Northwood was a Very friendly and professional company from the start, the agent Lily Chapman was very professional and always very helpful. I had lots of questions about the property and Lily was able to obtain all necessary information quickly, and sort everything out, Thanks ...
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Was this helpful? Yes
By: Megan
Aug 24, 2019
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Thank you very much for your thoughtful review. We are happy to hear that you are pleased with the service we provide and that you would recommend us to a friend. ...

“Very good customer service.everything went ex......”

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Jul 30,2019
Minithumbup
Hannah
By: 'Laura Marlborough'
Jul 30,2019
0 people found
this helpful
Very good customer service.everything went extremely smoothly from viewing our property to getting our keys. Lovely and friendly staff would highly recommend NORTHWOOD...
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By: Megan
Aug 24, 2019
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Thank you for the lovely review. We are pleased to hear that you are happy with the service we provide. ...

“Highly reccomend these estate agents, we went......”

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Jul 26,2019
Minithumbup
Lily
By: 'Jack Wilson'
Jul 26,2019
0 people found
this helpful
Highly reccomend these estate agents, we went for a viewing and they registered our interest with the landlord that day. Lily was extremely helpful and happy to help, we knew what documents we had to send and had emails/links the next day. I have ...
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By: Megan
Jul 27, 2019
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Thank you for the lovely review. We are pleased to hear that you were happy with the service we provide. ...

“Northwood Estate Agents...”

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Jul 26,2019
Minithumbup
By: 'Rhea Mann'
Jul 26,2019
0 people found
this helpful
Really good experience using Northwood Estate Agents. Lily helped us through the process, explaining things fully. Response times were prompt and helpful, great customer service!...
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By: Megan
Jul 27, 2019
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Thank you for the review. We are happy to hear that you are pleased with the customer service we provide ...

“Fast and Very Helpful...”

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Jul 26,2019
Minithumbup
Lily
By: 'Tom Davies'
Jul 26,2019
0 people found
this helpful
I had a short turnaround and Northwood were excellent in getting everything sorted in a timely manner. Would definitely recommend....
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By: Megan
Jul 27, 2019
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Thank you very much for the review. We are pleased to hear that you would recommend us to a friend ...

“Great service for a long-distance move...”

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Jun 10,2019
Minithumbup
Lily
By: 'Mark'
Jun 10,2019
0 people found
this helpful
From initial enquiries to moving day Northwood have provided excellent service, making the whole process of relocating as stress-free as possible....
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Was this helpful? Yes
By: Megan
Jun 17, 2019
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Hi Mark, Thank you for your lovely review. We are glad that we could put your mind at ease in regards to the move and are pleased to hear that you are happy with the service we provide. ...

“Very quick to respond to email extremely helpful...”

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Jun 08,2019
Minithumbup
Lily
By: 'L.W'
Jun 08,2019
0 people found
this helpful
Very quick to respond to email extremely helpful with every thing I have asked for. The whole team at northwood are superb...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan
Jun 17, 2019
View all comments (1)
Thank you very much for this lovely review! We are glad that you are happy with the service we provide. ...

“Matthew was great!...”

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Jun 04,2019
Minithumbup
By: 'O Clarkee'
Jun 04,2019
0 people found
this helpful
We had an excellent experience dealing with Matt. He was attentive, patient and really helped us feel comfortable as first-time buyers. Matt's correspondence and diligence was faultless and we were extremely happy to deal with him. Thanks Matt and the Northwood team....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan
Jun 04, 2019
View all comments (1)
Thank you for the lovely review. We are pleased to hear that you are happy with the service that Matt provided for you and that you would recommend us to others. ...

“Exceptional Service...”

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Jun 04,2019
Minithumbup
Lily
By: 'Rob Oliver'
Jun 04,2019
0 people found
this helpful
Matt met myself and my partner at the property, and I was immediately impressed with his professional manner and knowledge of the local area as well the property itself and informed us of every detail we requested about the property and the process moving forward. ...
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Was this helpful? Yes
By: Megan
Jun 05, 2019
View all comments (1)
Hi Rob, Thank you for your lovely review. We are pleased to hear that you are happy with the service Matt provided and that we exceeded your expectations of us as an agent. ...

“Wery helpfull and frendly team, professional and always with a quick response to any requires....”

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May 28,2019
Minithumbup
Lily
By: 'Katalin Szabo'
May 28,2019
0 people found
this helpful
I'm wery pleased with the service, any issues we had, always get quick response. I love living here, and I love the fact that I can always trust this agency, they are wery professional and helpfull. Thank you....
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Was this helpful? Yes
By: Lily
Jun 04, 2019
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Hi Katalin, I'm glad they you are pleased with the service we provide and feel that you can trust us as an agency! ...

“Letting...”

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May 28,2019
Minithumbup
Lily
By: 'Robert D'
May 28,2019
0 people found
this helpful
Excellent service from start to finish. Would recommend them to anyone who requires their services. All members of the office where helpful and couldn't do enough for us. Thank you....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Lily
Jun 04, 2019
View all comments (1)
Hi Robert, Thank you for the review! We are happy you found us helpful and would recommend us to a friend. ...

“Close Call...”

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May 28,2019
Minithumbup
By: 'LAS'
May 28,2019
0 people found
this helpful
Matthew came across very well and was very enthusiastic about the potential sale of my property, he had a good understanding of the market and was very informative of the area....
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Comment on agent fees
The agent fees of 2% where to high for me and ultimately the reason why I didn't go with Matthew and Nortwood.
Was this helpful? Yes
By: Megan
Jun 04, 2019
View all comments (1)
Thank you for taking the time to leave us a lovely review despite not choosing us. We are happy that you were impressed by Matthew's enthusiasm and knowledge surrounding the potential marketing and sale of your property. ...

“Spot on service...”

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May 24,2019
Minithumbup
By: 'Samantha White'
May 24,2019
0 people found
this helpful
This is my second year using Northwood to manage my rental property. I live outside of Bristol and knowing that my property is being looked after and regularly checked is one less thing I have to worry about. If there is a maintenance issue they ...
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Comment on agent fees
Very competitive and worth it for the peace of mind.
Was this helpful? Yes
By: Megan
Jun 04, 2019
View all comments (1)
Hi Samantha, Thank you for your lovely review. We are glad that you are continually pleased with the service we provide when managing your property. We are happy to provide you with the peace of mind that the maintenance and upkeep of your property is in safe hands. ...

“Really good service...”

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May 22,2019
Minithumbup
Lily
Matt
By: 'Razvan'
May 22,2019
0 people found
this helpful
I had a really good experience with northwood. Customer service really and and the maintenance during rental as well. Keep up the good work...
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Comment on agent fees
The fees are good regarding to other agencies.
Was this helpful? Yes
By: Megan
Jun 04, 2019
View all comments (1)
Hi Razvan, We are happy that you are pleased with the service we are providing and we hope to continue to impress you in the future. ...
Staff picture Hannah
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Staff picture Matt
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Staff picture Lily
(49)
Staff picture Megan
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:53 AM 30/03/2017 by Matthew Hodge

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Northwood

Branch - Bristol, BS3